A Software Product Manager with 5 years' experience in I.T. software for 11 system embedded/selected software features, I possess domain knowledge in storage systems, cloud service, and A.I. applications in SCRUM methodology with both PMP and PSPO certifications. Finished the International MBA for tech product management, I am looking to further grow my career for the latest technological solutions and positive impact.
Email: [email protected]
Phone: (+886) 906297608
Apr 2015 - Jul 2019
Responsibility: Cooperated with 5 internal and external RD teams across Taiwan and India in a Hybrid Development environment. Owned the product lifecycle from features definition to customer support in the core Linux embedded storage management software and IoT monitoring system for millions of professional I.T.
Data Analysis: Managed the Helpdesk App's development to directly collect user support ticket info from the system. Analyzed 81,000 systems' help logs with Splunk and present results to the executive board & reduce support tickets. Increased customer support satisfaction for 1 star from 3/5 to 4/5.
Customer-Obsession: Increased company sales by 13% in a quarter by redesigned the Snapshot feature for entry-level models & users. Defined over 100 pages of UI spec to earn positive feedback.
Action-Focusing: Secured 200 storage unit deployment deal in Italy by resolved a conflict between Support and R&D. Completed the challenge by being the contact window for the customer directly.
Communication Skills: Joined 3 large product launch sessions, published 2 technological white papers, and recorded 15 YouTube live-streaming for product introductions.
Technology Management: Released new features such as SSD Profiling Tool to measure the 10 times storage performance increases and Cloud Storage Gateway VJBOD Cloud based on the product roadmap.
Jun 2014 - Jan 2015
Finished the MA training in China CNSBG on the server product line.
Reduced annual silicon waste by 230K USD through analyzed and changed the size of the steel mesh.
Jun 2012 - Jul 2012