Risky Aryana
CUSTOMER SERVICE REPRESENTATIVE
about Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Work Experience
CUSTOMER SERVICE REPRESENTATIVE • Pt. Ciptra Kreasi Woods Indutri
• Handling claims and inquiries via inbound calls and emails from US Customers
• Handling backup tickets from Marketplaces
• Make after sales calls to customer to increase positive reviews.
• Make weekly reports of all the claims to the Marketing, Productions and CEO.
January 2022 - Present
CUSTOMER SERVICE SUPPORT • PT Infomedia Nusantara / Telkomsel Call Center
• Handle backend tickets from Call Center agents and provide First Call Resolution.
• Escalate unresolved cases to related divisions (IT, Network, HQ)
• Provide call backs to make sure that the issues have been resolved
May 2018 - November 2021
CUSTOMER SERVICE REPRESENTATIVE • Telkomsel CALL CENTRE/INFOMEDIA
. Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer
. Utilized CRM software to resolve the complaints of customers
. Assisted customers to ensure a positive experience
January 2007 - December 2018
Education
1999 - 2003
PADJADJARAN UNIVERSITY
English Education
Skills
- Word
- PowerPoint
- Competent
- Communication
- Ms. Excel
- Team Player
- Negotiation skills
- Effective Communication Skills
- Empathetic
- Fast Learner
Languages
- English — Professional
