Experts in Information Technology (IT) are responsible for helping companies manage their technical systems and supporting technology users with troubleshooting assistance.
Knowing how to write an impressive IT support resume requires some endeavor. For a role that is responsible for a wide range of technological aspects, it can be difficult to see what responsibilities are more important to include in an IT support resume.
That being said, your resume needs to demonstrate how you are capable of helping others to keep up with technical developments and security mechanisms.
Moreover, an IT support resume shall display how important you are for an organization’s operation. This is why relevant work experience in programming and technical problem-solving skills are especially important on an IT support resume.
How to write an IT support resume?
Step 1: Understand the differences between an IT support CV and an IT support resume.
Curriculum Vitae (CV) and resume have key differences between them.
💡 Note: Generally speaking, an IT support CV and an IT support resume differ in the length and purpose.
An IT support CV can be made of multiple pages describing your whole professional life, whereas an IT support resume just highlights your skills related to the job role in 1-2 pages. An IT support CV is ideal for academia, while an IT support resume is for general job application.
Step 2: Choose the right IT support resume format.
There are 3 types of professional resume formats you can use for your IT support resume. They are chronological, functional, and hybrid/combination. They suit candidates with different backgrounds.
For making an entry-level IT support specialist resume, a functional format can be used, whereas those who already have solid experience can use the chronological format as an IT support resume template.
✍🏻 Note: Select the best format for your IT support resume based on your background. Use the IT support resume layout that best suits you and highlight your strengths.
Step 3: Look up IT support resume templates & resume examples online.
Check and follow any existing resume examples and adjust certain elements in your IT support resume.
Step 4: Tailor your resume for the IT support (help desk) job position.
Whether you are writing an IT support specialist resume or an entry-level IT support specialist resume (with less relevant experience), a strong resume matches the elements sought in the job listing.
Step 5: Craft an IT support cover letter.
In your IT support cover letter, show your professional qualities to reassure the employers that you are a suitable candidate for the role. Unlike an IT support resume, your cover letter has a personal touch.
Step 6: Proofread your IT support resume.
Check carefully for any errors and correct them. Also, make sure your IT support resume is easy to read.
What to put on a resume for IT support?
Deciding what elements to include in an IT support resume is not easy for there are many different elements to consider when it comes to writing an IT support resume.
This section will guide you through how to craft an IT support resume that will surely stand out.
1. Resume header (personal information)
This section is on top of your IT support resume and shall display your full name, address, phone number, email, and LinkedIn profile.
⚠️ Reminder: Do not include personal details, such as salary, religion, marital status, etc.
2. Resume headline
A resume headline is similar to a motto.
A professional resume headline for an IT support engineer should be brief and showcase your value in a sentence. This is not only exclusive to an IT support resume, but it also applies to professional resumes in general.
Resume Headline Examples:
- IT Help Desk:
IT help desk support with proven experience in exceeding team priorities and interaction with team members, leading to 95% customer satisfaction.
- IT Support Technician:
Technical specialist who established, developed, and oversaw the past company’s international networking system.
- IT Support Analyst:
IT professional with 15 years of relevant experience as a senior support analyst, master administrative analyst, and experience in support to technical personnel, training, and preparation of technical documentation.
📝 Note: As shown in the headline examples, an IT support resume includes a job title, years of experience, past roles/duties, skills, and achievements.
3. Resume summary
A professional summary for IT support resumes summarizes your relevant work experience. This section will greatly improve your chances of impressing the recruiters.
✍🏻 Keep in mind that a professional IT support resume summary should be succinct!
IT Support Engineer Profile Summary Example:
Serious and professional IT support engineer with great concern for the efficiency and security of both software and hardware. Great capacity for the effective simultaneous repair and monitoring of several computer systems.
In the example of this profile summary for an IT support engineer, you can see the details such as:
- job title
- years of experience
- relevant skills
Try to include these elements in your IT support professional summary.
4. Resume objective
Instead of a profile summary, you can write a resume objective for your IT support resume. The resume objective section is the best place to match an organization's expectations and illustrate how you can help the business meet its goals.
Resume Objective Examples:
- IT Support Manager Resume Objective:
Talented leader with 6+ years of experience in program administration, strategic contact, managerial supervision, and delivering top-notch capabilities. Looking to be part of Nossa Bova Tec and increase the productivity of the team by enhancing customer loyalty.
- Entry-level IT Help Desk Support Resume Objective:
Energetic IT support professional with 2 years of experience. Aiming to utlize my IT expertise for the benefit of the organization by applying my professional knowledge and positive skills in the work environment. Always striving to become an effective and efficient person to correctly manage the IT programs of companies.
