Being a CSE at ASML and Sigmatek for almost 8 years, I've learnt a lot not only troubleshoot skills but also customer relationship maintenance. The key strengths that I have are as following:
- Hands on skills - Accurately assemble systems and perform functional testing.
- Troubleshooting Abilities - regarded as a resourceful problem solver who has an eye to details.
- Team player - a solid reputation as a competent team member who is always prepared to go the extra mile to achieve results.
- Communication skills - successful in building strong co-operative relationships with teammates and decision-makers.
- Self starter - considered a highly motivated employee with the capacity to learn quickly and take responsibility for my own development
EXPERIENCE
Customer Support Engineer (DUV) • ASML
Mar. 2018 - Present
Analysis, diagnoses and troubleshoots equipment problems via offline tools and performs hardware actions include parts replacement or upgrade kit installation on customer site.
- DUV- XT & NXT platform repair / maintenance
- Lithography process involved
Field Service Engineer • Sigmatek Corporation
Jan. 2014 - Feb. 2018
- Experienced at Universal instruments - GI-14D pick & place machine, already trained and got a Level 2 license from UIC and assigned to support TSMC Longtan for almost two years.
- Take care of Universal - Radial-88HT auto insertion machine for through hole components in Unity OPTO.
- Experienced at Finetech - Die bonder and rework machine.
- Experienced at Milara - robot & wafer Pre-aligner repairing, application and troubleshooting.
International Salesman • Acro Engineering Inc
Sep. 2010 - Dec. 2012
- Promoting our products to foreign customers face to face.
- Developing overseas markets by e-mail or participating in exhibitions.
- Deal with various inquiries, including RMA issue, quotation required, and OEM service.
- Maintaining good relations with existing customers and follow-up the schedule of their purchase order.
- Support Product Manager to identify new products or new application areas of the existing product portfolio.
EDUCATION
National Taiwan Ocean University
Bachelor degree of science in Mechanical and Mechatronic Engineering
2005 - 2009
Taipei Municipal Chenggong High School
General Education
2002 - 2005
Skills
- AutoCAD, Pro/E
- MatLab, C++
- MS Office
- Solid Works
Language
- English
- Chinese
