Call Center Cover Letter: Examples & How-to Guide

To maintain a business’s success, everything screams for attention, especially customer service. Part of it is the call center team who provides support and solutions according to the customers' needs by means of the telephone, whether they make or receive the calls. Since more and more customers prefer this type of support over other mediums, call center jobs like call center agents or telephone agents have become highly in demand.

It’s probably not too hard to find a job in this field. However, you will first need an impressive call center cover letter and resume to compete with a large number of candidates out there. Your application letter for the call center agent role should describe your motivation to apply for this position along with your relevant experience, essential skills, and personal strengths.  

From a call center cover letter with no experience to a call center manager cover letter, you can find them all here in this article, including the best examples and winning tips!

To start off, let's check out the cover letter samples for call center agents for first timers. 

Application letter for call center agents

Cover letter for call center agents with no experience

In this part, we will walk you through a step-by-step guide on crafting a professional call center cover letter. 

Step 1: Create a complete cover letter header.

• For a general call center application letter: put the date written and the information of both sender & receiver at the top (including name, email, and address) 
• For a cover letter for call center jobs sent by email: write a proper subject line and include your information in your email signature. 

Step 2: Introduce yourself and how you came across the job.

Introducing who you are, which position you're applying for, and which site you’ve found the job posting is the most traditional and yet professional way to begin your letter, especially when you're looking to write a simple application letter for a call center agent without experience.

Step 3: Explain your motivation to work for the call center.

The motivation to apply is an important factor in evaluating your suitability. Hence, show the hiring manager that you fully understand the job responsibilities of a call center agent and have a strong passion for this career. 

Step 4: Showing your appreciation for an interview opportunity.

Note that professional etiquette is still extremely important when it comes to job hunting. To wrap up your call center cover letter, make sure you express your gratitude and restate your interest by politely asking for a further discussion.

Step 5: Sign off professionally.

Now, it’s time to sign your call center application letter with a proper sign off like these: 

• Sincerely, 
• Best regards,
• Kind regards,
• With gratitude,
• Respectfully,
• Many thanks,

Still wondering how to write a cover letter for call center jobs, especially for those without relevant experience? 

Don't panic - the following 5 tips will turn this into an easy and fun assignment!

💡 Focus on the call center representative skills that you possess.

💡 Use a complete cover letter format.

In general, a cover letter sample for call center agents should include the following parts: 

1. Header - provide your personal information and the recipient’s
2. Salutation
3. Opening paragraph - self introduction and motivation to apply
4. Body paragraph(s) - explain what makes you the best fit and how you can add value to the company
5. Closing paragraph - express your appreciation and include a CTA for an interview opportunity
6. Sign off & Signature

💡 Demonstrate your exceptional communication skills.

Communication skills, including written and oral communication, active listening, and nonverbal cues, are incredibly important for customer service jobs. Since you haven't had a chance to speak with the hiring manager, writing is the only means of showing these abilities.  

💡 Be concise and straight-to-the-point.

As a general rule of thumb, a cover letter for call center jobs should not exceed 300 words. That can be deemed too lengthy and you may end up rehashing your resume. 

💡 Be confident but honest. 

Self confidence leads to success in job search and career development. Being confident shows hiring managers how well you express yourself and sell your best qualifications. 

However, to keep that positivity without overdoing it, you should avoid overused phrases like “excellent", “think outside of the box”, “strategic thinker", “expert", etc.

— Originally written by May Luong —