Rendi Hartono

Hello, my name is Rendi. I have worked for more than four years in international business and hospitality industries. I had been working as a distributor key account management for APAC region to increase communication for high-end electronic products, quality control experience, new products launching and releases, and familiar with sportswear goods, smart watch, electronic devices and social media business development. B2B and B2C Marketing, eBay, Yahoo action and customer service run well in my daily activity.

I earned my degrees from NTUST 國立台灣科技大學 - Taipei, Taiwan. Please kindly give me an interview opportunity to discuss my job experience and this job opening.

Thank you very much for your time and consideration in advanced.

Taipei City, Taiwan
[email protected]

Work Experience

Garmin Taiwan - XiZhi 汐止廠 , B2B APAC Service Management, Nov 2016 ~ Feb 2017

Senior Engineer 資深工程師
 Providing excellent after-sales service to all distributors
 Managing Thailand, India, Indonesia, Vietnam, and Mongolia distributors
 Bridging distributors request to RMA, Marketing, and SQE team
 Holding Bi-weekly meeting to hear distributor voice and provide solution/improvements
 Reducing distributors' NFF (No Failure Found) return rate
 Communicating and supporting distributors regarding devices troubleshooting, hardware and software problems.
 Shoot and edit troubleshooting tutorial and devices’ how-to video clip
 Improving website FAQ click view via new troubleshooting video clip
 Providing statistic analysis insight linking worldwide call center and website FAQ reports
 Preparing technical training to distributor in their home country and Taiwan factory
 Learning and possessing Garmin's PCB, Satellite GPS, Smart watch, Fitness, and Wellness devices knowledge

ID4Shoes, Online Customer Service and Marketing Promotion, Dec 2009 ~ Jan 2011

ID4Shoes, ranked four in overall eBay’s sports shoes sellers
 Lead, supervise and train 8 members of content specialist, packaging, and warehouse team
 Manage company website in eBay marketplace: order management and account maintenance
 Create and end product listing
 Manage and optimize product pages
 Daily order management
 Competitor and price research analysis
 Engage in market research in order to identify new opportunities for business
 Establish social media marketing strategies and promotion
 Implement comprehensive online customer service
 Maintain social relationship with consumers various social media: Facebook, Twitter, Instagram, etc
 Quality control on customer's item (Purchase order)
 Make sure all SOP applied by shipping and order department
 Procurement and inventory handling

Education

National Taiwan University of Science and Technology, Doctor of Philosophy (PhD), Business Administration & Marketing, 2011 ~ 2016

- Ph.D. in Business Administration (Graduated on July 2016)
- Grade 84.875 out of 100 = GPA 3.72, Cum Laude
- Done research papers on knowledge sharing and creation in social media, moderating effect of innovation capability; Limited edition sportswear goods purchase intention in emerging country

 Hartono*, R. and Sheng, M.L. (2016). Knowledge Sharing and Firm Performance: The Role of Social Networking Site and Innovation Capability. Technology Analysis & Strategic Management, 28(3), 335–347. (SSCI, Impact Factor: 1.739 in 2018).

 Sheng, M.L. and Hartono*, R. (2015). An Exploratory Study of the Knowledge Creation and Sharing in Online Community: A Social Capital Perspective. Total Quality Management & Business Excellence, 26(1), 93-107. (SSCI, Impact Factor: 2.181 in 2018).

National Taiwan University of Science and Technology, Master of Business Administration (MBA), Marketing, 2007 ~ 2009

 M.B.A, Master of Business and Administration (Graduated on July 2009)
 Grade 84,17 out of 100
 Majoring in Marketing: New Development Product (NPD), Innovation and E-commerce (eBay, Facebook, Blog and Online Forum),