Work Experience
HR, Compliance and Marketing Officer • Royal Craft BD
January 2021 - September 2021
Company Location :
Harbaid, Pubail, Gazipur Sadar, Gazipur
Duties/Responsibilities :
1. Developing, implementing and managing an organization's compliance standards.
2. Interacting with regulators on compliance issues.
3. Coordinating efforts related to audits, reviews, and examinations.
4. Program Prepare and keep the documentation related to audit and compliance.
5. Assist in developing, implementing, maintaining and reviewing company policies, rules and regulations in compliance with all applicable employment laws and regulations.
6. To monitor the floor for checking all kinds of compliance issues.
7. Train up all employees on all safety awareness issues; maintain all kinds of training records.
HR Officer • Pakiza Group Bangladesh
March 2019 - December 2020
Company Location : Momtex Expo
Shilmandi, Panchdona, Narsingdi
Duties/Responsibilities :
1. Maintain records and compile statistical reports concerning personnel - related data such as hires, transfers, performance appraisals, and turnover analysis and absenteeism rates etc.
2. Evaluate and improve existing HR practices, introducing new perspectives, trends and processes.
3. Assist HR Manager with handling of staff grievances and disciplinary issues.
4. Coordinate implementation of the performance appraisal process.
5. Responsible for orientation of newly joined employee, placement and job confirmation.
6. Maintain manpower status properly for recruitment, selection, and performance appraisal for management staff consulting with concerned department Head
7. Handling disciplinary actions for the employees in accordance with labor law and company policy.
8. Assist the HR Manager to search for the workforce market and identify a suitable recruitment channel for the organization and design a recruitment advertisement.
Customer Care Representative • Banglalink
June 2015 - August 2017
1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
3. Check to ensure that appropriate changes are made to resolve customers' problems.
4. Resolved customer grievances to designated departments for further investigation.
5. Contact customers to respond to inquiries or to notify the claim investigation results or any planned adjustments.
6. Complete contract forms, prepare change of address records, or issue service discontinue orders using computers.
7. Meet the monthly KPI.
Education
Apr 2018 - Jan 2020
Northern University Bangladesh
Master of Business Administration MBA
Apr 2018 - Jan 2020
Northern University Bangladesh
Bachelor of Business Administration BBA
Apr 2018 - Jan 2020
Siddhirgonj Reboti Mohan Pilot School
HSC
Apr 2018 - Jan 2020
Siddhirgonj Reboti Mohan Pilot School
SSC
Skills
- Microsoft Office
- Human Resource Management
- Administration
- Compliance
- compliance audits
Languages
- English — Professional
- Hindi — Fluent
- Bengali — Native or Bilingual
