Hotels will always aim to make their guests feel welcome in their establishment. They employ a lot of different roles to reach this goal. One of the roles is a concierge, whose main responsibilities are to greet guests, offer or provide information of nearby locations, run errands for guests, and storing guests’ baggage.
The role of a concierge can be easily confused with that of a front desk clerk. Although both of their primary roles are to provide services to guests, the latter will mainly interact with guests at their arrival and departure for check-in/check-out procedures. The former’s main job is to act as a personal assistant of sorts for guests to enhance their stay; concierges might be also tipped by guests as a way to show their appreciation.
Whether you’re looking to create an entry-level concierge resume or just a general concierge resume, you will want to know the foundations and layers that distinguish a great resume from a mediocre one.
How to write a great concierge resume?
Tip 1: Adopt an ATS-friendly resume format.
Recruiters nowadays tend to use an ATS (applicant tracking software) to filter through the concierge CVs they receive. An ATS will scan and rank the collected concierge resumes, which would reduce the number of CVs that recruiters will go through.
To get through this first hurdle, ensure that you adopt ATS-friendly resume formats (i.e., concierge resume templates with little to no visuals, integrate keywords found in the job ad into your concierge CV).
Tip 2: Refer to online concierge resume templates and concierge resume examples.
There are numerous concierge resume templates and concierge resume examples online that you can use as a reference when creating yours.
However, these concierge resume examples and templates may contain errors or may not fit the job context. So, ensure that you don’t simply copy and paste the contents of these references and tailor them according to your needs.
Tip 3: Tailor your concierge CV for the job position and adopt keywords.
For the most part, “resumes” and “CV” are interchangeable. Resumes are primarily for job applications and would usually be tailored accordingly. CVs are primarily used in science fields, academia, or medicine and don’t need as much tailoring as a resume.
However, for a concierge position, these differences don’t matter, so the terms “concierge resume” and “concierge CV” can be used interchangeably.
That being said, no matter which term you use, you should always tailor your concierge CV to fit the position you apply for to make your resume and your candidacy more relevant to recruiters. You don’t have to change all sections of your resume, mainly just the concierge resume skills section, the concierge resume objective, concierge resume summary, and your concierge resume description.
Tip 4: Quantify results on your concierge resume.
For most jobs, quantifying your results and achievements might be harder to do, but doing so can increase the impact of your concierge resume, as it makes it more apparent and more convincing to recruiters.
Tip 5: Convey your knowledge of the nearby community.
As a concierge, your main job will entail running errands for guests who might not be very familiar with the area. Deep knowledge of the nearby community and locations is extremely beneficial as a concierge, so ensure that you highlight and emphasize your knowledge of the nearby community in your concierge CV.
What is a good concierge resume objective?
An effective concierge resume objective helps recruiters understand your career goals and aspirations. This is another tool that you can implement in your concierge CV to allow recruiters to get to know you better as a candidate.
A resume objective should be a single line long and positioned at the top. Your concierge resume objective should also mention your qualifications, be worded concisely, and also include your career aspirations.
Concierge resume objective examples:
- Attentive and efficient individual with 6 years of experience as a concierge in a 5-star hotel. Seeking to leverage my resourcefulness and customer service skills for the head concierge position in XYZ Resorts.
- Extroverted and customer-oriented concierge looking to further improve my event planning skills in XYZ Hotels’ hotel concierge position.
- Enthusiastic hospitality graduate seeking to gain knowledge and experience as a hotel concierge in ABC Hotels & Resorts.
How to write a professional concierge resume summary?
A concierge resume objective will not provide sufficient information to recruiters about your profile as a candidate; it will need to be reinforced through a concierge resume summary.
A concierge resume summary should essentially summarize your entire concierge resume/CV, so you should include your skills, qualifications, background, and achievements here. Also, remember to keep it well-structured and concise.
Concierge resume summary examples:
- Enthusiastic and resourceful hotel concierge with 5+ years of experience in the hospitality industry. Proven record of developing long-term business relationships with guests.
- Extroverted and attentive concierge with exceptional skills in event planning and booking arrangements for VIP guests. Previously commended by managers and guests for resourcefulness and professionalism.
- Eager and open-minded hospitality graduate seeking to leverage my adaptability and proactiveness for the concierge position in XYZ Hotel & Resort. Well-versed in event planning, resource collection, and multitasking.
What are some great concierge skills for a resume?
