Experts in Information Technology (IT) are responsible for helping companies manage their technical systems and supporting technology users with troubleshooting assistance.
Knowing how to write an impressive IT support resume requires some endeavor. For a role that is responsible for a wide range of technological aspects, it can be difficult to see what responsibilities are more important to include in an IT support resume.
That being said, your resume needs to demonstrate how you are capable of helping others to keep up with technical developments and security mechanisms.
Moreover, an IT support resume shall display how important you are for an organization’s operation. This is why relevant work experience in programming and technical problem-solving skills are especially important on an IT support resume.
Curriculum Vitae (CV) and resume have key differences between them.
💡 Note: Generally speaking, an IT support CV and an IT support resume differ in the length and purpose.
An IT support CV can be made of multiple pages describing your whole professional life, whereas an IT support resume just highlights your skills related to the job role in 1-2 pages. An IT support CV is ideal for academia, while an IT support resume is for general job application.
There are 3 types of professional resume formats you can use for your IT support resume. They are chronological, functional, and hybrid/combination. They suit candidates with different backgrounds.
For making an entry-level IT support specialist resume, a functional format can be used, whereas those who already have solid experience can use the chronological format as an IT support resume template.
✍🏻 Note: Select the best format for your IT support resume based on your background. Use the IT support resume layout that best suits you and highlight your strengths.
Check and follow any existing resume examples and adjust certain elements in your IT support resume.
Whether you are writing an IT support specialist resume or an entry-level IT support specialist resume (with less relevant experience), a strong resume matches the elements sought in the job listing.
In your IT support cover letter, show your professional qualities to reassure the employers that you are a suitable candidate for the role. Unlike an IT support resume, your cover letter has a personal touch.
Check carefully for any errors and correct them. Also, make sure your IT support resume is easy to read.
Deciding what elements to include in an IT support resume is not easy for there are many different elements to consider when it comes to writing an IT support resume.
This section will guide you through how to craft an IT support resume that will surely stand out.
This section is on top of your IT support resume and shall display your full name, address, phone number, email, and LinkedIn profile.
⚠️ Reminder: Do not include personal details, such as salary, religion, marital status, etc.
A resume headline is similar to a motto.
A professional resume headline for an IT support engineer should be brief and showcase your value in a sentence. This is not only exclusive to an IT support resume, but it also applies to professional resumes in general.
Resume Headline Examples:
📝 Note: As shown in the headline examples, an IT support resume includes a job title, years of experience, past roles/duties, skills, and achievements.
A professional summary for IT support resumes summarizes your relevant work experience. This section will greatly improve your chances of impressing the recruiters.
✍🏻 Keep in mind that a professional IT support resume summary should be succinct!
IT Support Engineer Profile Summary Example:
Serious and professional IT support engineer with great concern for the efficiency and security of both software and hardware. Great capacity for the effective simultaneous repair and monitoring of several computer systems.
In the example of this profile summary for an IT support engineer, you can see the details such as:
Try to include these elements in your IT support professional summary.
Instead of a profile summary, you can write a resume objective for your IT support resume. The resume objective section is the best place to match an organization's expectations and illustrate how you can help the business meet its goals.
Resume Objective Examples:
The skill section of an IT support resume displays both your technical and soft skills. It is essential for your IT support resume to showcase your customer service skills.
Example Skills for an IT Help Desk Resume:
For each organization you have been employed at, list your job title, dates of employment, name of the company/organization, and duties. If you have accomplishments, you can include them in your IT support resume.
Work Experience Example for an IT Support Technician Resume:
IT Support Technician, Simman Institute
Aug. 2016 - Dec. 2019
Include your relevant educational background and the degree(s) obtained in your IT support resume.
Here are six useful tips for building an excellent IT support specialist resume.
#Tip 1: Customize the IT support resume for the job.
Adjust the IT support resume based on what the job listing demands.
#Tip 2: Use keywords in the resume.
Job description keywords, such as specific IT support skills and responsibilities, are used throughout a job advert. Make sure your IT support resume adopts these keywords.
#Tip 3: Quantify results on the resume.
Evidence of your skills is demonstrated by specific and calculable milestones during your career. These achievements show you succeed in the job.
#Tip 4: Choose an ATS-friendly resume format.
Nowadays companies use an applicant-tracking-system (ATS). An IT support resume that is ATS-friendly has an easy-to-read style with keywords from the job posting. If your IT support resume is not ATS-friendly, it might be rejected.
#Tip 5: Adopt resume action words (verbs).
Refer to this verb list when writing your IT support resume. Using active voice reflects accountability and competence.
#Tip 6: Include relevant certifications.
Mention any specialization courses and certificates you have attended or obtained.
An IT support cover letter gives you a chance to show yourself as a good fit with a personal touch towards recruiters.
An IT support cover letter should have the following sections:
Experienced IT Support Specialist Skilled in Teamwork and Tech Support
Mobile: (+49) 000-9823
Email: [email protected]
IT specialist with 7 years of experience and proven credentials in software management. Expert in assessing IT hardware and software needs for short and long terms and determining transitional and long-term hardware/software technology requirements.
Dickens Motors I
IT Support Manager
Oct 2016-Oct 2019
IT Support Technician
Nov 2012-Aug 2016
MSc in Computer Science
Relevant courses: Visual and Dot Net Programming, Database Management System, & Software Engineering
Bachelors of Applied Science
2008 - 2012
--- Originally written by José J. Rosales ---