產品經理 • 昊盈資訊有限公司  •  十月 2020 - 至今

【工作內容】

• 產品功能發想到實現：
  • 以提高用戶體驗為起點，並同時達到公司利益作進行產品優化
  • 將需求轉化為可行的方法，使用有效的資源達成目的
• 知識管理與開發流程可視化：
  • 製作規格文件(Wireframe/Mockup/PRD等)並主持會議，確保相關人員理解需求目的與交互細節
  • 建立開發流程追蹤圖表，有關人員可立即掌握所有開發產品的進度狀況
• 跨部門/海外團隊溝通： 
  • 能在開發部門細化下，順暢與各部門溝通需求使開發順利進行
  • 促使業務端的期待與開發可達成的功能一致

【工作成果】

• 產品功能優化-用戶下單時間節省3倍： 
  • 深度體驗與競品分析調查後，找到增加產品優勢的方向，透過精簡步驟與一鍵操作
  • 從原本每次開倉需0.9秒，優化至每次下單僅需0.3秒，促進用戶交易頻率亦增加公司盈利 
• 客服系統建置與維護：
  • 既有流程優化及確認執行進度，完成40+個需求項目並至今持續維護此項目
  • 推動客服、前端與後端三方的溝通，負責功能測試與調整以符合預期
• 主導並參與6+版本更新： 
  • 規劃產品每次的迭代功能規格，含APP、電腦及手機版網站，並獨立撰寫產品需求文檔
  • 主導會議並與開發、設計及業務溝通協調，確保關係利益人對於產品開發方向有共識 
  • 追蹤並掌握每次開發的時程進度、協助 QA 測試

專案業務經理 • 華泰實業有限公司  •  九月 2018 - 八月 2020

【工作內容】

• 掌控專案開發：
  • 材料蒐集或資料與規格確認，確保材料符合客戶及公司成本
  • 掌握材料部、工程部的狀況，隨時調整以符合客戶開發時程
• 作為客戶、公司與供應商之間的溝通橋樑：
  • 理解客戶痛點與修改目標，評估事件優先順序，並找出適切的解決方案
  • 能與各國供應商協調，以利產品有足夠的時間或材料完成開發
• 客戶關係維護：
  • 負責與客戶通訊接洽，維持良好溝通關係
  • 處理產品出貨進度協調與問題解決，以及其他售後服務

【工作成果】

• 經手4家品牌開發專案： 
  • 經手品牌有Legero、Steitz、Strauss及Treksta
  • 負責的開發專案均達成客戶期待，即時的問題解決也確保出貨時程無誤
• 開發流程調整與文件管理：
  • 公司尚未導入ERP系統，各專案進度極度仰賴員工口頭報告，故建置線上表單系統並教育員工使用
  • 根據線上表單的更新，視覺化的圖表讓每個專案都能被輕鬆查詢
• 同時兼任Lean精益管理組長： 
  • 完成GoreTEX專業培訓後，從人員篩選、小組內部培訓全權參與並負責重組精益管理小組
  • 規劃公司幹部的品管教育，為期3個月，制定與規劃每年舉辦的品管活動與競賽
  • 重置並整理知識文檔，從零散的文件改為有系統的歸檔，有利於日後長期運營

Product manager

SKYFILL INFORMATION COMPANY LIMITED  •  Dec. 2021 - Present

【Job responsibility】

• Product function idea to realize::
  • Starting from improving the user experience and at the same time achieving the company's interests in product optimization.
  • Translate needs into actionable ways to use practical resources to achieve goals.
• Knowledge management and development process visualization:

  • Make specification files (Wireframe/Mockup/PRD, etc.) and unify the format to ensure that relevant personnel understands the purpose of requirements and interaction details.

  • Establish a development process tracking chart, and relevant personnel can immediately grasp the progress of the product being developed within the company.

• Cross-department/overseas team communication:
  • Under the refinement of the development department, the specification can be communicated with each department smoothly so that the development can be carried out smoothly.
  • Align business-side expectations with achievable features.

【Results of the work】

• Product function optimization - users save three times the time to place an order:
  • After in-depth experience and competitive product analysis and investigation, find the direction to increase product advantages through simplified steps and one-click operation.
  • It takes only 0.9 seconds to open a position from the original. It takes only 0.3 seconds to place an order, which promotes the user's trading frequency and increases the company's profit.
• Customer service system establishment and maintenance:
  • Existing process optimization and confirmation of implementation progress completed 40+ required projects and continued to maintain this project so far.
  • Customer service, front-end and back-end three parties communicate back and forth requirements to conduct functional tests to see if they meet expectations and adjust.
• Lead and participate in 6+ version updates:
  • Plan the functional specifications of each iteration of the product, including APP, computer, and mobile website, and independently write product requirements documents.
  • Communicate and coordinate with the company's internal development, design, and business teams to ensure that stakeholders have a consensus on product development direction.

  • Track and master the progress of each development, and assist in QA testing.

Marketing Personnel

Oriental Sport Industry Vietnam Company  •  Sep. 2018 - Aug. 2020

【Job responsibility】

• Take control of project development:
  • Material collection or data and specification confirmation to ensure that materials meet customer and company costs.
  • It is necessary to keep abreast of the status of the material department and engineering department and adjust them at any time to meet the customer closing date.
• As a communication bridge between customers, companies, and suppliers:
  • Understand customer pain points and modify goals, assess incident priorities, and identify appropriate solutions.

    Coordinate with suppliers so that there are sufficient sources of supply or substitute materials for the development progress.

• Customer relationship maintenance:
  • Responsible for communicating with customers and maintaining a good communication relationship.
  • Deal with product shipment schedule coordination and other after-sales services.

【Results of the work】

• Handled four brand development projects:
  • Brands handled are Legero, Steitz, Strauss and Treksta.
  • There may be more than two development projects in the same period, and human resources need to be included in the progress consideration.
• Development process adjustment and file management:
  • The company has not yet introduced the ERP system, and the development progress cannot be grasped in time. It is highly dependent on employees' oral reports to know the situation. Therefore, employees were trained to build online forms and unify the file format.
  • Based on daily updates, visual forms make it easy to query each project.
• Serves as the Lean Lean Management Team Leader:
  • After obtaining the GoreTEX certificate, fully participate in and supervise personnel screening and internal training within the group.
  • Execute the quality control education activities of the company's cadres for 3 months, formulate and plan the quality control activities and competitions held every year.
  • Reset and organize knowledge documents from scattered documents to systematic filing, which is beneficial to long-term operation in the future.