Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

Chen, Po-Xun

Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspectsFlexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.


Date of Birth: 1983.09.07︱Nationality: Taiwanese    0926-911-452  [email protected]

 Work Experience

TaskUs

Teammate: March 2018 - July 2018

Team Leader: July 2018 - currently

Achievement:
  • Leading 10 - 15 teammates to achieve 15% higher of KPI standard.
  • Promoting teammates into mentor, senior customer service and QA teams.
  • Expanding teammates' advanced product knowledge to support multiple- category tickets of users.
  • Proactively completing a nearly-two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%. 
  • Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
  • Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contigency measures to solve potential or unexpected scenarios during the peak season.
  • Enhancing team cohesion by organizing the fun activities for the whole site to introduce and exercise the core values of TaskUs.

Main Duties:

  • Delivering and cultivating leadership to teammates.
  • Providing appropriate solutions to meet users' needs.
  • Assisting teammates in properly responding to users' concerns.
  • Cooperating with other team leaders to design and complete campaign projects.
  • Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
  • Assisting trainees in building their confidence level during the training.
  • Solving teammates' concern regarding the suggestions to the company.
  • Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectation.
  • Coordinating with other team leaders and departments to solve unexpected circumstances.

Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti) 

Jan. 2016 - May 2016 (Expiration of the contract)

Achievement:
  • Leading around 20 Haitian employees to matching the daily timetable.
  •  Completing construction project on schedule and preventing the unnecessary cost.

Main Duties:

  • Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
  • Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
  • Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
  • Reporting the daily progress of construction sites and relevant expenditures.
  • Managing and ensuring enough stock and reporting to the purchasing department.
  • Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.

Working Experiences in Australia:

Klipspringer Pty. Ltd. / Technician Assistant 
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015

Achievement:
  • Maintaining and manufacturing the high-quality natural tennis strings.
  • Improving the process and introducing a smaller scheme for the new-employee orientation to enure the new-employee able to meet the standard of productivity in two weeks.
  • Digested triple orders for the coming Christmas season over two months without delay. 

Main Duties:

  • Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
  • According to orders, collecting and uploading goods with a forklift on time.
  • Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
  • Reporting the daily process of construction sites and expenditures.
  • Measuring the company training program.

 Education

Tamkang University - B.A in French, Graduated in June 2006

 Skills


Certificate

  • IELTS: Overall 7 (TOEIC 880 - 950)
  • Award of Dale Carnegie Communication Training


Ability

  • Communication
  •  Team leadership
  • Process improvement
  • problem-solving
  • Negotiation and collaboration
  • Data and trend analysis
  • Customer service

 Referees


Name: Barbara Cassar 

Organisation: Klipspringer Pty. Ltd. Position: Supervisor 

Tel: +613-93181000


Name: Chris Yu 

Organisation: Crazysales.com.au Position: Warehouse Manager 

Tel: +613-95480224#114

 Email: [email protected]


Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,) 

Organisation: Long-Hui Interior Design Co., Ltd. 

Tel: 0939-020547 

Email: [email protected]


Name: Chris Han (Former Operations Manager in TaskUS)

Organisation: Uber Eats

Position: Senior Community Operations Manager 

Tel: 0905-511152

 Email: [email protected]


Name: Leo Chang (Former Team Leader in TaskUs) 

Organisation: Industria del Papel Sido

Position: Vice Genetal Manager 

Email: [email protected]


Name: Rita Li

Organisation: TaskUs 

Position: QA Teammate 

 Email: [email protected], [email protected]