Rajaram Giri

TICKETING MANAGER

Profit and professional Customer service agent successful in applying communication and problem resolution skills to each customer issue. Over 11 years of working experience as a Manager and Senior Ticketing Officers. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting loyal customer relationship

  Kathmandu 44600, Nepal

    

Work Experience

TICKETING MANAGER  •  SASTO TICKETS PVT LTD

Developed and maintained outstanding relationships with clients and exceeded their
expectations for customer service while securing their travel arrangements

Proficient in all aspects of travel preparations, booking, and planning


Carefully listened to and assessed clients' needs in order to create a match for their
vacation plans
Demonstrated consistent ability to close sales and achieve high productivity






Considerable experience supervising teams and working in fast-paced settings

Proficient in the use of industry-standard software applications
Established and maintained solid client relationships.
Oversaw office staff and tracked productivity.

Continuously demonstrated exceptional organizational skills with ability to multi - task

November 2017 - Present

Corporate Officer/Travel Agent  •  FLIGHT CONNECTION INTERNATIONAL PVT LTD

Provided customers with best deals and well-researched travel option, successfully
negotiating rates improving customer satisfaction ratings.
Responded to customer requests for product, services and company information
Maintained functional and productive workplaces, prioritizing quiet atmospheres
for call quality and clarity
Book reservation for travel, hotels, rental cars and special event
Managed high volume of inbound phone calls each day.
Supervise payments via credit and debit cards and handled all sensitive
information with professionalism and discreteness

June 2010 - December 2016

Hotel Receptionist  •  Hotel Nepalaya

Supervised the arrival and departure of all guests coming into the
hotel.
Monitored all reservations as per the appropriate reservation
procedure.
Administered all guests and allocated room to guests.
Trained all front office staff and monitored performances.
Trained all front office staff and monitored performances.

Evaluated all guests' payments and determined appropriate credit
checking procedures.
Managed all queries coming from customers and provided
appropriate reply.

March 2011 - March 2011

Education

2007 - 2009

Sarbamangala Higher Secondary School

High School Graduated

Skills

  • Sensitive
  • Skillful
  • Loyal
  • Verbal Communication Skills
  • Relationship Management
  • Organizational Skills
  • Customer Relationship
  • Professionalism
  • Communication
  • Prioritizing

Languages

  • English — Professional
  • Japanese — Professional
  • Hindi — Professional
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