- IT Support Specialist Resume Objective:
IT support specialist focused on customer service with 9 years of experience. Expert in systems analysis, diagnosis, and conflict-resolution instances that may occur. Excellent organizational and problem-solving skills with a strong group work ethic.
The skill section of an IT support resume displays both your technical and soft skills. It is essential for your IT support resume to showcase your customer service skills.
Example Skills for an IT Help Desk Resume:
- User training/support
- Hardware configuration
- Technical troubleshooting
- Phone system
- Customer service
6. Work experience
For each organization you have been employed at, list your job title, dates of employment, name of the company/organization, and duties. If you have accomplishments, you can include them in your IT support resume.
Work Experience Example for an IT Support Technician Resume:
IT Support Technician, Simman Institute
Aug. 2016 - Dec. 2019
- Developed the Hardware / IT educational system of the Simman Teaching Network.
- Monitored the maintenance of all the hardware and software units, network/internet, in addition to the CCTV systems, and access control of students and collaborators through Windows Server.
- Responsible for the infrastructure project and installation of IT resources in educational units.
Include your relevant educational background and the degree(s) obtained in your IT support resume.
Tips for writing the best IT support specialist resume
Here are six useful tips for building an excellent IT support specialist resume.
#Tip 1: Customize the IT support resume for the job.
Adjust the IT support resume based on what the job listing demands.
#Tip 2: Use keywords in the resume.
Job description keywords, such as specific IT support skills and responsibilities, are used throughout a job advert. Make sure your IT support resume adopts these keywords.
#Tip 3: Quantify results on the resume.
Evidence of your skills is demonstrated by specific and calculable milestones during your career. These achievements show you succeed in the job.
#Tip 4: Choose an ATS-friendly resume format.
Nowadays companies use an applicant-tracking-system (ATS). An IT support resume that is ATS-friendly has an easy-to-read style with keywords from the job posting. If your IT support resume is not ATS-friendly, it might be rejected.
#Tip 5: Adopt resume action words (verbs).
Refer to this verb list when writing your IT support resume. Using active voice reflects accountability and competence.
#Tip 6: Include relevant certifications.
Mention any specialization courses and certificates you have attended or obtained.
How to write a cover letter for an IT support job?
An IT support cover letter gives you a chance to show yourself as a good fit with a personal touch towards recruiters.
An IT support cover letter should have the following sections:
- Contact details:
Include your name, an email, and your phone number.
Introduce yourself at the beginning of your IT support cover letter. Afterward, make a transition towards the reason for your application.
- Motivation (Intention to apply):
Explain in your IT support cover letter why the company you are applying for is a good match for you. This segment reflects on how you can relate to the organization.
Do not make a list of your qualifications like in your IT support resume. Describe your past duties and accomplishments towards your readers. Make sure this part reflects that you are qualified based on the job listing through your skills and relevant experience.
Finish up your IT support cover letter by letting them know you are excited to hear from them soon after your submission.
IT support resume sample
Experienced IT Support Specialist Skilled in Teamwork and Tech Support
Mobile: (+49) 000-9823
Email: [email protected]
IT specialist with 7 years of experience and proven credentials in software management. Expert in assessing IT hardware and software needs for short and long terms and determining transitional and long-term hardware/software technology requirements.
Dickens Motors I
IT Support Manager
Oct 2016-Oct 2019
- Directly led the implementation of CMDB data specifications in order to link business intelligence data and convert the data into reports.
- Focused on analyzing future opportunities and projects, translating them into new initiatives and strategies.
- Resilient and transformed challenges into new opportunities with a sense of urgency, high energy, and enthusiasm.
IT Support Technician
Nov 2012-Aug 2016
- Monitored control of phone calls, preparation of spreadsheets for attendance control, and the maintenance of desktops, notebooks, and servers.
- Supervised service of calls, preventive and corrective maintenance of storages and servers, and configuration of microcomputers and notebooks.
- Provided technical support (in-person and remotely) to IT equipment for the main manufacturers of the market.
MSc in Computer Science
Relevant courses: Visual and Dot Net Programming, Database Management System, & Software Engineering
Bachelors of Applied Science
2008 - 2012
- Mac & Windows desktop support
- Programming (Java, C++)
- Installing systems
- Interpersonal skills
- Conflict resolution
- Stress management
- English (Native)
- Spanish (Fluent)
--- Originally written by José J. Rosales ---