Call Center Cover Letter: Examples & How-to Guide

call center cover letter example
Call Center Cover Letter Example

To maintain a business’s success, everything screams for attention, especially customer service. Part of it is the call center team who provides support and solutions according to the customers' needs by means of the telephone, whether they make or receive the calls. Since more and more customers prefer this type of support over other mediums, call center jobs like call center agents or telephone agents have become highly in demand.

It’s probably not too hard to find a job in this field. However, you will first need an impressive call center cover letter and resume to compete with a large number of candidates out there. Your application letter for the call center agent role should describe your motivation to apply for this position along with your relevant experience, essential skills, and personal strengths.  

From a call center cover letter with no experience to a call center manager cover letter, you can find them all here in this article, including the best examples and winning tips!

Call Center Cover Letter Examples

To start off, let's check out the cover letter samples for call center agents for first timers. 

Application letter for call center agents

Kellie H. Garnette
[email protected]

July 06, 2023

Jeff Ho
CMO at DAL-Tech
195 N Hume Ave, Marshfield, WI 54049
[email protected]

Dear Mr. Ho,

Please accept my enclosed application for the position of Call Center Agent at DAL-Tech. Having read through your job description on CakeResume, I am confident that my 4 years of experience and skill set match the requirements you’re looking for.

In my last role as a Call Center Representative at TechNet, I was tasked with receiving 30 to 40 inbound calls per day from customers and assisting them with their technical or service-related issues. By the end of my tenure there, I had achieved the following results:

  • Achieved a customer service rating of 97%
  • Resolved 93% of customer issues, thereby reducing the caseload of the call center manager
  • Earned the Employee Reward for the most phone calls answered in one shift (209)

Over 4 years, I’ve honed my upselling techniques, conflict resolution skills, and phone etiquette, and never stop trying to better myself, both as an employee and as a person. I’m confident that my professionalism, great attention to detail, and ability to communicate clearly have served me well as a Call Center Agent. I believe these would allow me to handle any tasks that you require. 

I would enjoy the opportunity to speak with you further about my qualifications for the role. You can reach me at [email protected] or by phone at (+136)-123-4567. Thank you for your consideration!

Kellie H. Garnette

Cover letter for call center agents with no experience

Ricky Spaceys
[email protected]

July 6, 2023

Kevin Jenkins
HR Director at Max Group
120 Jln Pemimpin, #07-04, M38, Singapore 577178
[email protected]

Dear Mr. Jenkins, 

My name is Ricky. In response to your job posting for a Call Center Representative at Max Group, I am writing to express my interest and sending my resume together with an application letter for your consideration. I’m confident that my transferable skills and abilities will help me excel as an employee at your company.

As a recent graduate from NUS Business School, I’ve gained strong communication, interpersonal, and problem-solving skills. I had a chance to work part-time at the Office of International Affairs where I was tasked with email answering, data entry, and daily administration. Having read your job posting carefully, I believe that I could leverage these at Max Group to provide customers with a great experience, and thus deliver a positive image of the company. 

In addition, I'm well-versed with MS Office applications and databases. I can speak English and Spanish fluently. I'm also planning to take a course in Call Center & Customer Service by Universal Class. 

Please kindly have a look at my resume and let me know if you have any questions. I'm thrilled to learn more about Max Group and speak with you about how I can contribute to the team. Thank you for your time and consideration.

With gratitude,
Ricky Spaceys

How to Write a Cover Letter for Call Center Jobs

In this part, we will walk you through a step-by-step guide on crafting a professional call center cover letter. 

Step 1: Create a complete cover letter header.

  • For a general call center application letter: put the date written and the information of both sender & receiver at the top (including name, email, and address) 
  • For a cover letter for call center jobs sent by email: write a proper subject line and include your information in your email signature. 

Example of the header in a job application letter for call center agents:

Ricky Spaceys
[email protected]

July 6, 2023

Kevin Jenkins
HR Director at Max Group
120 Jln Pemimpin, #07-04, M38, Singapore 577178
[email protected]

Step 2: Introduce yourself and how you came across the job.

Introducing who you are, which position you're applying for, and which site you’ve found the job posting is the most traditional and yet professional way to begin your letter, especially when you're looking to write a simple application letter for a call center agent without experience.

Example of how to start your call center cover letter:

My name is Daisy Nguyen - a recent graduate from National Taipei University. I was seeking a Call Center Representative position and came across your job posting on CakeResume. 

Step 3: Explain your motivation to work for the call center.

The motivation to apply is an important factor in evaluating your suitability. Hence, show the hiring manager that you fully understand the job responsibilities of a call center agent and have a strong passion for this career. 

Example of a call center manager’s cover letter:

Your job posting for a Call Center Manager has captured my serious interest. I am confident that my 9-year experience as a successful call center representative will provide the capabilities you are looking for and allow me to contribute toward NET's success.

💡 TIP: Include your outstanding accomplishments and personal strengths to make a greater impression on the employer.  

