Taiwan Province, Taiwan
I'm Stanley, majored in International Tourism Management during university. From high school, I have many customer service experiences as I’ve worked in the retail industry as a salesman, W Hotel Taipei as a welcome ambassador and now, I'm KLOOK, as a customer review supervisor.
When I was working in the retail industry and hotel, I’ve learned how to interact with different customers from all over the world and I'm able to provide them a good experience as their expectation. To solve their problems independently. Also, I know how to cooperate/communicate with other departments. Through this experience, I have built up a solid foundation of my skill in customer service, teamwork, and problem-solving skills.
After joining KLOOK, which is one of the rising stars of a start-up company, I've learned a lot and upskill ed myself. Starting from customer support, my performance was one of the top 3 agents, I'm able to support the customers efficiently and solve the issue as the soonest. After 6 months, I applied to transfer to the "Review Team", which is mainly focused on customer's reviews and serious complaint cases. As much as complicated as the cases are, I managed to figure out the problems and provided the suggestion to higher management based on customer's feedback. I understand better that the customer service isn't just customer service, it contains different team's efforts to make it perfect.
The team was small compare with others back then, I worked with my team leader to design several SOP, policies, workflows, and build up the team from scratch. With several ups and downs, the whole experience gave me a whole new perspective as a leader, especially when you're working in a start-up company. Now, as a supervisor, I'm not only managing the team's daily operation, I also achieve many cross-department projects which improved the company's process. Learned how to analyze the data to provide a valid solution for current issues.
I’m an efficient person with a positive attitude to face new challenges, willing to learn and I’m good at adapting to the new environment. Wish my experience can get your attention and have a chance to contribute to your company.
Sincerely, Stanley Hsu
七月 2019 - Present
3. 資料分析，利用google data studio所提供資料進行公司營運退款分析，賠償分析等以利進一步改善服務流程
六月 2018 - 六月 2019
十月 2017 - 五月 2018
七月 2016 - 九月 2016
2014~2015 - Internship
2016 - Full time
2012 - 2016