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4 à 6 ans
6 à 10 ans
10 à 15 ans
Plus de 15 ans
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Dans 2 mois
a collaborative and high-performing work environment. Ensure effective communication and coordination across project teams and stakeholders. Track project progress and performance, providing regular updates to stakeholders. Identify and resolve conflicts or bottlenecks to keep projects on track. Currently working on multiple projects, including Entuity to ServiceNow integration scoping various capabilities of Discovery, Monitoring, and TSNA, NGSD to ServiceNow Data migration, Data Modeling (CMDB), Workforce Management related IWD to Auto Work Allocation (AWA) migration. Leading a team of Business Analysts to achieve project targets and complete projects within dedicated timelines. Team Lead • HCL Technologies
Employé
・
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
6 à 10 ans
Axelos
・
Information Technology
Senior Business Analyst
Plus d'1 an
Sangeet Ghosh ITIL V3 Certified Professional with high Experience in all facets of Software Design, Deployment, Support and Project Execution. Proficient in conducting system testing techniques in all phases of software development with ability to lead groups to address complex technical issues. Acquired extensive experience & expertise in executing full life-cycle development projects; ramped up projects within time, budget & quality parameters, as per the best practice guidelines. Senior Business Analyst Hyderabad, IN [email protected]
Prêt à l'interview
Temps plein / Intéressé par le travail à distance
10 à 15 ans
DAV PG college
・
Commerce
Consultant ll @EY2023 ~ Présent
・
Consultant
Dans 2 mois
Harshit Jamwal 5+ years of Service-now Developer experience in Service-now framework and Agile software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL framework and SDLC. Work Experience Consultant ll • Ernst & Young LLP Project 1: Anheuser-Busch InBev J ulyJan 2024 Description: Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on
Employé
・
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Birla Institute of Technology and Science, Pilani
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Computer Science
Senior Analysist @Dell Technologies Inc.2018 ~ Présent
・
Product Manager
Dans 1 mois
Employé
・
Ouvert à de nouvelles opportunités
Temps plein / Intéressé par le travail à distance
4 à 6 ans
University or Warwick
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Service Management and DesignInfra Dev Specialist @Cognizant Technology Solutions2023 ~ Présent
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ServiceNow ITOM Admin
Dans 3 mois
Employé
Temps plein / Intéressé par le travail à distance
6 à 10 ans
IILM Academy of Higher Learning
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Master of Business Administration
IT Analyst I Service Integration & Management @Tata Consultancy Services2014 ~ Présent
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IT Analyst I Service Integration & Management
Dans 2 mois
/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project Management Tata Consultancy Services - MayPresent Working As a IT Service Manager in SIAM (Service integration & Management). Monitoring of IT systems and infrastructure
Employé
Temps plein / Intéressé par le travail à distance
10 à 15 ans
Sikkim Manipal University
・
M.B.A FinanceAssistant Vice President @Barclays Bank2023 ~ Présent
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Application Engineer
Dans 2 mois
Employé
Temps plein / Intéressé par le travail à distance
6 à 10 ans
University of Pune
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Digital Marketing 
Senior Back-end Developer @PT. Infosys Solusi Terpadu2024 ~ Présent
・
SOFTWARE ENGINEER
Dans 1 mois
M.Adin Sabarudin SOFTWARE ENGINEER South Tangerang City, Banten, Indonesia Software Engineer that have expertise to provides application development, operations, and maintenance services especially on Java and PHP Program Language, also having knowledge and experience in Microservices Architecture, WebServices like REST or SOAP, and Cloud Computing Platform like ServiceNow. 📧 [email protected] 📱Work Experiences Senior Back-end Developer PT. Infosys Solusi Terpadu • JanuariPresent Support development on BTN Sharia for back-end parts using Java Spring Boot, PostgreSQL, ActiveMQ, Redis, Kubernetes. Java Developer Ogya Tekno Nusantara • JuliDesember 2023 Maintenance and developing
Employé
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Budi Luhur University
・
Bachelor Degree
Past
Cyber Security Analyst | SOC Analyst @Wipro Technologies2019 ~ 2023
・
Cyber Security Engineer
Dans 6 mois
. Good understanding on phase of attack and type of attack:- Brute force attack, DoS attack, DDoS attack, XSS, SQL injection, Phishing attack. Tools Exposer SIEM Solutions: Endpoint Security and EDR: • Splunk • Sentinel one • Fire Helix • Crowd strike EDR • Securonix • Microsoft Defender for Endpoints WAF Technologies: ITSM Tools: • Imperva • Service now • Cloudflare • Digital Hub Email Security: • Proofpoint Email Protection • TAP (Targeted Attack Protection) • TRAP (Threat Response Auto Pull) • Enterprise Firewall • Digital Risk & Compliance • Fire EYE ETP • PhishER Certifications ➢ Microsoft Azure AZ900 ➢ Splunk fundamentals and administration ➢ Certified Network Security Expert NSE1 & NSE2 Professional Experience Cyber Security Analyst
Sans Emploi
Temps plein / Intéressé par le travail à distance
4 à 6 ans
Birla Institute of Technology and Science, Pilani
・
Information Technology
Senior Back End Developer @Metropia, Inc.2022 ~ Présent
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後端工程師
Dans 1 mois
convenient. In this platform, I have developed several features below with TypeScript • Implemented the CSV parse package that will parse CSV files and transform them into SQL queries the write them to a remote database through JDBC on the JAVA side. • Deployed RESTful APIs to fetch data from ServiceNow. • Implemented node package to connection with java-JDBC through RESTful API and Redis. • Developed workflow feature through node-cluster and event. • Developed workflow feature on python-prefect and to manage flow though RESTful API on python FLASK and GraphQL. • Initializied and Developed multiple services, including
Employé
Temps plein / Uniquement Travail à distance
6 à 10 ans
National Taipei University of Technology
・
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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Plus d'1 an
Service Desk Senior Analyst
HCL Technologies Ltd
・
2020 ~ Présent
Professional Background
Statut Actuel
Employé
Progrès de la Recherche d'Emploi
Professions
System, Network Administrator, QA / Test Engineer, Technical Customer Service Engineer
Fields of Employment
Computer Networking, Internet, Information Services
Expérience Professionnelle
2 à 4 ans
Management
I've had experience in managing 5-10 people
Compétences
Langues
English
・
Professionnel
Tamil
・
Natif ou Bilingue
Hindi
・
Intermédiaire
Job search preferences
Position Désirée
Type d'emploi
Temps plein
Lieu Désiré
Chennai, Tamil Nadu, India
Travail à distance
Intéressé par le travail à distance
Freelance
Non.
