Front Desk Resume (Resume Examples)

front desk resume sample
Created by CakeResume

The job of a front desk isn’t just talking and interacting with clients. It can be very challenging when it comes to organizing multiple pieces of information at the same time.

Writing a front desk resume or a receptionist resume is similar to the duties they do - to leave a good impression on the client/recruiter.

It won’t be hard to write a resume, but you need to put some effort to make it an eye-catching front desk resume.

What are the differences between a front desk and a receptionist?

Generally, the two job responsibilities are almost the same. The main difference lies in the size of the organization and the industry.

A large-sized workplace or hostile industry, such as a hotel would normally use the term “front desk”, while others use receptionists more frequently.

How to write a great front desk resume?

If you are writing a front desk resume for the first time, here are 5 useful tips that you can keep in mind:

# Tip 1: Adopt an ATS-friendly Resume Format

Always keep the front desk resume format in a simple and text-based design. It would have a higher chance to pass the ATS (Applicant Tracking System) test.

# Tip 2: Refer to Online Resume Templates and Examples

Look up for a front desk resume template, or a front desk resume example. Learn from the writing and use the free resume templates onCakeResume to build your front desk resume!

#Tip 3: Tailor Your Resume for the Job Position and Use Keywords

Tailor your front desk resume for every job application. Here are two suggestions for you:

1. Make sure whether the company requires a front desk CV or a front desk resume. (Further reading: What is the difference between a front desk CV and a resume?)

2. Use keywords that appeared on the job description to catch the recruiter’s eye.

#Tip 4: Quantify Results on the Resume

Numbers and figures can concisely highlight your achievements instead of a lengthy description.

#Tip 5: Highlight Communication and Language Skills

The job of a front desk requires a lot of conversation with the visitors, especially if you are applying for a job at a hotel or an international business.

There will be a higher chance for you to meet visitors from all around the world. When writing a hotel front desk resume, you can put language certifications to prove that you can speak multi-languages.

What is a good objective for a front desk resume?

A front desk resume objective is a section that describes your career goals or future career paths. The length is usually around 3-4 sentences and placed at the top of the front desk resume. It is recommended for entry-level applicants.

For those who are writing an objective for a front desk resume with no experience, here are some useful 💡 tips for you:

  • Highlight your career goals: 
    Write the resume objective with one main realistic and attainable goal.
  • Personalize your statement: 
    A personalized front desk resume objective can be memorized easier by the recruiter. Consider putting an interesting fact that will leave an unforgettable impression.
  • Concentrate on how you can benefit the hiring company: 
    Highlight your strengths and show the company that you can apply your skills to this position and achieve your goal.

Front desk resume objective examples: 

  • Detailed-oriented front desk, with 2-year experience in a mid-sized inn. Seeking a front desk job position at a large-sized hotel.
  • Diligent front desk skilled in 3 languages and basic MS office skills. Seeking a position as a receptionist in the tech industry to make use of communication, language, and problem-solving skills.
  • Organized front desk with 2 years of experience in the medical industry. Driven to provide the best service to the customer. Seeking an opportunity as a front desk in the same industry.

How to write a resume summary for a front desk job?

In comparison to the front desk resume objective, a front desk resume summary emphasizes the skills you possess and your past achievements.

Being able to link your past experiences with the job description gets a higher chance of receiving interview invitations. A front desk resume summary is suitable for those who have relevant experiences.

💡 Here are some tips for writing a competitive resume summary:

  1. Keep it concise.
    Don’t make the front desk resume objective too lengthy! It’s better to keep the word count around 30-50 words.
  2. Structure it properly.
    There are no exact rules for writing a front desk resume summary, but it would be easier to read and understand if you write in a coherent structure. 
    
    The recommended framework looks like this: title→ experience→ skills.
  3. Start with a key adjective that describes you.
    If you want to keep the front desk resume professional, be careful with the word choice! 
    
    Instead of adjectives, like “awesome” or “perfect”, that are subjective and sound arrogant, consider using “hardworking”, “efficient”, or “sincere”.

Front desk resume summary example:

  • Professional front desk with 6 years of experience in 2 hotels. Skilled in greeting guests and providing information about the hotel and nearby tourist spots. Awarded “2008 Best Customer Service” based on guest surveys. 
  • Efficient front desk with over 4 years of experience in the medical industry. Handled 200 phone calls per day and received 96% client satisfaction. Familiar with 5 types of the medical administrative system.
  • Patient front desk with 8 years of experience in the hotel industry. Confirmed reservations and arranged rooms for customers. Collaborated with the housekeeping staff and launched a new SOP to reduce room occupancy.

