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Receptionists determine customers’ or visitors’ first impression of the business. Similar to front desk clerks, receptionists handle visitors, mails, and incoming calls, but they often perform other administrative tasks such as setting appointments, record keeping, and housekeeping as well.
The difference between receptionists and front desk clerks usually depends on the company. Bigger companies with a large number of calls and visitors might need both roles, while smaller businesses only need one. A concierge, on the other hand, is usually a receptionist in a hotel or apartment setting.
Are you looking to land a receptionist job? Interpersonal skills and the ability to stay organized are the top traits of a successful receptionist, which is why you need a strong receptionist resume to showcase your skills. Read on to learn how to build a job-winning receptionist resume.
Avoid using tables, charts, and images on your receptionist resume. Recruiters often use ATS (applicant tracking system) to manage resumes, which might misread content other than text.
Take a look at online receptionist resume samples and learn the proper format for and wording for your receptionist resume.
Different receptionist jobs are likely to require different skills. It is necessary to make tweaks to your receptionist resume according to the desired job. An easy way is to use the exact keywords from the job description so that recruiters can see that you are a good fit at first glance.
Note: If the job requires a receptionist CV, you don’t need to make much customization because a CV should include all your professional experiences. A receptionist CV can be longer than 2 pages and should adopt a more formal design.
To make your receptionist resume stand out, you can use numbers to showcase your work performance, such as the percentage of customer satisfaction or the amount of expense saved.
A receptionist is a job that needs to face all kinds of people. Almost any job, including tutoring, clerking, and providing restaurant service can train your interpersonal skills and flexibility that will make you a better receptionist. You can definitely include those diverse experiences in your receptionist resume.
A receptionist resume objective, or a career objective for a receptionist CV, is usually a short paragraph with 2-3 sentences describing your core skills and career goal. You can better capture recruiters’ attention by putting a strong resume objective at the beginning of your receptionist resume.
✅ Tips for a good receptionist resume objective:
Example of a dental receptionist resume objective:
Extroverted college senior with experience as head of outreach for medical student organizations. Looking to apply interpersonal and administration skills in a medical receptionist role. Eager to strengthen professional customer service skills in a clinic.
Example of a salon receptionist resume objective:
Flexible and adaptable graduate with retail customer service experiences and hands-on Microsoft Office skills. Looking to bring friendly and energetic personalities to a high-end salon and grow as a professional in customer service.
Example of a hotel receptionist resume objective:
Motivated receptionist with a degree in hotel management, looking for a hotel receptionist role to apply proven organizational and communication skills. Dedicated to providing excellent and considerate service to every visitor.
A receptionist resume summary is essentially an elevator pitch of yourself. What do you want employers to know about you if they only have 10 seconds? What are your top achievements and skills? Carefully craft your receptionist resume summary so that recruiters will be eager to learn more about you after those 10 seconds.
✅ Tips for a strong receptionist resume summary:
Example of a dental receptionist resume summary:
Dental Receptionist with 5 years of reception experience in the medical industry. Skilled in dental administrative functions, managing schedules, bookkeeping, and improving cost-efficiency. Successfully cut expenses by 30% for UB Dental Clinic.
Example of a veterinary receptionist resume summary:
Veterinary Receptionist with 7+ years experience in customer service and office administration. Achieved a customer satisfaction score of over 90% for 3 consecutive years. Comfortable with handling pets and children, fluent in English and Mandarin Chinese.
Example of a hotel concierge resume summary:
Hotel Concierge with 3-year front desk experience in the hotel industry. Diplomatic, friendly, and adept at managing conflicts and stressful situations. Proficient in reservation management, staff streamlining, and effective communication.
Employers hire you for your skills. Instead of only describing your work experience, it is a great idea to include a skills section on your receptionist resume to list all your professional skills.
There are multiple ways to list your skills on a receptionist resume.
A bullet list is the most simple format where you name the skills without further explanation. An expanded bullet list is where you add an additional sentence describing your skill level or work results. If the list on your receptionist resume looks lengthy, categorizing your skills might be clearer.
Whichever format you choose, make sure you stick to those rules:
Examples of receptionist resume skills:
Receptionists are often a job people pursue as the first step into a certain industry. So what if you have no experience in reception? Here is some advice for writing an entry-level receptionist resume:
A chronological resume format is best for people with experience. If you don’t have any work experience, consider adopting a functional receptionist resume format to focus on your skills instead of past jobs.
A targeted resume where you customize your receptionist resume for the position is also an option.
With no experience, it’s unlikely to come up with a strong resume summary. Replace it with a receptionist resume objective where you highlight your skills and career goals instead of experience and achievements.
Even though you have limited work experience, you likely spent some time in school.
Try to add details such as relevant courses, academic performance, and extracurricular activities to the education section on your entry-level receptionist resume.
Have you done any projects for class, volunteering, or student clubs?
Including a link to these projects on your entry-level receptionist resume can showcase your skills such as teamwork, time management, communication, and also personal traits.
It’s a great idea to showcase your motivation and passion through a receptionist cover letter, especially if you have no experience in the field.
It is also a great way to prove your dedication; for example, sneak in specific information you found about this particular clinic and why you have your eyes set on them in a medical receptionist cover letter.
Medical Receptionist with 6 Years of Experience
Skilled in office administrative functions, medical record management, and customer service. Achieved a customer satisfaction score of over 90% for 3 consecutive years. Dedicated to building a trustworthy brand image and bringing the best service to customers.
HBB Medical Care, Texas
Jan 2018 - Nov 2021
Panda Salon, Texas
Mar 2015 - Nov 2018
Bachelor in Psychology
University of Texas
2009 - 2013
CakeResume provides the right receptionist resume templates & formats to showcase your skills and experiences. Sign up to create and download your resume for a receptionist job Now for free!
--- Originally written by Ashley Lee ---