Éducation
École
P.B Engineering College
Spécialisation
Aeronautical Engineering
Abinaya Pandian
Service Desk Senior Analyst Contact Number : 8248722493
Email ID : [email protected]
Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
Work Experience
Service Desk Analyst • HCL Technologies Ltd
- Quickly and conscientiously handled incoming communication to the Service Desk, including phone calls and e-mail
- Documented thoroughly all incidents in Service Now. Relate, link, and assigned incidents to the appropriate teams and escalated systemic issues when needed.
- Installed, modified, and repaired hospital software.
- Managed Sentillion Vergence configuration for doctors and nurses hospital wide.
- Trained and working as a Knowledge Management and quality senior analyst Developing key knowledge - centered support process, including integration with incident management and problem management processes
- Managed site content ensures pages are organized and professional.
- Provided workflow capabilities that support the organization's mission and goals. Identified interdependencies between teams and work closely with peers to introduce new knowledge content development.
- Conducted and evaluated customer feedback surveys. Prepared detail-oriented management reports. Delivered feedback to agents.
- Provided customer feedback and internal compliance feedback to management Held a 10 months record of second place most resolved incidents.
October 2020 - Present
Technical Analyst • Goomo Orbit Corporate & Leisure Travels
- Adherence to process and procedures to maintain quality and professional requirements.
- Fluent written / spoken English plus at least one of the following additional languages: Tamil, Hindi.
- Solid experience of supporting an end user environment is an advantage.
- Strong teamwork and communication / information sharing.
- ITIL awareness.
January 2020 - April 2020
Technical Analyst • IGT Solutions PVT LTD
- Provided technical support to callers by researching and answering communications questions; resolving problems; providing resources.
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding clients through corrective steps; escalating problems to the second level; tracking the status of problems and solutions.
- Established service by walking callers through new installations and configurations.
- Improved caller capabilities by providing additional documentation; recommending training courses.
- Maintained help desk database by entering caller statistics, inquiries, and responses.
- Improved help desk results by recommending changes in information and processing.
- Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
September 2018 - January 2020
Education
2014 - 2018
P.B Engineering College
Aeronautical Engineering
2012 - 2014
Kalashetra Matriculation Higher Secondary School
Computer Science
2000 - 2012
Daniel Matriculation Higher Secondary School
Computer Science
Skills
Languages
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent Organisational Skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Patience
- Enthusiasm for continual learning
- Excel
- English — Professional
- Tamil — Native or Bilingual
- Hindi — Intermediate
Abinaya Pandian
Service Desk Senior Analyst Contact Number : 8248722493
Email ID : [email protected]
Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
Work Experience
Service Desk Analyst • HCL Technologies Ltd
- Quickly and conscientiously handled incoming communication to the Service Desk, including phone calls and e-mail
- Documented thoroughly all incidents in Service Now. Relate, link, and assigned incidents to the appropriate teams and escalated systemic issues when needed.
- Installed, modified, and repaired hospital software.
- Managed Sentillion Vergence configuration for doctors and nurses hospital wide.
- Trained and working as a Knowledge Management and quality senior analyst Developing key knowledge - centered support process, including integration with incident management and problem management processes
- Managed site content ensures pages are organized and professional.
- Provided workflow capabilities that support the organization's mission and goals. Identified interdependencies between teams and work closely with peers to introduce new knowledge content development.
- Conducted and evaluated customer feedback surveys. Prepared detail-oriented management reports. Delivered feedback to agents.
- Provided customer feedback and internal compliance feedback to management Held a 10 months record of second place most resolved incidents.
October 2020 - Present
Technical Analyst • Goomo Orbit Corporate & Leisure Travels
- Adherence to process and procedures to maintain quality and professional requirements.
- Fluent written / spoken English plus at least one of the following additional languages: Tamil, Hindi.
- Solid experience of supporting an end user environment is an advantage.
- Strong teamwork and communication / information sharing.
- ITIL awareness.
January 2020 - April 2020
Technical Analyst • IGT Solutions PVT LTD
- Provided technical support to callers by researching and answering communications questions; resolving problems; providing resources.
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding clients through corrective steps; escalating problems to the second level; tracking the status of problems and solutions.
- Established service by walking callers through new installations and configurations.
- Improved caller capabilities by providing additional documentation; recommending training courses.
- Maintained help desk database by entering caller statistics, inquiries, and responses.
- Improved help desk results by recommending changes in information and processing.
- Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
September 2018 - January 2020
Education
2014 - 2018
P.B Engineering College
Aeronautical Engineering
2012 - 2014
Kalashetra Matriculation Higher Secondary School
Computer Science
2000 - 2012
Daniel Matriculation Higher Secondary School
Computer Science
Skills
Languages
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent Organisational Skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Patience
- Enthusiasm for continual learning
- Excel
- English — Professional
- Tamil — Native or Bilingual
- Hindi — Intermediate