Resti Nurmala

Content Analyst Ops

  Jakarta, Indonesia

   [email protected]

I have 3 years experience as a content operations in 2 start-up companies. With the skills I have, I have helped companies with the preparation of SOP Content Operations and also made improvements to the Handbook QC Analyst to help companies provide solutions in the work step for employees.

 


Work Experience

Content Analyst Ops (Quality Control)  •  PT. Shopee International Indonesia

Mei 2021 - Present (Contract)

1. Ensure that the products sold are in accordance with the provisions of the SOP
2. Analyze, and solve problems and issues related to the product or QC system
3. Working on projects related to the product screening project category, star seller project, virtual goods sku project, drug project, ebook project review, etc.

Social Commerce  •  PT. Jaya Ekspress Transindo (JX)

January 2021 - Mei 2021 (Contract)

1. Promoting JX logistics expedition services through Whatsapp and social media
2. Responsible for integrating the logistics delivery of each client in various regions
3. Create a weekly report

Skilled Workers (Asset Management)  •  Lembaga Kebijakan Pengadaan Barang/Jasa Pemerintah (LKPP)

November 2020 - Desember 2020 (Part-Time)

1. Renaming the basic certificate of government goods/services
2. Coordinating and reporting work results to the LKPP office


Content Ops  •  PT. Grab Indonesia (GrabFood)

Juni 2018 - Maret 2020 (Full-Time)

- Trainer Content Ops & MRO (Mar 2019 - Mar 2020)

1. Make training materials and training schedules for new hires or existing
2. Update SOP content ops, including data entry team, QC & upload team, photo team, promo team, and MRO team
3. Create regular quizzes every month, as well as conduct evaluations
4. Monitor employee performance progress, as well as create KPI scoring

- Quality Control & Uploader (Aug 2018 - Feb 2019)

1. Check the results of data entry work according to the soup
2. Check merchant data again to ensure its accuracy.
3. Tidy up the error data, then upload it to the system, then check again on the GrabFood application via mobile.

- Data Entry Content Ops (Jun 2018 - Jul 2018)  

1. Check the completeness of the data for GrabFood merchants who want to register 
2. Enter merchant data and the menu listed, then Escalate to the QC team for checking

Education

Mercu Buana University

Economics and Business,HR Management

GPA : 3.41 / 4.00

2014 - 2018

Skill

  • Coordinating   
  • Training               
  • Employee Performance
  • SmartSheet
  • Logistics
  • Zendesk Ticket
  • Listing QC
  • Sales Force
  • Microsoft Office (Excel,Word, PowerPoint,Visio)

Achievement

  • As The Best Agent Performance QC Analyst Content Ops, PT. Shopee International Indonesia (Q3 March 2022 Period)  
  • Promotion of Trainer Position, PT. Grab Indonesia (Start March 2019)
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