Sr. Customer Service Representative @United Health Group
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2023 ~ 2024
Email and Customer Support Specialist
Within one month
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services. OctoberApril 2023 Taipei, Taiwan Lead Patient Access Representative West Oaks Hospital Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase. Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers. Ambitous thinking by implementing a
within my second month and consistently ranked as the top seller in the company. I've revolutionized the store's culture and atmosphere since joining in December 2023, fostering a dynamic and customer-centric environment. DecemberPresent Store Manager • ShowCase Oversee store operations, manage inventory, achieve sales targets, provide excellent customer service, train and supervise staff, control expenses & maintain visual merchandising. JulyDecember 2023 Supervisor • Family Residence & Essential Enterprise Provide supervision and guidance for residents during skills-building activities Develop and implement individual treatment plans for residents Assist with daily living activities, including preparing meals and assisting with personal
don’t stress Best Security Services • ussmmstore AprJan 2020 Our created and provided every account is verified and safe We provide services after payment in very short time a, Investment of our company is about and being ready to invest more and this upcoming investment will be dependent on your love for Ussmmstore. Education University or School Field of study AprJan 2020 University or School Field of study AprJan 2020 Skills Word C# Java Canva C/C++ Excel CCNA ERP C++ Git PHP vb6 IOS OOP C CSS SQL AWS Languages English — Professional
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
Implemented innovative market segmentation strategies that led to a 5% increase in customer acquisition . Demonstrated exemplary stakeholder management skills, fostering strong relationships and alignment toward common objectives. Led negotiations resulting in a 200% increase in partnership revenue . Provided visionary team leadership and mentorship, empowering team members to excel in their roles and contribute to overall success. Implemented leadership development programs resulting in a 50% increase in employee satisfaction and retention. Product Manager • ASUSTeK Computer Indonesia JulJun 2022 | Jakarta, Indonesia Key responsibilities & Achievements - #PLM #GTM #design thinking #channel expansion #data analysis
Business Development Project Management
Cross-Functional Project Management
Product Life Cycle Management
Unemployed
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Ready to interview
Full-time / Interested in working remotely
4-6 years
國立陽明交通大學(National Yang Ming Chiao Tung University)
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Bachelor of management , Management of Transportation and Logistics
and business issues◆ Increased productivity: Coordinated the new tool expansion of poly1 etch, increased the production capacity of the main product by 25-30% within a year. ◆ New product development: Cooperated with ST / PEI engineers on products in the experimental stage or converted into mass production. Including the CIS/HV/BCD products. ◆ Trained newcomers and served as SPC coordinator. Education Chung Yuan Christian University Master of Physics Job skill C/C++ Embedded system Matlab DOE FMEA Risk Analysis SPC Word, Excel, Powerpoint Language English — Intermediate Mandarin — Native language
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J.S Vaughn Logical, solution-focused IT professional with 25+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise. Flint, MI, USA Work Experience JanuarySeptember 2023 Federal Contractor/IT Support Specialist ECS-Federal ⦁ IT Support ⦁ Help desk Lead ⦁ SLA Reporting and Documentation ⦁ Inventory Management/Tracking ⦁ Internal Audit Reporting ⦁ Training/Mentorship ⦁ Active Directory Support ⦁ Share Point ⦁ Outlook Support
Communication
Microsoft Office
Word
Unemployed
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Ready to interview
Full-time / Remote Only
More than 15 years
Northwood University
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Computer Science
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