Qi CHEN

A product thinker with a technical background and passion for growth, UX and data.

Melbourne, AU

+61 405 412 388
[email protected]

Blog: https://medium.com/@_qichen/

Skills


Technology & Delivery

• Agile delivery
• Kanban/Scrum
• Story writing
• Distributed team
• Prioritisation
• Emerging technologies

• Software architecture design


UX & Product

• User journey mapping

• Rapid prototyping
• MVP

• Lean canvas

• Competitor analysis
• Business case/ROI 

• Product roadmap


Data & Growth

• SQL Data analysis
• Behaviour data analysis tools

• Dashboarding & visualisation tools

• Conversion rate optimisation 

• Growth hacking
• SEO

• Content/marketing strategy

Experience

Urban.com.au, June 2018 - Present

Manager - Product & Engineering | Richmond, VIC


Key achievements: 

• Increased overall enquiry conversion rate & revenue 400% by lead flow experiments.
• Launched the B2B customer portal for lead management & automation.
• Uplift lead quality with a variety of techniques, including SMS verification.
• Delivered a world-class search experience for consumers to discover new homes.
• Delivered a custom-build email marketing solution for process automation and lead gen.
• Executed product strategy with a distributed engineering team.
• Managed the data strategy across consumer behavioural analytics.

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Landchecker, Oct 2017 - May 2018

Product Manager | South Melbourne, VIC


• Validated business ideas by a series of customer research, user testing and rapid prototyping.

• Developed commercial partnership and collaborative product execution, such as RACV, CoreLogic etc.

• Organised delivery cycles with a local engineering team through a lean/agile methodology.

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LoungeBuddy, Apr 2017 - Oct 2017

Web Engineer | Melbourne & San Francisco


• Organised and implemented a smooth user migration to Auth0 platform.

• Improved customer support across multiple channels with a transition to Zendesk.

• Managed backlogs for the main web product and internal tools.

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REA Group, May 2015 - Apr 2017

RealBiddr Inventor & Product Owner | Melbourne & Sydney


• Invented and prototyped a brand-new commercial product through a series of Hackathon, pitching, user research, co-creation and inception.

• Received $20,000 funding & resources from CEO and Board members of REA Group, through "The Big Idea" competition.

• Demonstrated and iterated the MVP across Victoria and NSW, partnering with McGrath Estate Agents, Gary Peer Real Estate.

• Applied a commercial patent for digital auction system.

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REA Group, Mar 2015 - Sep 2016

IT Graduate | Richmond, VIC


• iOS development using Objective-C/Swift at realcommercial.com.au

• Full-stack web development using Ruby on Rails, React.js, Scala at connect.realestate.com.au & 1form.com

• Organised & led internal Agility guild meet-ups

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DEK Technologies, Feb 2014 - Feb 2015

Linux Developer | Melbourne, VIC

• Developed core middleware on computer clusters using OpenSAF in Linux environment

• Got involved in the full development cycle, including technical design, coding, testing, integration, and releasing

• Worked in an agile/scrum Research & Development environment

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Maptek, Nov 2013 - Feb 2014

Software Engineer Trainee | Adelaide, SA

• Implemented 3D point cloud registration features with laser scan data in I-Site Studio using C++

• Designed the graphical interface and integrated it into the Studio

• Worked in an agile/scrum Research & Development team

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Education

The University of Adelaide, 2010 - 2013

Bachelor of Computer Graphics

• Top 15% within the faculty

• Distinction Average

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The College of William and Mary, 2012

Exchange Program

• Dean's List

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Languages

Cantonese (Native or bilingual proficiency) .                                 • Mandarin Chinese (Native or bilingual proficiency)

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