Rejoy Mannoor Roy
Impart the best technical skills on troubleshooting on hardware and software device and also on other aspects how a IT works in an organization. Experienced Information Technology Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Office basic Applications, Microsoft Outlook, Cisco VPN, Cisco Systems Products, and Cisco Meraki. Strong Problem-solution finder
IT Administrator, Active Directory, IT Analyst
Sri Sai Balaji PG, ITPL Main Rd, Beside to VR Mall,
Singayyanapalya, 3rd Cross, Krishnarajapura,
Bengaluru, Karnataka 560048, IN
+91 9952323713
Blood Group : B +ve
Permanent Address : MannoorPuthenVeedu, Vazhamuttom East P.O.,
Mallasserry, Pathanamthitta (District), Kerala - 689646
Date of Birth - 27.12.1996
Work Experience
Cameo Global, Inc, IT Analyst, Apr 2019 ~ June 2019 1 Year, 1 Month
Education
International Indian School, Jeddah, Saudi Arabia (2000 - 2014)
Dr. NGP Institute Of Technology,
Bachelor of Engineering (BE) Computer Engineering, 2014 ~ 2018 Batch
Skills
Softwares: Microsoft Office (Outlook, OneNote, Word, Excel, PowerPoint), Cisco Tools: Any Connect, Ping Id, Mobile Pass,Enterprise Connect CUSA , DUO 2 factor authentication , Password Reset , Password Sync, Thycotic Access, Jamf Pro, Bitlocker Access Management (BAM), VMware , Cisco Unified Setup Assistant, Enterprise Connect, Password Management , CISCO Webex teams , Cisco jabber , Cisco e-store and variety other tools.
Roles and responsibilities:
Set up new configurations for computers including OS image deployment.
Install, configure and upgrade software applications including roll-out project.
Troubleshoot and resolve software application and OS related problems.
Track and route problems and requests tickets while thoroughly documenting actions and resolutions Identify, prioritize and escalate situations requiring urgent attention.
Perform system health check and mitigation to meet software and security standards including encryption, patching and backup.
