支援中心(FAQ)導入

Avatar of Eliot Chen.
Avatar of Eliot Chen.

支援中心(FAQ)導入

Customer Service Manager | SaaS | Tech | Cloud
New Taipei City, Taiwan

Mission

  • Improve user productivity by sharing tips and feature introduction
  • Reduce customer service manpower needs

Customers

  • Location: Web service, Offical website, EDM
  • Segment by user: Paid users, specific package

Solution

  • Provide full type of articles with pictures/video and detailed instructions
  • Announcement of new product/feature lunch, service maintenance etc.

Matrics

  1. Specific type of customer complaint: reduced by 5%
  2. Customer Satisfaction(CSAT) from 60% to 65%
支援中心導入提升客戶自助服務,產品實用技巧、商務曝光等。
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Publicado: ene 5º 2024
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figma
Figma

CRM導入
產品介紹
支援中心
客戶服務

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