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Phani Savithena

Varied Expertise of 12+ Years Across the Spectrum of IT Service Management, Project Management. 

 Passionate about delivering Value , Constantly look at ways of improving service and opportunities to deliver . 

Skills


Ability to anticipate Issues and offer quick solutions. Fast Learner- Good at grasping new information. Skilled at building Rapport . Ability to see the big picture and Act. Ability to delegate effectively and Motivate people.

Experience

IT Consultant , LM Windpower Technologies (India) Pvt Ltd - Apr 2015 - Present

Establish Governance, Manage Client and Stake holders expectations, Building and maintaining strong client relationships. 

Identifying , Interpreting , Validating and Defining specific requirements to improve service and/or reduce costs.

Change and Configuration Manager, ThomsonReuters - Mar 2014 - Feb 2015

Process Coordination Manager, Thomson Reuters -  Jan 2012 - Mar 2014

Deployment Analyst , Systems Administrator , ThomsonReuters - Jan 2010 - Dec 2011, Aug 2007 - Dec 2009  

Associate, Dell International - Sep 2006 to Aug 2007
Technical Support Analyst, HP - Aug 2005 to Mar 2006

Certifications                                                                                                        Trainings

ITIL V3 INTERMEDIATE CERTIFIED – Service Operation                                                                        Internal Auditor Training

 ITIL V3 INTERMEDIATE CERTIFIED – Service Transition                                                                       APM Project Management Training

 ITIL V3 INTERMEDIATE CERTIFIED – Scheduled Offerings and Agreements

 ITIL V3 INTERMEDIATE CERTIFIED – Continuous Service Improvement

Expertise Reportoire

Business Process Mapping, Document Control, Gap analysis, Management of Information, Application Transition, Project Management, Business Process Redesigning, IT Process Redesigning , Agile and Waterfall Model Management of SDLC.


• Defining and formalizing standards for operational compliance - Designing Management Reports, Analyzing KPI Trends.

• Negotiating and refining OLAs with the business units for interface support and developing fixes and enhancements.

• Work with Service Owners and Process owners at strategic levels to help design and maintain processes to support the Services offered.

• Assessing the priority and impact of all technical, functional and data content changes for accuracy with the help of Business Analysts.

• Analyzing functional specifications and other Engineering authored technical documents to interpret overall functionality and translate  them into workable IT Requirements.

• Working with Process Owners/Service owners to manage recommendations received from the users and  prioritizing enhancements based on resource availability , considering the value add to process deliverables.

• Gathering requirements, scoping and finalizing mid-size projects, drive projects from start to finish, achieving the milestones on time and in scope, on time delivery, minimizing scope creep.

• Working with different teams to ensure that all project milestones are met on time with proactive planning and on-time deployment, including plans for data and code migration from third-party data repositories. 

• Analyzing the Statement Of Work , Priority Management of tasks/activities and managing the delivery of prioritized work. 


Tools Expertise : HP Service Center, HP Service Manager (version 7 and 9), HP Asset Manager, HP Quality Center, Nimbus Control, JIRA , Github, ODOO, Service Now, Service Desk Plus, MEGA



                                                         References Available on  LinkedIN