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4-6 tahun
6-10 tahun
10-15 tahun
Lebih dari 15 tahun
Change Management Professional @BT2022 ~ Sekarang
・
Product/Project Manager
Dalam dua bulan
a collaborative and high-performing work environment. Ensure effective communication and coordination across project teams and stakeholders. Track project progress and performance, providing regular updates to stakeholders. Identify and resolve conflicts or bottlenecks to keep projects on track. Currently working on multiple projects, including Entuity to ServiceNow integration scoping various capabilities of Discovery, Monitoring, and TSNA, NGSD to ServiceNow Data migration, Data Modeling (CMDB), Workforce Management related IWD to Auto Work Allocation (AWA) migration. Leading a team of Business Analysts to achieve project targets and complete projects within dedicated timelines. Team Lead • HCL Technologies
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Axelos
・
Information Technology
Senior Business Analyst
Lebih dari satu tahun
Sangeet Ghosh ITIL V3 Certified Professional with high Experience in all facets of Software Design, Deployment, Support and Project Execution. Proficient in conducting system testing techniques in all phases of software development with ability to lead groups to address complex technical issues. Acquired extensive experience & expertise in executing full life-cycle development projects; ramped up projects within time, budget & quality parameters, as per the best practice guidelines. Senior Business Analyst Hyderabad, IN [email protected]
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
DAV PG college
・
Commerce
Consultant ll @EY2023 ~ Sekarang
・
Consultant
Dalam satu bulan
Harshit Jamwal 5+ years of Service-now Developer experience in Service-now framework and Agile software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL framework and SDLC. Work Experience Consultant ll • Ernst & Young LLP Project 1: Anheuser-Busch InBev J ulyJan 2024 Description: Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on
Sudah bekerja
・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Birla Institute of Technology and Science, Pilani
・
Computer Science
Senior Analysist @Dell Technologies Inc.2018 ~ Sekarang
・
Product Manager
Dalam satu bulan
Sudah bekerja
・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
University or Warwick
・
Service Management and DesignInfra Dev Specialist @Cognizant Technology Solutions2023 ~ Sekarang
・
ServiceNow ITOM Admin
Dalam tiga bulan
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
IILM Academy of Higher Learning
・
Master of Business Administration
IT Analyst I Service Integration & Management @Tata Consultancy Services2014 ~ Sekarang
・
IT Analyst I Service Integration & Management
Dalam satu bulan
/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project Management Tata Consultancy Services - MayPresent Working As a IT Service Manager in SIAM (Service integration & Management). Monitoring of IT systems and infrastructure
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Sikkim Manipal University
・
M.B.A FinanceAssistant Vice President @Barclays Bank2023 ~ Sekarang
・
Application Engineer
Dalam dua bulan
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
University of Pune
・
Digital Marketing 
Senior Back-end Developer @PT. Infosys Solusi Terpadu2024 ~ Sekarang
・
SOFTWARE ENGINEER
Dalam satu bulan
M.Adin Sabarudin SOFTWARE ENGINEER South Tangerang City, Banten, Indonesia Software Engineer that have expertise to provides application development, operations, and maintenance services especially on Java and PHP Program Language, also having knowledge and experience in Microservices Architecture, WebServices like REST or SOAP, and Cloud Computing Platform like ServiceNow. 📧 [email protected] 📱Work Experiences Senior Back-end Developer PT. Infosys Solusi Terpadu • JanuariPresent Support development on BTN Sharia for back-end parts using Java Spring Boot, PostgreSQL, ActiveMQ, Redis, Kubernetes. Java Developer Ogya Tekno Nusantara • JuliDesember 2023 Maintenance and developing
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Budi Luhur University
・
Bachelor Degree
Past
Cyber Security Analyst | SOC Analyst @Wipro Technologies2019 ~ 2023
・
Cyber Security Engineer
Dalam enam bulan
. Good understanding on phase of attack and type of attack:- Brute force attack, DoS attack, DDoS attack, XSS, SQL injection, Phishing attack. Tools Exposer SIEM Solutions: Endpoint Security and EDR: • Splunk • Sentinel one • Fire Helix • Crowd strike EDR • Securonix • Microsoft Defender for Endpoints WAF Technologies: ITSM Tools: • Imperva • Service now • Cloudflare • Digital Hub Email Security: • Proofpoint Email Protection • TAP (Targeted Attack Protection) • TRAP (Threat Response Auto Pull) • Enterprise Firewall • Digital Risk & Compliance • Fire EYE ETP • PhishER Certifications ➢ Microsoft Azure AZ900 ➢ Splunk fundamentals and administration ➢ Certified Network Security Expert NSE1 & NSE2 Professional Experience Cyber Security Analyst
Tidak bekerja
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Birla Institute of Technology and Science, Pilani
・
Information Technology
Past
Lead Test Engineer @SAWTEST2021 ~ 2023
・
Test Engineer/QA Analyst
Dalam enam bulan
Skills Certifications ISTQB Foundation Level Certification Oracle cloud Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied SAFe 4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations: The Netherlands ・United States
Tidak bekerja
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
JNTU
・
Bachelor of Technology in Electronics and Communication EngineeringPaket Perekrutan Paling Mudah dan Efektif, Pilihan Ratusan Perusahaan
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UI designer -UX
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Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Lebih dari satu tahun
Service Desk Senior Analyst
HCL Technologies Ltd
・
2020 ~ Sekarang
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
System, Network Administrator, QA / Test Engineer, Technical Customer Service Engineer
Bidang Pekerjaan
Jaringan Komputer, Internet, Layanan Informasi
Pengalaman Kerja
2-4 tahun
Management
Saya berpengalaman mengelola 5-10 orang
Keterampilan
Bahasa
English
・
Profesional
Tamil
・
Bahasa ibu atau Bilingual
Hindi
・
Menengah
Preferensi Pencarian Pekerjaan
Jabatan
Tipe Pekerjaan
Full-time
Lokasi
Chennai, Tamil Nadu, India
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
P.B Engineering College
Jurusan
Aeronautical Engineering
Abinaya Pandian
Service Desk Senior Analyst Contact Number : 8248722493
Email ID : [email protected]
Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
Work Experience
Service Desk Analyst • HCL Technologies Ltd
- Quickly and conscientiously handled incoming communication to the Service Desk, including phone calls and e-mail
- Documented thoroughly all incidents in Service Now. Relate, link, and assigned incidents to the appropriate teams and escalated systemic issues when needed.
