Quinten Chang 張星馗
Product Manager
As an analytical and user-focused product manager, I excel at identifying user pain points and using data analysis to create effective solutions. I also possess valuable experience in cross-functional and cross-cultural communication, where I currently work with teams across 5 countries.
Taipei City, Taiwan
Work Experience
March 2023 - Present
Product Manager Flash Coffee
As a product manager at this tech-enabled coffee chain, I spearhead solutions for backend enterprise applications including the Point of Sale, Kitchen Display, and Inventory Management systems across 5 markets to improve in-store operations.
- Leading the roadmap for an in-house Point of Sale system to improve operations and optimize costs, projected to save the company over US$48,240 annually.
- Collaborated across product and marketing teams to improve consumer app user retention, by integrating the loyalty program into the kitchen display system to improve offline service quality.
- Collected feedback from the local market and identified user pain points to prioritize resources to deliver features on time.
August 2021 - February 2023
Operation Executive Flash Coffee
As Operations Executive, I worked closely with the Operations Manager on key initiatives that boosted the company's top line, optimized costs, and enhanced storefront end-to-end retail operating flows.
- Optimized operational performance by developing and implementing SOPs and streamlining existing processes, resulting in a 47% decrease in order preparation time, a 66% reduction in transaction rejection rate, and a 22% improvement in error rate.
- Improved central kitchen operations efficiency by providing training to designated staff and optimizing delivery routes, leading to a 15% reduction in transport costs and a 20% decrease in manpower costs across all stores.
- Optimized stock-taking processes and inventory management SOPs to drive service quality, resulting in a 36% improvement in the delivery platform and app product availability metrics.
- Developed and maintained a weekly operational excellence dashboard to track key performance indicators and generate insights to inform operational strategies.
Education
東吳大學
國際經營與貿易學系
2016 - 2020
Licenses & Certifications
SQL的五十道練習：初學者友善的資料庫入門
Hahow 好學校
64568a1dce9d5f7537189ef1
Issued May 2023 · No Expiration Date
Google Data Analytics
Coursera
7J5N665WC5ZP
Issued March 2023 · No Expiration Date