Step 4: Showing your appreciation for an interview opportunity.

Note that professional etiquette is still extremely important when it comes to job hunting. To wrap up your call center cover letter, make sure you express your gratitude and restate your interest by politely asking for a further discussion.

Example of a cover letter for contact center agents:

I would appreciate an opportunity to speak with you about how I can contribute to the company. 

Please do not hesitate to contact me and thank you for taking the time to review my application.

Step 5: Sign off professionally.

Now, it’s time to sign your call center application letter with a proper sign off like these: 

  • Sincerely, 
  • Best regards,
  • Kind regards,
  • With gratitude,
  • Respectfully,
  • Many thanks,

Call Center Cover Letter Template

[Your Full Name]

[Your Address]

[Your Email Address]

[Your Phone Number]

[Date written]

[Recipient’s Name]

[Recipient’s Job Title]

[Company Name]

[Company Address]

Dear Hiring Manager / Mr.Mrs.Ms.Mx [Name]

My name is [your full name], and I am writing to express my interest in the [job title] position at [company name], as advertised on [job site]. With comprehensive knowledge and relevant experience in customer service and sales, I believe that I would be able to add more value to your company.

I’ve been working as a [job role] for [number] years and my professional experience includes the following highlights: 

  • [List out at least 3 major responsibilities] 

Over the years, I have mastered impeccable phone manners as well as the ability to work on multiple projects simultaneously. I take pride in representing my employer to provide a great customer experience in the call center, especially in dealing with agitated or distressed customers. My [soft skill 1] and [soft skill 2] have also served me well as a [job role]. I’m sure that I can bring that same dedication to [company name].

Please have a look at my resume attached below for a further review of my qualifications. I would appreciate an opportunity to speak with you more about this position and how I could leverage my abilities to benefit [company name]

Thank you for your time and consideration. I look forward to hearing from you soon.


[Your Full Name]

Tips for Writing a Strong Call Center Cover Letter

Still wondering how to write a cover letter for call center jobs, especially for those without relevant experience? 

Don't panic - the following 5 tips will turn this into an easy and fun assignment!

💡 Focus on the call center representative skills that you possess.

Below are 10 examples of hard skills for call center jobs: 

  • Customer service
  • Client relationship management
  • Operations optimization
  • Project management
  • Data entry
  • CPM systems
  • Upselling/Cross-Selling
  • Microsoft Office Suite
  • Outbound & Inbound calling
  • Telemarketing

Below are 10 examples of soft skills for call center jobs: 

  • Interpersonal skills
  • Communication skills
  • Negotiation
  • Problem-solving skills 
  • Active listening
  • Time management
  • Complaint resolution
  • Flexibility 
  • Self motivation
  • Task prioritization

💡 Use a complete cover letter format.

In general, a cover letter sample for call center agents should include the following parts: 

  1. Header - provide your personal information and the recipient’s
  2. Salutation
  3. Opening paragraph - self introduction and motivation to apply
  4. Body paragraph(s) - explain what makes you the best fit and how you can add value to the company
  5. Closing paragraph - express your appreciation and include a CTA for an interview opportunity
  6. Sign off & Signature

💡 Demonstrate your exceptional communication skills.

Communication skills, including written and oral communication, active listening, and nonverbal cues, are incredibly important for customer service jobs. Since you haven't had a chance to speak with the hiring manager, writing is the only means of showing these abilities.  

💡 Be concise and straight-to-the-point.

As a general rule of thumb, a cover letter for call center jobs should not exceed 300 words. That can be deemed too lengthy and you may end up rehashing your resume. 

💡 Be confident but honest. 

Self confidence leads to success in job search and career development. Being confident shows hiring managers how well you express yourself and sell your best qualifications. 

However, to keep that positivity without overdoing it, you should avoid overused phrases like “excellent", “think outside of the box”, “strategic thinker", “expert", etc.

🔑 Key Takeaways:

All in all, having a powerful call center cover letter is a secret weapon that helps you stand out from the crowd, grab the employer's attention, and get your resume. 

Regardless of your background, it’s worth putting a lot of time and effort into crafting one that explains why you deserve the job offer. 

5 Do's when writing a cover letter for call center agents:

  • Provide both your information and the recipient's. 
  • Include all essential parts of a general cover letter. 
  • Show your passion for the call center jobs.
  • Add numbers for a spotlight effect. 
  • Proofread before submitting it. 

5 Don'ts when writing a cover letter for call center agents:

  • Be either too short or lengthy.
  • Use the same call center cover letter for all positions you apply for.
  • Copy or rewrite your resume/CV.
  • Include irrelevant information such as expected salary, personal hobbies, or marital status.)
  • Adopt a casual tone of voice. 

With CakeResume, you can easily create a resume online, free download your resume’s PDF formats, and utilize ATS-compliant templates to create a resume. Land your dream job, create your resume online (free download) now!

— Originally written by May Luong —

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