Raymond Ting I am devoted to raise peoples' quality of life and quality of community with Information Technology, thus I am interested any mobile converged device that is most close to people. •12+ years experience with software development • 8+ years experience in financial client development on iOS • 3+ years experience in financial client development on Silverlight • 7+ years experience in game server and client development use C++/C# • 6+ years experience as team leader Senior iOS App developer Taipei,TW [email protected]: Objective-C / Swift /
resulting in a 5% increase in trial application rates and a 4.5% increase in new product usage rates. ◆ Team mamagement Established a CS team from scratch, implementing performance evaluation mechanisms to ensure service quality and cost control through quantitative and qualitative methods. Customer Service Team Leader SepApr 2022 Reorganizing the customer service team to accommodate new large-scale B2B clients: ◆ Quantified customer complaints and associated manpower resource costs: Managed customer complaints from 7 resell partners/SI and 2 smart parking projects. ◆ Led the integration of multiple 2B customer service processes (SI
. Lead a 5-member team as the project manager, executing events for renowned brands like CHANEL, DIOR, and FERRAGAMO. 2. MAX&CO. Project: -Devise a social media strategy & seeding program to boost visibility on official Instagram account. -Cultivate long-term collaborations with 25 key opinion leaders (KOLs). 3. Marriott Hotels Project: -Execute Marriott Bonvoy membership program, increasing Line official account members byCoordinate resources to guide potential customers to experience six Marriott hotels in Taiwan and organized media visits to Marriott properties in Vietnam. 4. Freelance Copywriter: Provided high-quality copywriting services