Peter Chien
I am a dedicated worker with a strong work ethic. Detail-oriented with excellent organizational skills is what sets me apart from other candidates.
HIGHLIGHTS:
• Advanced proficiency in Microsoft Office and web-based platforms
• Positive nature; excellent team player but also a competent and independent worker
• Excellent communication skills – written, verbal, and electronic in Mandarin and English
• Accustomed to working in a fast-paced, high-pressure work environment; able to maintain a calm, positive attitude and enthusiasm regardless of circumstance
• A persistent problem solver and critical thinker
Technical Skill Set:
• I am familiar with HTML, SQL, Python, and domain management
• I am proficient with ticket and project management systems like Zendesk and Slack
• I enjoy learning new knowledge in technology
• I am proficient in excel and data management
Customer Service Specialist
Taipei City, TW
[email protected]
Work Experience
Amber Group - Amber Crypto, Senior Customer Service Representative, Apr 2020 ~ Present
• Answer questions regarding our SOP, banking procedures, blockchain and cryptocurrencies via email, Telegram, and live chat
• Introduce Amber's investment products to clients
• Assist users with navigating the app and demonstrate the functions available
• Test app upgrades and provide feedback to internal teams
• Capture bugs and report them to developers
• Troubleshoot with clients and provide technical support
• Handle clients' feedback, suggestions and bug reports
• Help with app content localization and translation(English and Mandarin)
• Train new teammates and provide support
• Manage and update articles in Help Centre
OiKid Education, Online English Instructor, Sep 2019 ~ Apr 2020
• Preparing and delivering lessons to improve students' reading, writing, and conversing skills
• Tailoring teaching style following students' needs
• Tracking and reporting on students' progress
• Ensuring that equipment is in good working condition at all times
• Assigning activities to facilitate students' consolidation of learning materials
Jed North Apparel, Customer Service Supervisor, Oct 2015 ~ Dec 2018
• Supporting customer service team with incoming inquires and escalated issues via phone, email, and live chat
• Answer all the product-related inquires and help customers complete their transactions.
• Help customers track their packages and resolve shipping issues
• Process all the exchange and return requests
• Provide SOP and policy training to new team members
• Handle customer complaints and escalations
• Update FAQ and review customer service policies periodically
BT/A Advertising, Account Supervisor, Oct 2012 ~ Mar 2015
• Assisting customers with online purchases and event details
• Managing orders, client database, order fulfillment, and client inquires/complaints
• Providing phone and email support to customers and event vendors
• Managing Amex Delights website: uploading offers, editing offer information, managing system errors
• Editing HTML marketing emails
• Creating quarterly analysis report on sales, marketing email reach, and website traffic
• Analysis and evaluation of the user journey to optimize customers’ experience
