In this article, you will learn about:
The goal of a help desk is to assist customers with immediate technical issues and lead them to a quick-thinking solution.
The goal of a service desk is not only to guide customers through steps they can take to reach their business goals but also to analyze the situation to find the root cause. Because they both require strong IT knowledge and customer service skills, many might confuse a help desk with a service desk.
However, a help desk is only one part of a service desk. The main feature that differentiates the two is that a help desk aims to help users with fast resolutions to customers’ problems while a service desk offers a more in-depth analysis of their problems and a wider range of services.
Just like how a help desk needs to research to address the issue, you will want to explore techniques in building a professional help desk resume. Your help desk resume shows employers your research abilities and could be the ticket for your very next interview.
A CV is a document that covers all of your past experience and skills—whether it is related to the job you are applying for or not. A resume is a one-to-two-page record of all of your past related work history and skills.
When creating a help desk resume, keep in mind that there are four different formats you can select from:
Formatting is a big factor when you prepare your resume. Learn more on which of the three resume formats will fit your experience best.
If you are stuck on what your help desk resume should look like, gain some insights by searching for help desk resume examples. Due to the strong similarities between the skills and qualifications required for a help desk and a service desk, you can also search for examples of service desk resumes for reference.
Carefully read the required qualifications as well as the preferred qualifications in the job description to see what you should feature in your own IT help desk resume.
An IT help desk cover letter allows the employer an opportunity to understand your personality. While it is not always required, providing a cover letter for the recruiter is an excellent way to stand out from other applicants.
Mistakes are inevitable, even if you are 100% focused. Eliminate the chances of having typos or grammar errors on your help desk resume by reviewing it a few times to guarantee professionalism.
To keep your help desk resume at the preferred one-to-two pages, you will want to learn which features are the most important to add to it.
A headline is an attention-grabbing one-liner that provides employers with information about you. Do keep note that to keep your help desk resume headline noteworthy, be sure to keep it as concise as possible.
Help desk resume headline examples:
Think of a resume summary as a resume headline with more details. A summary should be a two-to-three-line description of your achievements that will be covered later in your resume.
Help desk resume summary examples:
A resume objective contains your skills and achievements, but its main focus will be what you aim to accomplish in your career.
Help desk resume objective examples:
Skills show the employer what you know and what you are good at within the area of focus. Incorporating both soft skills and technical skills can be a big plus for your help desk resume.
Help desk resume skills examples:
The work experience section gives employers an idea of what you have accomplished in the past. If you are creating an entry-level help desk resume with no past work experience, think of some achievements you have gained during internships and/or in school.
Help desk resume work experience examples:
Help Desk Level II
Tech Geek, Nevada
Jul 2014 – 2020
Education on your help desk resume allows you to easily show that you fit the basic requirements of the role. For the education section on your resume for a help desk job, make sure to include:
Help desk resume education examples:
B.S. in Computer Science
Georgia Institute of Technology
2015 - 2019
Additional information can benefit your help desk resume especially if you don’t have much work experience and are looking to create an entry-level help desk resume. This can include certifications earned or languages you are proficient in.
Help desk resume additional information examples:
Show your determination by customizing your help desk resume for each specific role. For example, if the role you are applying for is a manager one, ensure that your help desk manager resume put an emphasis on leadership skills and related experience.
Show your impressive help desk skills and achievements by including numbers in your descriptions. Using numbers in your help desk resume can bring your resume to another level.
Avoid over-the-top layouts or graphs by putting the focus on your help desk resume content. Use a clean, simple format to allow ATS to easily scan through your resume for keywords.
One change to your verb choice on your resume for a help desk job can make a big impact on how you present yourself to employers. Remember to add action verbs to show the impact you have brought in your previous roles.
Most employers heavily rely on LinkedIn to learn more about applicants’ accomplishments and skills. By having your LinkedIn information on your help desk resume, you can demonstrate skills and work experience that you can’t fit in your resume to the recruiter.
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A cover letter is a one-page document providing employers information such as where you discovered the role, what about this job interested you, and how you applied your skills in previous roles in detail.
By including the essential information, you will be able to impress the employer, even if you are writing a cover letter for an entry-level help desk job as a recent graduate.
Main sections for your help desk cover letter:
Committed Help Desk with 2+ Years of Experience in Assisting End-Users
Notre Dame, IN 46556
Responsive help desk specialist skilled in providing quick and accurate technical assistance for customers. Proficient with diagnostic programs, troubleshooting, and hardware/software support.
May 2020 - Present
Help Desk Intern
Dec 2018 - Mar 2019
BS in Information Technology
University of Notre Dame
2016 - 2020
--- Originally written by Jessica Sun ---