軟體接案    2023 / May - Now

專案管理  Project Management

• AI自動客服機器人搭建： 架設了AI自動客服機器人。針對客戶行政人力不足的痛點，我將客戶現有的部落格、商品和常見問答輸入專案資料庫，達成85％以上的回覆正確度。 

• 營運流程自動化：針對客戶花費許多時間核對預約、付款等問題，我除了將介面整合至既有網站，也整合了機器人提供連結的功能，解決40%以上常見需求。成功取代傳統工讀客服人員，並大幅降低99%費用。 

• 系統導入規劃與數據追蹤：觀測使用者與AI機器人之訊息與網頁數據，調整介面，並藉此提供行銷之文案建議，提升社群互動。客戶滿意度高於既有聊天機器人系統。 

• LINE換班統整機器人搭建－交通運輸業：透過ChatGPT結合LINE，成功架設了LINE換班統整機器人，解決客戶群組中訊息量過多、雜亂以及需要在短時間內處理的痛點。 

長頸鹿美語頭份建國分校    2021 / May - 2022 / Dec

營運經理  Operation Manager

• 創新教學方法，持續維持高付費率：主導疫情後線上融合線下的新常態教學方法，通過大幅改變教學模式（包括遊戲化、碎片化、即時評估與數據化），成功導入線上搶答（Kahoot）、教室獎勵與氛圍經營（Classcraft） 提高效率並降低行政工作時間

• 自行開發補習班管理系統，並成功連結Google Classroom以自動化處理教務與帳務。不僅降低了行政工作時間，還確立了線上教學模式，完成了傳統教材的數位化，實踐了遊戲化教學原則並建立了有效的評估成效方法。 

• 保持高客戶忠誠度：在疫情期間，成功說服既有學生家長持續付費，實現了疫情停止實體課程期間75%的留存率。這突顯了我的卓越的客戶關係管理和說服能力。 

• 卓越的團隊管理與溝通：管理5人的團隊，並開發AI與LINE官方帳號結專案，與100位學生家長保持有效的溝通。

瑞兔股份有限公司    2019 / Jun - 2020 / Mar

專案管理 Porject Management

行動支付整合服務，提供企業多元的金流解決方案，整合金流、資訊、商品銷售、系統串接一系列的資訊 

• 專案開發：與客戶講解技術、可行性評估、功能規劃，並在需求上達成共識。與客戶、使用者確立使用模式。提升原本業務開發效率40%。 

• 產品原型製作：快速開發與規格撰寫，並交付客戶以討論修改。完成初期開發工作，定義明確的規格，測試驗收，管控進度。優化原有開發時間30%。 

• 協助客戶導入方案：主導設計並實施了具體的餐飲客戶引導方案，成功提高了線下客戶轉換線上的比率，提升高達30%的增長。 

• 優化客戶數據分析和管理：積極協助客戶進行數據分析，並提供了實質性的優化與行銷建議，同時管理客戶期望以確保卓越的結果。

冠軍建材   2017 / May - 2019 / Feb

國外業務 Sales

• 負責客戶關係管理和業務開拓，在觀察不同等級市場變化的基礎上，提出因應不同設計和銷售通路的建議，協助客戶成功。 

• 數位化工具導入－BCI Asia 國外工程訊息平台，取得更精準的開發名單。 

• 曾透過協調不同部門，成功銷售出30%次級庫存品予東歐客戶。

Software Freelancing 2023 / May - Now

Project Management

• AI Automated Customer Service Bot Development: I set up an AI automated customer service bot to address the client's issue of insufficient administrative personnel. I integrated the client's existing blog, products, and frequently asked questions into the project database, achieving an accuracy rate of over 85% in responses. 
• Operational Process Automation: To tackle the client's time-consuming task of verifying reservations, payments, and other common queries, I not only integrated the interface into their existing website but also incorporated a feature allowing the bot to provide links, resolving more than 40% of common requests. This successful implementation replaced traditional part-time customer service staff and significantly reduced costs by 99%. 
• System Implementation Planning and Data Tracking: I monitored user interactions with the AI bot and website data, adjusted the interface, and provided marketing copy suggestions to enhance social engagement. The customer satisfaction rate surpassed that of the existing chatbot system. 
• LINE Shift Integration Bot Development - Transportation Industry: By combining ChatGPT with LINE, I successfully built a LINE shift integration bot to address the client's challenges of managing excessive, cluttered messages within group chats and the need for rapid handling.

Giraffe English School 2021 / May - 2022 / Dec

Operation Manager

• Innovative teaching methods for high enrollment: Introduced effective teaching strategies by blending online and offline learning, including gamification, microlearning, real-time assessment, and data integration. Implemented online quizzes with Kahoot, classroom rewards, and atmosphere management using Classcraft, boosting efficiency and reducing admin tasks. 
• Developed an in-house Enrichment Center Management System: Integrated with Google Classroom for streamlined educational and financial processes, reducing administrative workload. Achieved digitalization of traditional teaching materials and successful implementation of gamified teaching with robust outcome evaluation. 
• Sustained high customer loyalty: During the pandemic, persuaded parents of existing students to maintain payments, resulting in a 75% retention rate during the suspension of physical classes. Demonstrated excellent customer relationship management and persuasion skills. 
• Outstanding team management and communication: Led a team of five, managing projects that integrated AI with LINE official accounts, and maintained effective communication with over 100 students' parents.

Rushbit Ltd.   2019 / Jun - 2020 / Mar

Porject Management

Mobile Payment Integration Services, Providing Diverse Financial Solutions for Businesses 

• Project Development: Explained technical details to clients, assessed feasibility, and planned project functionalities to reach a consensus on requirements. Collaborated with clients and users to establish usage patterns, improving the efficiency of business development by 40%. 
• Product Prototype Creation: Rapidly developed and wrote specifications, delivering them to clients for discussion and modification. Completed initial development work, defined clear specifications, conducted testing and acceptance, and managed progress. Optimized existing development time by 30%. 
• Assisted Clients in Solution Implementation: Led the design and implementation of specific guidance solutions for restaurant clients, significantly increasing the conversion rate of offline customers to online by up to 30%. 
• Enhanced Client Data Analysis and Management: Actively aided clients in data analysis and provided substantial optimization and marketing recommendations. Managed client expectations to ensure excellent results.

Champion Building Materials Ltd.   2017 / May - 2019 / Feb

Sales

• Responsible for customer relationship management and business development, I proposed suggestions for adapting to different designs and sales channels based on market variations at various levels to assist clients in achieving success. 
• Implemented digital tools - utilized the BCI Asia platform for foreign engineering information, acquiring more precise development listings. 
• Coordinated among different departments, successfully selling 30% of secondary inventory to Eastern European customers.