Since college, Kiky able to work with people from different cultural environments, so it's really good for her to work with cultural diversity in the workplace. In addition, she also experienced in response and handling customer enquiries or complaints in order to resolves customer needs. Kiky is full of self-initiativeness, eager to learn, problem solver and being responsive become a fundamental to be able to provide the best service to the customers and to build long relationship with internal & external customers.
in/rizkyamalia09 @rizkyamalia_ Rizky Amalia
Work Experience
Co Founder, General Service, & Operations.
• Jakarta International Customer Service Institute (JICSI)
April 2019 - Nov 2022
- Identify the problem from the customer and translate into opportunities
- Manage and maintain relationships with existing customer and business partner
- Identify and map business strengths and customer needs
- Assist Customers with phone and email inquiries about order status, payments, refunds, and site operation
- Provide information about the company's products and services.
- Handling customer complaints to effectively resolve the issue.
- Use common Customer feedback to identify opportunities to continuously improve the Customer Experience
- Work creatively and use various methods of problem-solving; the ability to anticipate and resolve problems.
- Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
- Maintain general files such as company profile, legal files, vendor files, and other documents related to the company's operations.
- Book an event room, hotel, and transportation ticket to support the needs of the events.
- Prepare documents, presentations, memos, and resumes.
- Coordinate and manage appointments, meetings, and conference rooms / sites.
- Collect the database of customers (name, job, company, email, contacts)
- Prepare a proposal and offer it to potential customers
- Create an invoice for the customer.
- Coordinate the ongoing training program for all participants and vendors.
- Performing other relevant duties when needed.
Social Researcher for Family Science • Freelancer
March 2019 - April 2019
• Collect data of 300 respondents
• Approach with various respondents in evicted area
• Interview 15-20 respondents per day (teenager & mother)
Thematic Teacher • Indonesia Heritage Foundation
December 2018 - March 2019
• Approach to 25 students in a class
• Introduce the concept of buying and selling and guide students to spend money wisely in traditional & modern markets
• Handle year project for little entrepreneurs with the theme "fruit & vegetable", which involves students, teachers, and parents transacting in the school market
Assistant Lecturer of Community Development "Akademi Keluarga Hebat Indonesia • Department Family and Consumer Science IPB & BKKBN
September 2018 - December 2018
• Coordinate the implementation of training between the lecturers and the village's government
• Prepare training materials such as presentation slides, print out modules, souvenir, pre & post tests, and other operational equipments
• Desain learning modules was published for BKKBN for Akademi Keluarga Hebat Indonesia 2018
Training & Certification
Achievement
Bogor Agricultural University
Mahasiswa Berprestasi FEMA (2017)
Six University Initiative Japan Indonesia (Kagawa Univ)
Delegation Student from IPB to Kagawa University Japan (2017)
Fakultas Ekologi Manusia IPB University
Top 10 The Best Essays on Educational Innovation (2017)
Organization Experience
Education
Bogor Agricultural University (IPB University)
Family and Consumer Science (3.61/4.00)
2014 - 2018
Skills
- Willingness To Learn
- Work With People
- Social Media Content Creation
- Microsoft Office (Word, Excel, Presentation, & Publisher)
- Project Planning & Program Coordination
- Training & Development
- Presentation Skill
- Problem Solving
- Vendor Coordination
- Positive Attitude
- Interpersonal Skill
- Work Independently
- Google Workspace
- WordPress Website Management
- Communication Skill
- Active Listening Skill
- Inbound & Outbound Calling Skill
- Modul Training Development
Languages
- Indonesian — Native or Bilingual
- English — Intermediate
Recommendations
Samara Yarasevika
Digital Marketing Specialist
I have known Kiky since 2015 as a senior at IPB University, when she was pursuing a bachelor's degree in family and consumer science. Interacting with her in various campus activities until now, where I consult about customer service makes me conclude that she really applies the concept of customer service mindset, by always being responsive as well as building loyalty in the long term to everyone.
I witnessed some of her achievements, one of which was when she awarded a scholarship to Japan in 2017, which is a reflection of her strengths in terms of strategic skills, eager to learn, and adaptive to dynamic changes. These skills will make Rizky a great asset to any organization or company.
Fannisa Septariana
Research Assistant in IPB University
As a college friend of Kiky. I have always eagerly working as a team with her, as I am aware of her good working attitude, initiativeness, creativity, analytical and problem solving skills. She also inspires me in different aspects of my life, especially in maintaining good relationships and constantly developing interpersonal and professional skills. I recommend her for management role as I believe her resiliency, adaptiveness, and leadership would make her qualified for the role.