- Installed, modified, and repaired hospital software.
- Managed Sentillion Vergence configuration for doctors and nurses hospital wide.
- Trained and working as a Knowledge Management and quality senior analyst Developing key knowledge - centered support process, including integration with incident management and problem management processes
- Managed site content ensures pages are organized and professional.
- Provided workflow capabilities that support the organization's mission and goals. Identified interdependencies between teams and work closely with peers to introduce new knowledge content development.
- Conducted and evaluated customer feedback surveys. Prepared detail-oriented management reports. Delivered feedback to agents.
- Provided customer feedback and internal compliance feedback to management Held a 10 months record of second place most resolved incidents.
October 2020 - Present
Technical Analyst • Goomo Orbit Corporate & Leisure Travels
- Adherence to process and procedures to maintain quality and professional requirements.
- Fluent written / spoken English plus at least one of the following additional languages: Tamil, Hindi.
- Solid experience of supporting an end user environment is an advantage.
- Strong teamwork and communication / information sharing.
- ITIL awareness.
January 2020 - April 2020
Technical Analyst • IGT Solutions PVT LTD
- Provided technical support to callers by researching and answering communications questions; resolving problems; providing resources.
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding clients through corrective steps; escalating problems to the second level; tracking the status of problems and solutions.
- Established service by walking callers through new installations and configurations.
- Improved caller capabilities by providing additional documentation; recommending training courses.
- Maintained help desk database by entering caller statistics, inquiries, and responses.
- Improved help desk results by recommending changes in information and processing.
- Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
September 2018 - January 2020
Education
2014 - 2018
P.B Engineering College
Aeronautical Engineering
2012 - 2014
Kalashetra Matriculation Higher Secondary School
Computer Science
2000 - 2012
Daniel Matriculation Higher Secondary School
Computer Science
Skills
Languages
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent Organisational Skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Patience
- Enthusiasm for continual learning
- Excel
- English — Professional
- Tamil — Native or Bilingual
- Hindi — Intermediate
Abinaya Pandian
Service Desk Senior Analyst Contact Number : 8248722493
Email ID : [email protected]
Enhance team performance and maximize customer satisfaction by strategically managing calls, emails and implementing process improvement. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Assist users in resolving IT related concerns such as but not limited to active directory troubleshooting, mobile phone and network troubleshooting, basic SAP applications troubleshooting, printer issues, etc.
Chennai, Tamil Nadu, India
Work Experience
Service Desk Analyst • HCL Technologies Ltd
- Quickly and conscientiously handled incoming communication to the Service Desk, including phone calls and e-mail
- Documented thoroughly all incidents in Service Now. Relate, link, and assigned incidents to the appropriate teams and escalated systemic issues when needed.
- Installed, modified, and repaired hospital software.
- Managed Sentillion Vergence configuration for doctors and nurses hospital wide.
- Trained and working as a Knowledge Management and quality senior analyst Developing key knowledge - centered support process, including integration with incident management and problem management processes
- Managed site content ensures pages are organized and professional.
- Provided workflow capabilities that support the organization's mission and goals. Identified interdependencies between teams and work closely with peers to introduce new knowledge content development.
- Conducted and evaluated customer feedback surveys. Prepared detail-oriented management reports. Delivered feedback to agents.
- Provided customer feedback and internal compliance feedback to management Held a 10 months record of second place most resolved incidents.
October 2020 - Present
Technical Analyst • Goomo Orbit Corporate & Leisure Travels
- Adherence to process and procedures to maintain quality and professional requirements.
- Fluent written / spoken English plus at least one of the following additional languages: Tamil, Hindi.
- Solid experience of supporting an end user environment is an advantage.
- Strong teamwork and communication / information sharing.
- ITIL awareness.
January 2020 - April 2020
Technical Analyst • IGT Solutions PVT LTD
- Provided technical support to callers by researching and answering communications questions; resolving problems; providing resources.
- Resolved issues by researching documentation; troubleshooting hardware, software, guiding clients through corrective steps; escalating problems to the second level; tracking the status of problems and solutions.
- Established service by walking callers through new installations and configurations.
- Improved caller capabilities by providing additional documentation; recommending training courses.
- Maintained help desk database by entering caller statistics, inquiries, and responses.
- Improved help desk results by recommending changes in information and processing.
- Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
September 2018 - January 2020
Education
2014 - 2018
P.B Engineering College
Aeronautical Engineering
2012 - 2014
Kalashetra Matriculation Higher Secondary School
Computer Science
2000 - 2012
Daniel Matriculation Higher Secondary School
Computer Science
Skills
Languages
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent Organisational Skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Patience
- Enthusiasm for continual learning
- Excel
- English — Professional
- Tamil — Native or Bilingual
- Hindi — Intermediate