Pattan Salma Begum
P: +91 9884600641 | E: [email protected]
Management professional with 9.5 years of progressive experience in e-publication industry. Have worked as Journal Manager at RELX India Pvt. Ltd managing the end to end publication process of scientific journals and as a subject matter expert at Amazon. Currently, looking out for a challenging career in a reputed organisation that rewards performance while recognising commitment and nurtures talent.
Work Experience
Journal Manager • RELX India Pvt. Ltd. Chennai, India
April 2015 - May 2021
Key Responsibilities:
•Assisted in the production of the online journal/articles from receipt of manuscripts to online publication to an agreed standard of quality and agreed schedules.
•Liaised with editors, editorial assistants, authors, suppliers and internal departments in a timely and professional manner.
•Assisted with the development of meetings and conference calls with supporting materials and records related to the journal.
•Maintained data on websites and databases for all journal-related activities.
•Provided regular, accurate reports on an agreed upon schedule, demonstrating production performance against agreed goals, providing contextual information and analysis, and where appropriate making recommendations to improve processes and performance.
•Performed other production-related tasks and projects as assigned.
•Demonstrated effective organization and project management skills including the ability to prioritize effectively and manage multiple projects/tasks and deadline simultaneously.
Highlights:
•Improved the editorial timeline of the journals under my portfolio by streamlining the editorial workflow.
•Reduced the number of incoming customer queries by making changes to the workflow and guidelines of the journals. This as well contributed to improve the editorial review time.
•Rolled out the journals to quality control service project, which helped to improve the quality of submitted papers. This service proved very beneficial to the editors during the review process.
•Served as a production Spoc and worked on a project to streamline production workflow by eliminating non value added tasks and thus improving the production timelines of team's journals by 11%.
•Participated in a new submission tool deployment project named EVISE. I was responsible for gathering data on bugs and improvement ideas on the tool from 3 of the assigned teams and collaborating with development teams for implementation.
•Shared monthly performance reports with editors/publishers, initiated quarterly calls to discuss journal’s health and improvement ideas.
•Have supported publisher in setting up journal strategy, appointing editors, publishing ethics allegation and journal statistics/analyses.
•Successfully handled a new journal/product launch from the scratch. Trained the respective editors and supported in marketing of the journal as well.
•Participated in RNNG tool deployment project by testing the tool, provided user stories and improvement ideas. Later, trained the team on the tool and was the single point of contact for any queries or support.
•Mentored and provided guidance to 9 new joiners during my tenure.
•Apart from the regular publication, I was also involved in managing the publication process for special content, which involved setting up the editorial system in preparation for article submission, providing guidance, timelines and status updates to our guest editors.
•Was part of sports and fun committee, contributing towards creating a stress free environment for colleagues.
Subject Matter Expert • Amazon Development Centre
October 2012 - November 2013
Key Responsibilities:
•General supervision for the programs related to content for the e-books catalog on the Amazon web site.
•Monitor and assign workflow on a daily basis and ensure the SLA is met by deploying the required no of resources in the project.
•Provided floor support to the team for any issues related to process & publishers’ queries.
•Responsible for on-boarding new processes. Transitioned quality audit process successfully from Chennai team to Seattle and Costa Rica teams. Played an active role in launch of Amazon’s NCX feature in India (Amazon.in) and Brazil (Amazon.br).
•Develop training material and curriculum for new hires under the supervision of the manager. Train and help successful ram up in the process.
•Generate productivity and quality reports for weekly business reviews and represent the Kindle Content Quality department from Chennai. Also, conduct root cause analysis on deviations in metrics and Identifying areas of improvement in the process.
•As a Subject Matter Expert, took up additional responsibilities like attendance, managing the team in the absence of Manager.
Highlights:
•Defined a detailed Audit Plan across teams and regions to ensure better quality.
•Defined SOP for Operational metrics preparation across teams & regions.
•Launched Kindle Content Quality features in 3 market places in 2 months that was originally planned for 5 months.
•Conducted Process training for 30 members of other teams for backlog completion.
•Ensured continuous quality monitoring systems to maintain the defect rate under 0.4%
•Identified & Mentored top performers to provide floor support for new hires & created buddy teams.
Auditor • Amazon Development Centre
March 2011 - October 2012
Key Responsibilities:
•Planning, organizing and directing the work of subordinates or team members
•Primary job responsibility of performing audits of Team’s production and publishing productivity and quality reports on daily/weekly basis.
•Identified patterns in the Audit Results and shared the feedback with SME thereby helping in improving team’s quality percentage.
•Conducted calibrations to confirm if the process knowledge of the team is in accordance to the SOP.
•Helped associates in improving quality by mentoring/ identifying and working on root causes.
•Resolved Quality related queries and provided support to SME for escalation handling.
•Implemented an end to end audit workflow for processes by working with the SME, defining standard process across different QA Locations.
Content Quality Associate • Amazon Development Centre
July 2010 - March 2011
Key Responsibilities:
•Performed quality audits of Kindle books. Analysed the output/results, determined the most optimized pipeline and shared the feedback/result with Auditors.
•Handling day-to-day customer complaints and ensure the given SLAs are met with 100% quality. Performed a series of QA Checks on titles and reached out to publishers for fixes. It also involves dealing with ticket/call logging tools.
•Provided buddy training to the new hires on process tasks and gave feedback to Auditors based on on-the-job experience.
•Flagged spike or dip in volumes in allotted task to Auditors/SME
•Flagged any updates received from stakeholders on process to Auditor/SME
•Identified areas of possible process improvements (enhancements and pain points) and flagged them in the team meetings.
Education
2007 - 2010
A.M Jain College
Bachelor of Computer Science
Skills
- Project Management
- People Management
- Planning and Forecasting
- On boarding & Expansion
- Drive for results
- Decision Making
- Auditing and Data analysis
- Stakeholder Management
- Training & Development
- Customer Relationship Management (CRM)
- Communication Skills
Languages
- English — Professional
- Hindi — Fluent
- Telugu — Fluent
- Tamil — Intermediate
- Urdu — Native or Bilingual
