Ruben

Student

  Bristol, UK

Enthusiastic, organised and driven individual with a strong desire to
expand my knowledge and skillset through education and new extra-
curricular opportunities.
I am a second year student from Bournemouth studying Criminology
and Sociology at The University Of The West of England (UWE) in
Bristol. My desire to question and find answers to the rules and
norms of modern society means this course is a great fit, and i am
hoping to accompany this with a work placement that suits my career
aspirations.

 

Work Experience

Research Assistant  •  Bristol Black Seeds

January 2021 - Present

I am currently volunteering for an organisation called Bristol Black Seeds. In this role I am responsible for developing a report on BAME owned/led ethical businesses within Bristol to raise their profile and create better links within the sustainability sector. Hopefully this will lead to more opportunities for innovation, and help the sustainability sector be more reflective of Bristol’s communities.

Research Assistant  •  Bristol Reconnect 

December 2020 - Present

Reconnect is a consultancy that provides advice, training and supervision, and conducts research in the domestic violence sector. In my role I am focused on assessing the client engagement skills of staff. An example of some responsibilities I have include creating an interactive survey that involves video vignettes of actors playing clients, followed by questions that staff answer about how they would respond to this client. This is conducted through a program called Lime survey and is an increasingly useful skill in the Covid-19 'era' and its subsequent shift towards online-based employment and communication.

Customer Service Assistant  •  Southern Co-op

June 2020 - Present

My role as a Customer Service Assistant at Southern Co-op involves :
- Dealing with any customer queries
- Replenishing Stock
- Maintaining a clean and hygienic workplace
- Serving customers with our products
- Assisting with postal deliveries via Hermes
- Implementing Covid-19 safety measures to ensure the wellbeing of all customers and members of staff
- Dealing with dissatisfied and potentially angry customers to pacify a situation and come to a resolution

Customer Service Assistant  •  Ascona Group

January 2019 - February 2020

Much similar to my current role at the Southern Co-op i was a Customer
Service Assistant and so had many similar responsibilities such as :
- Dealing with any customer queries
- Replenishing Stock
- Maintain a clean and hygienic workplace
- Serve customers our products
I also was expected to cook many of the hot and cold food we would sell such as cakes, bakes and sweet treats.
The store was also situated on a petrol station and so included the following :
- Ensuring safety of customers in a high-risk flammable environment
- Maintenance of fuel pumps
- Buying and selling of high risk products such as gas cylinders and petrol

Customer Service Assistant  •  Bournemouth Boating Services Ltd

April 2018 - October 2019

In this seasonal summer job i had a number of responsibilities that include setting up rental motorboats so that they are up and running for the customers and driving a ferry that carried up to nearly 50 people up and down the River Avon. I was also responsible for distributing equipment for the many facilities on site including for example the golf course. I was also expected to: be on call to rescue customers who had got lost along the river, sell tickets in one of the many ticket booths, and help out in the on-site café when they needed assistance.
In this role enthusiasm, confidence and quick decision-making were all imperative.

Education

2019 - 2023

University of the West of England

Bachelor's degree Criminology and Sociology

2017 - 2019

Bournemouth and Poole College

Bachelor of Technology-BTech Uniformed Public Services  Grade DDM

2011 - 2016

St Peters School

Gcse's include an A in Religious Education,  B in Maths, B in English Language and B in Geography 

Notable Skills & Experiences

— In my second year at Bournemouth & Poole College I was chosen to represent the institution at a conference focused on youth crime and mental health. Here I spoke about my personal experiences as a young person and my opinions on some of the issues surrounding the youth today

— I am set to attend a month-long program in June 2021 in Fiji. This project involves combatting stigma around mental health and providing support to the local people who do not have a great system in place

— During the Covid-19 pandemic I have volunteered for the Bournemouth Council and delivered medication to those most vulnerable who are shielding

— Level 2 certificate in First Aid 

— Level 2 certificate in Food & Hygiene 

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