“Knowledge is Power,” and “great power comes great responsibility”. So is the job of consumer service representatives.
They are the connectors ACE: dealing with customer questions and complaints, managing the whole process of customer inquiries and orders (which includes offering useful-friendly information!).
🔎 Fact: The two commonly misused and misunderstood positions, customer service representatives and call center agents, do have a variation.
Call center agents, as the name suggested, are limited on inbound and outbound phone calls. On the other hand, customer service representatives’ workspace could be either at the call-center / computer office or retail stores.
Nevertheless, there is no disparity between the two roles when it comes to the essence of putting customers firsts and offering guidance.
Candidates, perforce, have to go through a few stiff applications and interviews at first. A thriving customer service representative resume will be the way that leads the candidates up the ladder of success (in terms of applying for a job, not life, of course).
Here the article offers the most useful knowledge on writing the customer service rep resume and even offers customer service resume samples for free at the end.
How to write a resume for a customer service representative?
Act 1: Include a personal resume headline.
Resume headline (also called a resume title) is the personal hashtag a candidate can use on their customer service representative resume.
It serves like a one-sentence slogan below the candidate’s full name and offers information about the candidate’s current position & pitch & story.
Tips for writing a resume headline for a customer service representative resume:
Be sure to double-check with online customer service representative resume examples and make sure the candidate’s profile is attuned to the general image (in terms of vibe, not physical appearance).
There will most likely be some expectation for a customer service representative candidate (out-going person and extrovert are more likely to advance in the next job application level).
Customer Service Representative Resume Headline Samples:
Customer support representative resume headline example: Customer Service Professional with 5+ Years of Experience
Healthcare customer service resume headline sample: Customer Service Representative with over 4+ Years Experience in the Healthcare Industry
Bank customer service representative resume headline sample: Bank customer service officer with knowledge of in-market accounts and fraud prevention
Act 2: Master the customer service representative summary.
A professional summary for a customer service representative offers an extended version of a resume headline that synopsizes a candidate’s major and most significant accomplishment in professional terms.
A resume summary is able to give hints of one’s abilities and potential performances in the assigned role. It often appears on customer service representative resume templates and is a recommended component for every candidate.
Be sure the adjectives are relatable to the job itself. Look for other professional summaries for customer service representatives for reference. Stay on track.
Adjectives also add a personalized warmth to the application, evoking a more humanistic nature to the entire process.
Sample Customer Service Representative Summaries on a Resume:
Insurance customer service resume summary sample: Licensed Insurance Customer Service Professional with sound knowledge in related legal terms. Drive-up sales by 13% and achieved a 95% customer rating last quarter.
Sample resume summary for customer service manager: Senior Customer Service Representative with 6+ years experience & led a team of five. Has sound knowledge of CRM systems, problem-solving, and communication.
Entry-level customer service representative resume summary sample: Detail-oriented student with a 6-month intern in XYZ company’s CSR role. Trained in communication and project management.
Act 3: What skills does a customer service representative need?
Skills, the candidate’s professional expertise, and ability in certain fields are sections the employers emphasize during recruitment.
A customer service representative skills on resume hints and even is a direct correlation to the candidate’s abilities to complete the assigned responsibilities and works.
As mentioned a million times, do stay on topic. The hiring manager would not be interested in your cooking skills and fashion-style on a customer service representative resume.
Example Skills for a Customer Service Representative Resume:
- Interpersonal skills - Communication skills: Written & Oral - Client relations - Problem-solving - Active listening - Complaint resolution - Project & time management - Data Entry
-Product & Industry knowledge - CPM systems & equivalent software (Zendesk, etc). - Upselling/Cross-Selling - Microsoft Office Suite - Language: English/Mandarin/Spanish - Outbound and Inbound calling/Marketing - Stock /Inventory Management
Act 4: Take a look at customer service representative resume examples.
Flamboyant words and flashy layouts on the customer service representative resume won’t pave the way. Be sure to attune the candidate’s profile with those professional customer service representative resume examples.
Check out the customer service representative job description and obtain a general idea of what to put on the resume.
Act 5: Proofread helps resolve silly obstacles on the way to success.
