Pradeep
Business Process Lead
Bengaluru, Karnataka, India
Creative Operations Specialist skillful in executing effective operating rhythms and management system structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of a team.
Work Experience
Business Process Lead • TATA Consultancy Services
May 2016 - October 2021
Project: PMO as Shared Services
Duration: June 2020 - Present
•Analyzing the statement of work for pure-turnkey and non-pure turnkey projects.
•Preparation and analysis of cost budget and revenue budgets.
•Calculation and analysis of profitability and realization.
•Consolidation of projected revenue and cost statement.
•Tracking and monitoring of revenue targets to decrease the chances of negative deviations.
•Optimal utilization and allocation of manpower resources on projects.
•Tracking and monitoring of billing cycle, unbilled revenue and on-time billing according to milestones defined.
•Sourced, vetted and managed vendors needed to accomplish project goals.
•Tracking of outstanding invoices and taking effective action against delayed payments after analyzing the root cause.
•Responsible for monthly revenue report, outstanding report and milestones report submitted to top management
Project: Financial Planning (Wealth Management)
Duration: January 2019 - June 2020
•Performed due diligence and valuation processes.
•Worked with clients to support understanding of rationale and details of financial strategies.
•Analyzing financial data received from clients to develop strategies for meeting clients' financial goals.
•Reviewing strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them achieve financial objectives.
•Managing and updating client portfolios.
Project: Loan Syndication (Commercial Banking)
Duration: May 2016 - December 2019
•Asset Servicing – Rollovers, rate resets, facility set ups.
•Monitored daily transactional exception activity on syndicated and participated facilities, including system posting of all funds received or disbursed.
•Received daily research and maintenance requests from lending officers, relationship associates, bank customers and correspondent financial institutions and performed the necessary analysis and system input required.
•Reviewed and cleared various exception reports including fees, interest, past-due and Paid loan, by determining the necessary monetary and systems maintenance required for resolution.
•Completed pay-off quotes and verification of loans.
•Monitored and performed system input as needed for the proper administration and correctness.
•Managed email box for Loan Operation and distributed incoming wires, e-mails and requests to appropriate business areas.
•Responded to inquiries within guidelines and provided a high level of service in order to maintain a good working relationship with internal and external customers.
Senior Team Member • IGATE Global Solutions
April 2012 - May 2016
Project: Cash Reconciliation
Duration: April 2012 - May 2016
•Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
•Research on various transactions made by the teller and customer at the branch.
•Balance the general ledger of each branch by passing reconciliation entries between the general ledgers or with the tellers who are over or short with x/y dollars for the same working day.
•Calculated fees due, interest and change for customer transactions.
•Handled various accounting transactions.
•Researched and resolved account discrepancies.
•Provided journal entries and performed accounting on an accrual basis.
•Trained new employees on proper cash routines, procedures and requirements.
•Completed audit papers by thoroughly documenting audit tests and findings.
•Build a strong repository of Operations and Domain knowledge in the team.
•Developed customized policies, procedures and controls, disaster recovery plans and technical documentation for applications, systems and infrastructure.
•Responsible for sharing Weekly calls, Monthly Dashboard and Service Delivery calls for the process and sharing the same with clients.
Team Member • JP Morgan Chase
January 2010 - January 2012
Project: Check Research and Adjustment (Retail Banking Operations)
Duration: January 2010 - January 2012
•Performed research to solve exceptional problems through the Federal Reserve and financial organizations.
•Complete customer research requests within the Service Level Agreement timeline.
•Support customer and line of business projects that impact Research and Adjustments with respect to credit card payments, loan accounts, quick deposit, ATM transactions and lockbox items.
•Reconcile the teller journal on day-to-day activities made by the teller at the branch and the expectations of the teller in SAP.
•Verify the customer details in case of new account holders, in case of missing information, verify through KYC compliance.
•Investigate the executed transactions to ensure compliance.
•Report about suspicious activities like fraud and report the same to AML of a particular region.
Education
RPA First Grade College
Bachelor of Commerce
2006 - 2009
Skills
- Office 365
- Loan IQ
- Advanced Excel spreadsheet functions
- Budgeting and Cost Management
- Invoicing and billing
- Cash Reconciliations
- Research abilities
- Project Management
- Client Service
- leadership
- Email Etiquette
Languages
- English — Professional
- Hindi — Professional
- Kannada — Professional
- Tamil — Beginner
- Telugu — Beginner