What are some great skills to put on a resume for a front desk?

The recruiter only has little time to read every front desk resume. Therefore make your resume skills section neat and precise. There are 4 common ways to write a front desk resume skill set:

  1. A Bullet List
    This is the most simple type where you list down all the skills with bullet points.
  2. An Expanded Bullet List
    It is similar to the previous type, but with a one-sentence explanation provided.
  3. Integrating skills with Work Experience
    This format is much longer by explaining your skills with your past work experiences.
  4. A Categorized Skills Section
    If you have a broad skill set, you can consider this type of format to categorize your skills.

It is important to choose the most suitable format to write your skills for the front desk resume. If you are a fresher, it is suggested to use type 1 or 2. On the other hand, if you are experienced, you can try to use type 3 or 4.

💡 Tips for writing a good front desk resume skills section:

  1. Check the job requirements.
    You may possess 20 skills, but don’t list them all. Check the job requirements and pick the most relevant ones.
  2. Keep it short.
    Keep the list within 10 items so the recruiter can catch the main point easier.
  3. Include both hard skills and soft skills.
    Hard skills are as important as soft skills. It is suggested to list five of each to show that you are both professional and social.

Front desk resume skills example:

🧷 Hard skills:

  • MS Office
  • Language Skills
  • Multi-line Phone System
  • Typing Skills
  • Customer Service

🧷 Soft Skills:

  • Communication
  • Collaboration
  • Resilience
  • Conflict Resolution
  • Enthusiasm

CakeResume is an online resume builder that helps job seekers build professional front desk resumes/CVs. Build your resume for free, Now!

How to write a front desk resume with no experience?

The job as a receptionist can be challenging and fun. A lot of people might want to apply for this job as their first career job choice. If you are worried about writing a front desk resume with no experience, here are five useful pieces of advice for you:

Advice 1: Choose the Right Resume Format

Like making different hairstyles, using different front desk resume formats presents a unique impression of the same person. Therefore it is important to choose the right format for your front desk resume.

These are the most common 4 types of resume format:

  1. A chronological resume format is used most frequently. Simply write down the experiences in reverse chronological order.
  2. A functional resume format focuses more on skills and accomplishments.
  3. A hybrid/combination resume format is a combination of chronological and functional formats, listing both work experience and skills.

Choose the resume format that can best emphasize your strengths on your front desk resume, whether it’s your experience or skills.

Advice 2: Include a Career Objective

For those who have no relevant experience as a front desk, it is recommended to write a front desk resume objective. Emphasize your plan for pursuing your career goal.

Advice 3: Highlight Your Education

Having an education background relevant to management can highlight your front desk resume. Specifying the related coursework or academic performance is also a good choice.

Advice 4: Include Your Portfolio/Side Project/Personal Website

Add a link to your portfolio or personal website to the front desk resume if you have some related skills to the job description.

Advice 5: Write a Sincere Cover Letter 

A sincere front desk cover letter includes an opening, closing, personal information, motivation for applying, and qualification for the job. It is a great tool to complement your front desk resume and let recruiters learn more about you.

Front desk resume sample

Tom Kendall

Organized front desk with 8 years of experience in the hotel industry.

Mobile: (+02)1234-0987
Email: [email protected]

Summary

Professional front desk with 8 years of experience in 2 hotels. Skilled in greeting guests and providing information about the hotel and nearby tourist spots. Awarded “2008 Best Customer Service” based on guest surveys.

Work Experience

Front desk at Superbowl Hotel

Oct 2010 - Sept 2014

  • Familiar with 5 types of hotel administrative system.
  • Handled 200 phone calls per day.
  • Received an average of 92% customer satisfaction every month.

Front desk at Deep Hotel

Mar 2006 - Sept 2010

  • Confirmed reservations and arranged rooms for customers.
  • Launched a new customer service SOP and reduced room vacancy by 10%.
  • Awarded “2009 Best Customer Service” based on guest surveys.

Skills

Hard Skills:

  • MS Office
  • Language Skills
  • Multi-line Phone System
  • Typing Skills
  • Customer Service

Soft Skills:

  • Communication
  • Collaboration
  • Resilience
  • Conflict Resolution
  • Enthusiasm

Education

Bachelor’s degree in Administration and Management
Wax University
Relevant Coursework: Human Resources, Information Management, Accounting

2004-2006

--- Originally written by Annie Chao ---

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