Pakaporn Kaunwinij (胡莞平)

MBAger who is exploring the world

[email protected]

  Hsinchu City, Taiwan 300   

Work Experience

Customer Service Partner Specialist  •  Booking.com

June 2018 - August 2019

- Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling, etc.

- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of partner service and a positive partner experience.

- Making effective decisions on when to escalate a case.

- Supporting your colleagues with peer learning, and being open to feedback from others.

- Positively participating in company events, and in weekly team meetings.

- Taking part in new projects and tests that we may need your help with.

Internship •  Royal Thai Embassy, Singapore

March 2016 - July 2016

Rotate in the two main departments, including the consulate department and the ambassador's office.

1st: Consulate Department

- Support Thai citizens in Singapore eg E-passport, legalization document checking, marriage registration, etc.

- Daily responsible for Visa matters for tourists, business, and immigrant visas.

- Assist in explaining the process of the visas and official government documents

2nd: Ambassador's office

- Supporting the ambassador's personal assistance on a daily basis, including rechecking the official documents before sending them out to others departments, assisting in coordinating with other departments, etc.

- Operating the embassy's library, including categorically rearranging the books, journals, articles and updating new books into the system. 

- Attending the events of the Thai Royal Embassy.

Education

2019 - 2021

National Yang Ming Chiao Tung University

Master of Global of Business Administration (GMBA)

2018 - 2019

National Taichung University of Education

Chinese Language Program (Certificate)

2013 - 2017

Silpakorn University

Bachelor of Arts (Korean Major)

Skills

Languages


  • PowerPoint
  • Word
  • Excel
  • Google Drive
  • Procreate
  • Final Cut Pro
  • Instagram
  • Soft Skills
  • Social Media
  • Thai language

  • Thai — Native or Bilingual
  • English — Fluent
  • Chinese — Intermediate
  • Korean — Beginner
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