Work Experience
Retirement Services Officer • Army National Guard
September 2019 - Present
● Serves as the advisor and manager for the Tennessee Military Department Retirement Program
● Responsible for and overseeing the direction of the Retirement Services Program and functioning as the technical expert
● Assist individuals in Retired Pay, Disability Retirement Pay, and Annuity Pay Applications.
● Explain Benefits and entitlements to Military members, retirees, and family members of retirement benefits and options
● Coordinate and conduct at least six retirement seminars per year across the state
● Managing time and budget constraints
● Develops presentations and conducts training principles, policies and procedures for employees, teammates, and customers
● Evaluates individual benefit plans and informs participants of benefit information to ensure educated selections
● Interpret benefit program requirements to develop standards operation procedures and guidelines
● Integral participant in meetings to interpret and correlate policy, procedures, and guidelines related to controversial or contentious actions and recommends solutions.
Talent Acquisition • Army National Guard
June 2017 - September 2019
Cultivated relations with key influencers and potential talent.
Managed rapport with 13 educational institutions to maximize top talent acquisition.
● Integrated current job search knowledge and technologies into training and manuals
● Developed interesting course plans with multimedia learning tools to meet the academic, intellectual and social needs of potential employees. Tested individuals for job aptitudes, personality traits and drug
use
● Worked with a team to continuously improve their career and placement opportunities for students
● Facilitated new hire on-boarding program by scheduling training initiatives, preparing applications, resolving on-boarding issues
and processing paperwork
● Developed career and education plans based on individual needs
● Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes
● Taught workshops on building resumes, completing applications and searching for jobs.
Benefits Manager • Army National Guard
May 2015 - June 2017
Provided assistance to plan participants by explaining benefits information to ensure educated selections
● Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits
● Ensured data integrity and confidentiality by observing strict regulations and procedures
● Mentored newly hired employees in the benefits department and provided information regarding company policies and procedures
● Maintained thorough and current personnel handbooks and records
● Adjudicated and authorized customer benefit eligibility
● Advised managers on organizational policy matters and recommend needed changes
● Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
Human Resources Specialist • Army National Guard
January 2010 - July 2015
Managed recurring HR processes such as promotions, transfers, payroll and termination
● Optimized processes by training employees to apply the best industry practices and observing all protocols
● Developed process improvements and streamlined procedures to effectively resolve employee discrepancies
● Implemented employee engagement and development activities, presentations and training to maximize productivity and a united workforce
● Stayed current on EEO, ADA and other applicable federal and state policies governing employment
● Diminished obstacles and saved time, spearheading special projects through effective emergency resolution
● Implemented highly effective and individualized human resource solutions for clients
● Developed processes and metrics that support achievement of the organization's business goals
● Recommended changes in program requirements to ensure compliance
● Supported executive decision-making by reporting on metrics and recommending actionable improvements
Education
Lipscomb University
Business Leadership
2019 - 2020
Skills
- PowerPoint
- Microsoft Office
- Personnel Management
- Employee Relations
- Policy Development
- Staff Management
- Staff Training
- Problem Resolution
- Communication
- Performance Management
Languages
- English — Fluent