A customer service officer resume with spelling and grammar mistakes will, perforce, be deemed as unprofessional!
CakeResume provides the right customer service representative resume templates for customer service representatives to showcase their skills and experiences. Sign up to create the best customer service representative resume now for FREE!
What is the best resume format for customer service representatives?
While writing the customer service representative resume, one may wonder; how exactly should it look like?
Here, the article lists down the four most common and effective resume formats for customer service representatives.
📝 Hybrid resume format:
The mixed between chronological & functional resume format.
In this customer service representative resume format, the candidate has the chance to highlight both his or her expertise (skills) as well as employment histories!
However, such an advantage will come with a potential redundant and over-wordy resume.
📝 Functional resume format:
Concentrate on showcasing the skills of the customer service representative candidate. Best choice for those crafting the entry-level customer service representative resume (on the premise that the candidate is adequate and suitable for the job).
📝 Chronological resume format:
A resume format for customer service representatives that follows the reverse-chronological order of which things (past employment) happen.
The most commonly used resume format, the safe play without much risk.
How to create a resume template for customer service representatives?
A good customer service representative resume template will pave the way to success. By creating and using the templates, the candidate can save most of the time to refine the resume’s content.
1. Word Processing Software: Microsoft Word & Mac OS Pages
Recommended format for customer service representative resume:
Font choice: Choose the classic fonts that are easy to ready & comprehensible to show the candidate’s professionality. Some common choices include Cambria, Times-News Roman, Arial, Calibri, Helvetica, Georgia, and more.
Font size: 12pt is the most optimal font size for the general content. The candidate can vary between 10-16 font size on their CSR resume to highlight the titles and for other purposes.
Every customer service representative resume should include the following:
Contact information/method (email address, phone number, or other ways of contact)
Professional abilities/ certifications/skills
👍 Tip: Customer service representative resume examples will be a good place to start: inquiry, question, extrapolate and learn from it. The past examples will exemplify good and bad action.
2. An Efficient Alternative: Online Resume Creator
The effort that builds a customer service representative resume from 0 to 1 is burdensome. Those who can complete the job are definitely worthy of respect.
Modern technology has evolved to make the general public’s life much easier: online resume makers save a ton of time.
Top 8 customer service representative resume dos and don'ts
Differentiate customer care representative resume and an equivalent CV. While a customer care representative resume is a one-page synopsis targeted for job application, a CV is the extensive version of all experiences and is used more in academic settings
Prefer & present quantitative data (data-oriented) results. Let the number speak for itself!
Use active verbs to show the candidate’s candid initiative and willingness to take on responsibility.
Use ATS-friendly resume formats!
An outdated customer service representative resume objective will only show the candidate’s incompatibility in professional roles! No one wants to recruit a person who only lives in the past
Sending the customer care representative resume in words format is a terrible idea.
Although it’s great to be proud of oneself and their own identity, some personal details may cause discriminative bias among the recruiters (marital status, age, LGBTQ identity, and more).
A generic & one-size-fits-all resume won’t help one stand out.
Customer service representative resume sample
Customer Service Professional with 4+ Years of Experience
Passionate customer service representative with 4+ years of experience in Customer Service and Complaint Resolutions. Achieved 95% positive rating and maintained a sound knowledge of the product, sales, tech support, and customer care.
Customer Service Representative ZARE APPLE STORE Sep 2018 - Present
Receive Associate of the Year twice. Accomplished a 48%+ customer retention rate, far above the store average.
Trained incoming representatives in the team.
Provided customer and technical support for clients in need, achieved 98% customer satisfaction rating in the past months.
Customer Care Representative Intern YYY SHOP_LINE June 2017 - June 2018
Handled 100+ regular inbound calls per day, answering product inquiries, order placement, retrieving and maintaining customer account databases.
Received 95% client satisfaction scores.
Prepared monthly reports of segmentation insights.
Class of 2016, B.A. in Marketing University of San Diego
With the intention of helping job seekers to fully display their value, CakeResume creates an accessible free resume/CV/biodata builder, for users to build highly-customized resumes. Having a compelling resume is just like a piece of cake!