Help Desk Resume Examples: Templates & Formats

help desk resume example
Created by CakeResume

The goal of a help desk is to assist customers with immediate technical issues and lead them to a quick-thinking solution.

The goal of a service desk is not only to guide customers through steps they can take to reach their business goals but also to analyze the situation to find the root cause. Because they both require strong IT knowledge and customer service skills, many might confuse a help desk with a service desk. 

However, a help desk is only one part of a service desk. The main feature that differentiates the two is that a help desk aims to help users with fast resolutions to customers’ problems while a service desk offers a more in-depth analysis of their problems and a wider range of services.

Just like how a help desk needs to research to address the issue, you will want to explore techniques in building a professional help desk resume. Your help desk resume shows employers your research abilities and could be the ticket for your very next interview.

How to write a help desk resume?

🖋 Step 1: Understand the differences between a help desk CV and a help desk resume. 

A CV is a document that covers all of your past experience and skills—whether it is related to the job you are applying for or not. A resume is a one-to-two-page record of all of your past related work history and skills. 

🖋 Step 2: Choose the right help desk resume format. 

When creating a help desk resume, keep in mind that there are four different formats you can select from:

  • chronological resume format
  • functional resume format
  • hybrid/combinational resume format

Formatting is a big factor when you prepare your resume. Learn more on which of the three resume formats will fit your experience best.

🖋 Step 3: Look up help desk resume templates and samples online. 

If you are stuck on what your help desk resume should look like, gain some insights by searching for help desk resume examples. Due to the strong similarities between the skills and qualifications required for a help desk and a service desk, you can also search for examples of service desk resumes for reference. 

🖋 Step 4: Tailor your help desk resume for the position. 

Carefully read the required qualifications as well as the preferred qualifications in the job description to see what you should feature in your own IT help desk resume. 

🖋 Step 5: Write a professional help desk cover letter. 

An IT help desk cover letter allows the employer an opportunity to understand your personality. While it is not always required, providing a cover letter for the recruiter is an excellent way to stand out from other applicants. 

🖋 Step 6: Proofread your help desk resume. 

Mistakes are inevitable, even if you are 100% focused. Eliminate the chances of having typos or grammar errors on your help desk resume by reviewing it a few times to guarantee professionalism.

What to include in your help desk resume?

To keep your help desk resume at the preferred one-to-two pages, you will want to learn which features are the most important to add to it.  

1. Resume Profile (Personal Information)

  • full name
  • job title
  • email address
  • mobile number
  • address 

2. Help Desk Resume Headline

A headline is an attention-grabbing one-liner that provides employers with information about you. Do keep note that to keep your help desk resume headline noteworthy, be sure to keep it as concise as possible.

Help desk resume headline examples: 

  • Adept Help Desk Technician with 4+ Years of Experience Troubleshooting Computers
  • CompTIA Certified Help Desk Specialist Specializing in Managing Security
  • Customer-Oriented Help Desk Intern Dedicated to Strong Key Performance

3. Help Desk Resume Summary

Think of a resume summary as a resume headline with more details. A summary should be a two-to-three-line description of your achievements that will be covered later in your resume. 

Help desk resume summary examples: 

  • Focused help desk with 3+ years of experience monitoring configurations, trend analysis, and SNMP.  Google IT Support, HubSpot Academy, and HDI certificated. 
  • Ambitious Jr. help desk with strong knowledge in Windows XP, DNS, and WINS. Skilled in Sales CRM, Salesforce, and Ticketing Systems.  
  • Persistent help desk technician with 6+ years of experience in customer conflict resolutions. Specialize in software support, technical support, and enterprise systems. 

4. Help Desk Resume Objective

A resume objective contains your skills and achievements, but its main focus will be what you aim to accomplish in your career.

Help desk resume objective examples: 

  • Articulate help desk manager knowledgeable in VoIP systems. Seeking a role as a help desk manager at Dell in a fast-paced environment to apply troubleshooting and multitasking skills.
  • Tactful help desk support experienced in real-time reporting and ticket management. Looking for a position as a help desk specialist at Google to improve upon the help desk resolutions. 
  • Swift help desk technician with 8+ years of experience providing technical assistance for various users. Seeking a role at Tech World to support a wider variety of customers.

5. Help Desk Skills for Resumes

Skills show the employer what you know and what you are good at within the area of focus. Incorporating both soft skills and technical skills can be a big plus for your help desk resume. 

Help desk resume skills examples: 

Hard skills:

  • Analysis of Technical Issues
  • Data Migration
  • Data Setting
  • Operating Systems
  • Debugging 
  • Troubleshooting

Soft skills:

  • Time Management
  • Prioritizing
  • People Skills
  • Teamwork
  • Attention to detail

6. Work Experience

The work experience section gives employers an idea of what you have accomplished in the past. If you are creating an entry-level help desk resume with no past work experience, think of some achievements you have gained during internships and/or in school. 

Help desk resume work experience examples: 

Help Desk Level II
Tech Geek, Nevada
Jul 2014 – 2020

  • Conducted over 10k technical analysis for desktops, laptops, and mobile devices.
  • Applied ticketing systems to quickly ensure customers an efficient solution.
  • Assisted in escalations of Level III troubleshooting and configurations. 

