Richard Jiang
“Every cloud has a silver lining.” is my motto.
By delivering my professional product solution and selling skills, my clients are always willing to share their potential projects and discuss how to implement.
My key achievement and professional experience are summarized as below,
My key achievement and professional experience are summarized as below,
* 16+ years in professional product sale, market research and technical consultant service at industrial and enterprise cloud-based IoT solutions including industrial SaaS & PaaS, IoT devices, and networking infrastructure with networking management system (NMS).
* 13+ years in building global product sale, technical consultant and service support team at 3 companies in industrial and enterprise networking industry located in China, USA and Taiwan.
* 13+ years in managing global technical training program for channels, SI.
* 7 years agile software development, system and software QA testing plan and verification. * 10 roadshow and training programs annually for global industrial networking partners during 2014~2017
* AWS Cloud Practitioner Essentials training
* Google: Fundamentals of Digital Marketing certification
* PMP training; TL9000& ISO9001 training
* Implemented Taiwan 1st 10Gb Ethernet testing lab in ITRI in 2000
* Top 1 customer survey from training of UTM and Wireless LAN in ZyCamp 2011 & 2012
* ZyXEL internal certified corporate trainer
In our life, sometimes down is up and up is down. Positive mind will lead us toward to successful directionlead of customer service, solution sales, pre-sales, project management
技能
* Cloud-based networking & IoT solution consultant
* Building professional technical service team
* Designing network infra. system testing plans and reports in Cloud-based, Ethernet, UTM, Storage, IPAV and Set-top box * Computer & network lab design, setup, administration and troubleshooting
* Agile software development programming in Restful API, HTML, PHP, PHPUnit, C++, SQL, MySQL, MongoDB, Tcl\Tk
* Network testing Tools: IXIA, Spirent SmartBits, Sniffer, Ether real, Fluke cabling tester
工作經歷
Director, Global Service Support, Qbic Co. Ltd., New Taipei City, Taiwan
Jan 2018 ~ Jul 2020
• Strategies on product sale activities, market trend research and lead account training program at IoT, Smart Space & scheduling, Digital Signage and KIOSK
• Review for RFI/RFP and propose PoC
• Team up new service-oriented support team including service flow, RMA, training system in Taiwan and USA office
• Avg. 99.8% satisfaction feedback by 500+ accounts at Zendesk
Sr. Manager, Solution & Application Engineering, Advantech Co. Ltd. Taipei, Taiwan
Apr 2014 ~ Oct 2017
Achievement: Build customer-centric global support team with highly positive feedback
• Pre-sale & Solution selling for IIoT cloud solution, WISE-PaaS and sensor network at Manufacturing/Power Plane/ Steel/ Water Monitoring etc.
• Built up new technical solution team at industrial Ethernet switch, WiFi, Cellular router and serial to Ethernet solution
• Design support service monitoring index to ensure the quality and efficiency at handling customers’ issues
• Implement global training program and roadshow training
• Design integrated Proof-of-Concept solution demo box
• Generate advanced troubleshooting skills and knowledge base for each product line
Manager, Industrial Wireless, NEXCOM Int'l Corp Ltd, New Taipei City, Taiwan
Sep 2012 ~ Apr 2014
Achievement: Team up team including WiFi selling and support strategy, beta sites, SQA testing, product line testing plan & technical training,
• Team up industrial wireless & security solution department
• Manage pre-sale strategy and projects
• Manage Industrial Wi-Fi Solution projects including kick-off, negotiation, evaluation, proposal, site survey and implementation
• Initialize Wi-Fi functional & solution verification Lab
• Plan and execute global product & technical training program
Technical Manager, Honding Technology Corp, Taipei, Taiwan,
Jan 2012 ~ Sep 2012
* Search engine optimization SEO engineering for client's websites
* SEO Project management
* Pre-sale activities
Team leader, Customer and Service Organization, ZyXEL Comm. Corp, Hsinchu, Taiwan, Sep 2007 ~ Oct 2011
• Lead a technical service center with 20 members for global projects & key accounts.
• Pre-sale at enterprise solution including UTM, Firewall, 3G/4G router, Ethernet switch, WiFi controller, AP, NAS
• Service quality control & improvement
• Global Project management ＆ Training Program
• ZyCamp Global Technical Training lecturer
-- Top 1 customer review in Enterprise Wireless solution training in 2011 ZyCamp
-- Top 1 customer review in UTM solution training in 2010 ZyCamp
• ZyXEL Internal Training Lecturer
Webmaster, Partners & Community of Bowling Green State University, Ohio, USA,
Jan 2006 ~ Dec 2006
Administrated, designed website and database, managed network and provided troubleshooting
Professional skills includes programming in HTML, PHP, PEAR, Javascripts, managing and tuning performance of Linux server, Redhat Enterprise, configuring and monitoring security for the secured website and network.
System Testing Engineer, ITRI (Industrial Technology Research Institute), Hsinchu county, Taiwan,Sep 2000 ~ Aug 2004
Achievement: Built the first 10Gb Ethernet testing lab in Taiwan
• Designed, configured and implemented network system testing plan and verified network protocols.
• Testing Lab Management
Professional skills include configuring IXIA 1600, Spirent SmartBits,
Agilent, Sniffer Pro, programming in Tcl/Tk, designing industrial standard testing plan
Key projects: Taiwan First 10Gb Ethernet Testing Lab
Metro Ether Network System (MENS); Layer 4 Network Load Balancing System (L4NLB);
Layer 2 Intelligent Switch (L2SW); WAN (Frame relay) Interface
證照與訓練
- AWS Cloud Practitioner Essentials Training by AWS training
- Google: Fundamentals of Digital Marketing certification
- AWS Cloud Practitioner Essential Training The Big Game in the Era of FinTech 4.0: the new challenge of new financial technology- Management, Audit, Fraud and Forensic @National Taiwan University (FinTech 4.0時代之大博弈, 新金融科技之挑戰─治理、審計、詐欺、鑑識班, 台灣大學 NTU, 9, 2020)
- How to write a contract? (合約如何擬定？) 商務契約審閱與修訂技巧實戰班, (天地人學堂, 2020.8)
- All-dimension Host training program in 2017 (全方位主持人訓練班, 中華工商研究院, 2017)
- TL9000 & ISO9001:2208, 易騰企管, 2011.6 Exploring Team Vitamin A,B,C in 2011 (探索團隊維他命A, B, C, 標竿學院, 2011)
- ZyXEL ZyCamp Global Partner Technical Trainer (ZyCamp 種子教練,). 2011
- PMP training by 展頡顧問, 2009.12 One-minute speech in elevator (一分鐘電梯演講), 全元科技顧問, 2009.5
- Software Information Training program --VC++ programming in 2000 (資訊軟體人才培訓計畫—VC++ programming, 2000)
- IBM E-commerce System and Management (IBM Websphere) certification, 1999
- Fluke cabling system certification, Cisco Certificated Network Associate (CCNA) training program
- Microsoft Certified System Engineer (MCSE) training program
