In the hospitality industry, the main aim is to satisfy customers by providing them with the best service possible. Achieving customer satisfaction and earning their loyalty is the end goal, and jobs in the hospitality industry will involve:
Landing a great job in the hospitality industry is not easy because of how competitive the field is. The chances can be increased dramatically though if you were to submit an outstanding hospitality resume.
As with most resumes, keep your hospitality resume within a page to two long. Any longer than that might discourage recruiters from reading through your entire resume because of how lengthy and time-consuming it is.
Classic and non-overused fonts (such as Calibri, Cambria, Helvetica, Garamond, and Palatino) are the most ideal fonts to implement in your hospitality resume to ensure that it looks neat and professional.
To balance out the content and the white spacing within your hospitality resume, opt to use a one-inch margin.
A 1.15 spacing is recommended for your hospitality CV to ensure that enough space is left between the contents and spaces.
The PDF format would be recommended to submit your CV for the hospitality industry because it’s more robust and won’t have its content shift around when opened in a different device. So, unless asked otherwise, save and submit your hospitality resume/CV in PDF format.
Your hospitality resume format will not only affect its readability but can also highlight your strong points properly to make your candidacy look more attractive to recruiters.
There are three common formats that you can choose to implement on your CV for the hospitality industry:
Focuses on your working experience, listed in reverse-chronological order. As a universally implemented format, this is a safe choice to use for your own hospitality CV. However, it may fail to make you memorable because of how common this format is.
The focal point of this format would be the hospitality skills in your resume and can be advantageous for those who may possess a wide array of skills but little to no experience.
The combinational format integrates the chronological format and the functional format. List out the relevant hospitality skills in your resume, and finish by listing your previous employment history in a reverse-chronological manner. This format can complement your skills and experience and provide proof of your abilities.
Since your hospitality CV/resume is meant to inform recruiters of who you are as a candidate, it should include your basic information and contact details so they can reach out to you.
Must include basic details:
May include additional details:
Exclude unnecessary details:
💁♀️ Note: Including your current or expected salary is unprofessional and could also backfire by decreasing your bargaining power when negotiating your salary.
Your resume for the hospitality industry needs a title to quickly grab the attention of recruiters to coax them to go through your entire hospitality resume. To do so, you need to include your relevant strengths, skills, and/or achievements.
Using strong catchwords can also increase your resume title’s effectiveness. Implementing keywords from the job ad can increase your hospitality resume’s relevance and effectiveness too.
Hospitality resume title examples:
Because of how concise your hospitality resume title will be, you need to elaborate on them further in your hospitality resume summary or statement. Ensure that your hospitality resume summary will relate to your resume title.
It should describe who you are, including your previous experiences and skills. A professional summary for a hospitality resume should be within a sentence or two to avoid taking up too much space.
✅ Reminder: A hospitality resume summary will differ from a hospitality resume objective; the latter will focus on your career aspirations and will be more suitable for an entry-level hospitality resume.
Hospitality resume summary examples:
For your hospitality resume skills section, possessing the relevant skills is one thing, properly structuring them is another.
4 ways to structure your hospitality resume skills:
Hospitality skills for resume examples:
Your employment history in your hospitality resume is proof of your skills, abilities, industry knowledge, and potential fit.
For this section, you should include:
Exclude working experiences or any other hospitality job descriptions in your resume that are irrelevant to the position, as it will only take up space. Try to quantify your past achievements and results as this can make them look more convincing and apparent when recruiters read through your hospitality CV/resume.
Finally, use action verbs to provide a clearer description of yourself to recruiters.
Hospitality resume work experience and accomplishments examples:
Front desk clerk
Jul. 2013 – Present
Front desk clerk
Feb. 2011 - Feb. 2013
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Though not all hospitality jobs require post-secondary education, if you happen to have one, always put it in your hospitality resume/CV.
For the educational section, you should include…
💡 Reminder: An entry-level hospitality resume and an experienced hospitality resume will not place the education section in the same way.
For the former, position this section right after your hospitality resume objective. For the latter type, position your education section after your employment history portion, as the skills and qualifications gained through your working history will still be more important.
Hospitality educational qualifications examples:
1. High school (can be omitted if you have a higher education degree)
Carnegie Vanguard High School (TX, USA)
Extracurricular activities: Class Vice President (2013-2014)
2. In progress
B.S. in Tourism Development and Management (in progress)
Arizona State University
Arizona State University
2017-2019: Completed 70 credits towards B.S. in Tourism Development and Management
Adding an extra section for your hobbies, interests, certifications, etc. in your hospitality resume/CV can be beneficial especially if they are relevant to the job context and/or to the position that you’re applying for.
For this section, you can include…
In your hospitality cover letter, you should introduce yourself and include your contact details. Next, you should delve deeper into your background, relevant qualifications, your motivations for applying, and why you are the perfect fit for the position. Lastly, close off your hospitality cover letter in a polite note and thank the recruiters for their time.
🔖 A hospitality cover letter should be within a page long and contain content that you can’t fit in your hospitality CV because of its page limit.
A job in the hospitality industry can be fun because of how dynamic it is. However, it is not easy to find a great job in the industry due to the high level of competition between candidates. This might sound disheartening, but knowing how to craft a stellar hospitality resume/CV can be beneficial for your job search (and in the long run, your career) in the hospitality industry.
Front Desk Clerk with 4+ Years of Experience in 5 Star Hotels and Resorts
Front desk clerk with more than 4 years of experience in 5-star hotels and resorts. Awarded employee of the month for 5 consecutive months and Commended by guests and managers to be helpful, friendly, and knowledgeable about local area resources.
Front Desk Clerk
Royal Villa Resorts
Jan. 2018 – Present
Front Desk Clerk
June 2015 – Jan. 2018
2011– 2015, B.S. in Tourism Development and Management
Arizona State University (ASU)
--- Originally written by Patricia Rosita ---