7. Education

Education on your help desk resume allows you to easily show that you fit the basic requirements of the role. For the education section on your resume for a help desk job, make sure to include:

  • school name
  • degree/major
  • duration of study
  • honors & awards
  • GPA or minor (optional) 

Help desk resume education examples: 

B.S. in Computer Science
Georgia Institute of Technology
2015 - 2019

GPA: 3.82

8. Additional Information

Additional information can benefit your help desk resume especially if you don’t have much work experience and are looking to create an entry-level help desk resume. This can include certifications earned or languages you are proficient in.  

Help desk resume additional information examples: 

  • Certification: CompTIA Network+
  • Language: German (fluent)

Tips for creating the best help desk resume

✨ 1. Customize your help desk resume.

Show your determination by customizing your help desk resume for each specific role. For example, if the role you are applying for is a manager one, ensure that your help desk manager resume put an emphasis on leadership skills and related experience.

✨ 2.Quantify the results mentioned in your help desk resume.

Show your impressive help desk skills and achievements by including numbers in your descriptions. Using numbers in your help desk resume can bring your resume to another level.

✨ 3. Build an ATS-friendly resume.

Avoid over-the-top layouts or graphs by putting the focus on your help desk resume content. Use a clean, simple format to allow ATS to easily scan through your resume for keywords.

✨ 4. Use action verbs for your help desk resume.

One change to your verb choice on your resume for a help desk job can make a big impact on how you present yourself to employers. Remember to add action verbs to show the impact you have brought in your previous roles.

✨ 5. Include your LinkedIn URL in your help desk resume.

Most employers heavily rely on LinkedIn to learn more about applicants’ accomplishments and skills. By having your LinkedIn information on your help desk resume, you can demonstrate skills and work experience that you can’t fit in your resume to the recruiter.

CakeResume provides the best resume making tools & templates to help you create the perfect help desk resume for your job hunt. Take your career journey to new heights - create a help desk resume online (free download) now!

How to write a help desk cover letter?

A cover letter is a one-page document providing employers information such as where you discovered the role, what about this job interested you, and how you applied your skills in previous roles in detail.

By including the essential information, you will be able to impress the employer, even if you are writing a cover letter for an entry-level help desk job as a recent graduate.

Main sections for your help desk cover letter:

  1. Begin your cover letter similar to your help desk resume and include the basic contact information:
    • full name
    • email
    • mobile number
    • address
    • LinkedIn (optional)
      
  2. An introduction is where you will politely greet the hiring manager. Make sure to do research and find out their names and double-check to avoid any misspellings or typos in their names. 
    
  3. The motivation section gives you a chance to show them what you know about the role, the company, and the reasons for applying for the position. 
    
  4. Your qualification is the passage for you to offer the employer information about your past achievements and experience that are related to the position you’re applying for. This is the opportunity to provide examples of how you utilized your help desk skills.
    
  5. End with a professional closing by thanking the employers for their time and letting them know you’d be happy to further discuss your qualifications and the role in an interview. 

Help desk resume sample

Skye Row 

Committed Help Desk with 2+ Years of Experience in Assisting End-Users 

Notre Dame, IN 46556
(654)-645-6465
[email protected]
linkedin.com/in/skyerow

Summary

Responsive help desk specialist skilled in providing quick and accurate technical assistance for customers. Proficient with diagnostic programs, troubleshooting, and hardware/software support.

Work Experience

Help Desk
Sentinel 
May 2020 - Present 

  • Deliver 100+ effective resolutions weekly with ticket management and automation.
  • Collect and review customer feedbacks monthly to research ways for customer service enhancements.
  • Transmitted complex technical issues to level II and improved customer satisfaction by 10%.

Help Desk Intern
Cisco
Dec 2018 - Mar 2019

  • Researched and troubleshoot security issues and improved customer service. 
  • Supported 10+ troubleshooting lab testing cases per month for Cisco’s engineers. 
  • Completed support engineering troubleshooting workshops administered by Cisco professionals. 

Skills

Hard Skills:

  •  Web Support
  •  Error Logs
  •  Installing Systems
  •  Software Upgrades
  •  Ticketing Systems
  •  Microsoft Office
  •  Windows XP/Vista
  •  Mac OS X Support
  •  Printer Support
  •  Information Technology

Soft Skills:

  • Active Listening
  • Customer Service
  • Emotional Intelligence
  • Patience
  • Multitasking 
  • Detail-Oriented
  • Time Management 
  • Adaptability
  • Empathy 
  • Problem-Solving

Certifications

  • CompTIA A+   
  • Google IT Support
  • Microsoft Office Specialist

Languages

  • English (native)
  • Spanish (fluent)
  • Chinese  (fluent)

Education

BS in Information Technology
University of Notre Dame
2016 - 2020

  • Glynn Family Honors Program 
  • IT, Analytics, and Operations Club
  • GPA: 3.88

--- Originally written by Jessica Sun ---

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