Technical writer at Victoria based online booking solution, Checkfront with 7 years experience running my own business, a successful wedding photography studio in North Vancouver.
(604) 375-2861
1237 Doran Road
North Vancouver, BC, V7J 1Y4
Experienced in the creation and maintenance of websites, especially with the Wordpress content management system.
Able to devise a concept, then implement and manage social media marketing campaigns via Facebook, Twitter, Instagram and more...
Experienced with a variety of email marketing platforms, such as MailChimp, Constant Contact, MyEmma and Vertical Response.
Able to identify and resolve problems quickly and effectively. Not afraid to consult with other sources should I find myself on a bit of a sticky wicket.
Experienced with technical writing and creating/maintaining a set of documents explaining the usage of a product or service.
Excellent interpersonal skills, both written and verbal. Not crazy about public speaking, but can hold my own in a more intimate gathering.
Proficient in Google and Apple based word processing applications, with a less-intimate knowledge of Microsoft based solutions.
Experienced with a variety of customer relationship management applications, including Salesforce, Zoho and Sugar CRM.
Familiar with online accounting solutions such as Quickbooks, Sage and Xero. Hell, I can even fill out a spreadsheet if required!
- First 12 months spent in customer support, assisting customers with operational difficulties and proving appropriate solutions.
- Worked as a technical writer since then, creating from scratch and maintaining an extensive library of operational documents for the growing customer base.
- Involved in product development and beta testing of new features.
- Built company from scratch and was profitable within one year.
- Responsible for all aspects of company operations, including marketing, accounting, customer service, product design and, of course, the photography.
- Responsible for the customer service and general satisfaction of business customers in the branch.
- Opened and closed the branch and was a key holder for more sensitive areas of the bank.
- Heckmondwike Grammar School (England) 1997 - 1999 {A Levels}
- Heckmondwike Grammar School (England) 1992 - 1997 {GCSEs}