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2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team. The initiative resulted in a 25% reduction in customer service work hours. ◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website. This led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By

satisfaction rate of 98% among the participants. [Employee relationship] ⚫ Executed the company's annual Health Check-up Program in collaboration with 11 institutions nationwide. Completed the health check-ups for the entire organization, achieving an average satisfaction rate exceeding 94%. ⚫ Went a step further by collaborating with one vendor to conduct 2 sessions of post-check-up employee health consultation. Effectively addressed the concerns and queries of employees regarding their health check-up reports, resulting in increased employee satisfaction. ⚫ Successfully managed the On-site Health Services project, collaborating with carefully chosen partner

Package Manager (SPM) to modularize the feature. - Designed dependency injection to implement various logic injections, enhancing flexibility and maintainability. 4. **Transferred App to Another Developer Account** - Collaborated with non-engineering teams to ensure comprehensive handling of every impact. - Researched and formulated the Apple sign-in impact, collaborating with backend engineers to develop effective solutions. - Anticipated potential issues and developed corresponding solutions. 5. **Developed New iOS Features** - Led feature discussions, providing multiple solutions and designing their structures for successful implementation. 6. **Repaired Legacy Bugs** - Repaired legacy bugs to enhance the user experience

Farhan Agung Maulana Website Developer | Laravel, Codeigniter, React, Next js I am Farhan Agung Maulana, an adept Full-Stack Developer with a passion for creating advanced web solutions. With a rich history of collaborating on impactful projects for industry leaders bring expertise in PHP and JavaScript, specializing in frameworks like Laravel, CodeIgniter, React JS, and Next JS. My commitment to delivering high-quality web systems is fueled by a deep understanding of project workflows and a relentless pursuit of excellence. Jakarta, [email protected] https://www.linkedin.com/in/

to continuously improve campaign performance. Creative Lead Schbang • AugustJune 2022 I leveraged my unique perspective as a strategic thinker, storyteller, and pop culture/social enthusiast to craft compelling narratives. As a wordsmith with a passion for consuming all types of content, I brought that same zeal to collaborating with teams to develop creative solutions and campaign strategies. I partnered with the business development team to propose data-driven, interactive ideas that won clients, and I stayed on top of industry trends to ensure our offerings were top-notch. Proactive ideation, client rap...

professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament

easy operation Segmenting and analyzing user data to maximize marketing benefits for valuable users and facilitate customer service personnel in managing VVIP customers, similar to CDP Using bots and APIs to collect Discord and Twitter data regularly to monitor user feedback and interaction behavior Dune Dashboard Establishing statistical standards to monitor newer or rapidly popular Dapp projects on EVM Regularly monitoring competitor behavior on the blockchain for specific features (ex. AA, Batch tx of Blocto (smart contract wallet)) Collaborating with BI to plan the entire product context and ideas, explore new markets as much as pos...