Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
October 2020 - Present
January 2020 - April 2020
September 2018 - January 2020
2014 - 2018
2012 - 2014
2000 - 2012
Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
October 2020 - Present
January 2020 - April 2020
September 2018 - January 2020
2014 - 2018
2012 - 2014
2000 - 2012