Rica Chen
E-mail：[email protected]
Project/Event Planing Customer Service Teaching Skills
Hello, I am Rica.
An optimistic, positive, and cheerful girl.
With experience in both the hospitality industry and the education sector.
Looking forward to collaborating with you and moving beyond !
EXPERIENCE
07/2023 -
Employee Services Admin Micron / Taichung
- Course planning & Design
07/2020 - 06/2023
Teacher Burlinton English / Changhua
- Course planning & Design
- Elementary school academic tutoring
- Parent-teacher communication
09/2019 - 06/2020
Teacher Kaohming Education / Kaohsiung
- Mathematics course instructor
- English course instructor
07/2019 - 08/2019
Admin Trainee Cultural Affairs Bureau / Changhua
- Art and cultural event planning
07/2018 - 06/2019
Trainee Mandarin Orchard Singapore (Hilton Singapore Orchard) / Singapore
- Anticipated customer needs.
- Cross-department communication
- Department rotation in F&B and HK
Education
09/2016 - 06 /2020
B.B.A , Department of Hotel Management
National Kaohsiung University of Hospitality and Tourism , Kaohsiung , Taiwan
Certificates
- TOEIC score 640
- Managing Hospitality Human Resources (AHLA)
- Certified Guest Service Professional (CGSP)
- Comprehensive Fundamentals of Human Resource Management Certification(CHRMA)
Language
- Native in Mandarin
- Fluent in English
Teamwork
- Strong interpersonal skills
- Leader of Public Relationship Committee, Department of Hotel Management
- Cross-department coordination
Project/Event Planing
- Organized 5 events in summer/winter camp
- Hosted the preparation of the Reception Committee for APacCHRIE 2020
Customer Service
- Communication skills
- Active listening
- problem-solving skills
Teaching Skills
- International perspective
- Lead by example
- Escape Room - Personality Trait Exploration Course
TOOLS
Word Excel Powerpoint Outlook Google
