Call Center Resume Guide (with Examples)
support, services, or products according to the needs of the clients by means of the telephone, whether they receive the calls or make them. A call center might seem similar to a contact center, but there are actually a few differences. While both operate within an organization or be outsourced, personnel in a contact center deal with customers across many channels, such as social media, web, phone, apps, messages, email. As a telephone agent, contact with customers is the majority