A concierge will need to possess a wide array of skills to run errands for guests and enhance their stay in hotels. The skill section can be helpful for any type of concierge CV you might have, but especially more so for an entry-level concierge resume or a concierge resume with no experience.
Your concierge resume skills section can be formatted in four ways:
- Simple bullet list has a simple structure so that the desired skills can be easily seen by recruiters. However, you won’t be able to elaborate on your skills because of how simple the structure is.
- Expanded bullet list is an extended version of the simple bullet list. This format allows you to explain how you’ve applied your concierge resume skills. The space consumed for explanation means that it will be longer than the simple bullet list. Stick to no more than five skills to ensure that your skills section won’t take up too much space in your concierge CV.
- Integrated with work experience is a format that integrates your skills section with your previous employment section, creating a complement between these sections. Thus, this format is better suited for an experienced concierge CV. Entry-level concierge resumes and concierge resumes with no experience may not benefit much by using this format because of their lack of experience.
- Categorized skills section segregates your concierge resume skills by dividing your skills into specific categories. However, as with the integrated with work experience, entry-level concierge resumes or concierge resumes with no experience may not benefit much from this format due to their inexperience.
The best concierge resume skills section format to implement on your concierge resume/CV will depend on your background, skill level, and job context; there is no one-size-fits-all format. Thus, remember to first examine your background and the job requirements before you decide on one.
Concierge resume skills example:
- Event planning
- English (native)
- Italian (fluent)
- Mandarin (intermediate)
- Customer service
- Attention to detail
CakeResume provides the best concierge resume templates & examples for talents to demonstrate their qualifications. Let us help you land the dream as a concierge with a strong resume (free download)!
How to write an entry-level concierge resume with no experience?
#Advice 1: Choose the right resume format for an entry-level concierge resume (with little to no experience).
For an entry-level concierge resume, there are three resume formats that you can choose from: the chronological format, the functional format, and hybrid/combination (chronological + functional). Some formats may benefit certain candidates more than others, so before fully committing to one for your concierge CV, do carefully evaluate your background, skills, and the job position itself.
#Advice 2: Adopt a concierge resume objective.
A concierge resume objective can be helpful for you if you have an entry-level concierge resume that usually lacks in the experience section. Adopting a concierge resume objective can help shift the recruiter’s attention away from your lack of experience and to focus on your career aspirations instead.
#Advice 3: Highlight your education.
Though a post-secondary education might not be needed for a concierge position, if you do possess one, your educational qualifications can be beneficial for an entry-level concierge resume. It is definitive proof of your hospitality-related knowledge and skills.
#Advice 4: Include your portfolio/side project/personal website.
Any relevant side projects, portfolios, or personal website that clearly demonstrates your skills as a concierge should be included in your entry-level concierge resume. These can help boost your candidacy by giving you a chance to showcase your abilities and qualifications.
#Advice 5: Write a sincere concierge cover letter.
A concierge cover letter is a one-page document for you to go deeper into your qualifications and relevant background.
Your concierge CV is extremely limited in space (remember, it shouldn’t exceed two pages!), you won’t have enough space there to fully elaborate on your passion and enthusiasm.
Start your concierge cover letter with an introduction of yourself and your contact details. Your concierge cover letter should also explore your relevant experience, background, skills, and education. Also include why you think you are the perfect fit for the position and what motivates you to apply.
Finally, end your concierge cover letter politely and thank the recruiters for their time.
Concierge Resume Sample
Experienced and Extroverted Concierge with 3+ Years of Experience in 5-Star Hotels and Resorts
Experienced and extroverted hotel concierge with more than 3 years of experience planning events, managing booking arrangements, and maintaining professional relationships with and for VIP guests. Repeatedly commended by guests and managers to be resourceful, attentive, and professional.
Green Hill Hotels
Dec. 2018 – Present
- Received and fulfilled special arrangements requested by guests.
- Gathered and provided information regarding the local community to guests as requested.
- Maintained professional relationships with regulars and VIP guests and fulfilled any requests they have.
Aug. 2017 – Oct. 2018
- Assisted VIPs and guests to reserve conference rooms, ballroom, and set-up as needed.
- Addressed guests’ requests and problems for the night-shift concierge.
- Event Planning
- English (native)
- Italian (fluent)
- Mandarin (intermediate)
- Customer Service
- Attention to Detail
- Critical Thinking
B.A. in Hospitality Management
Washington State University
--- Originally written by Patricia Rosita ---