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Definition of Reputation Credits
ADE SHANKER
TRADE FINANCE
Hyderabad, Telangana, India
I HAVE TOTAL EIGHT MONTHS OF EXPERIENCE IN TRADE FINANCE OPERATION IN ICICI BANK LTD AS A DEPUTY MANAGER,
I DO HAVE 3.4 YEARS OF EXPERIENCE IN BPO AS CUSTOMER SERVICE REPRESENTATIVE.
Work Experience
Deputy Manager • ICICI BANK LIMITED
February 2020 - October 2020
• Developing global processes and tools in bank guarantee management.
• Handing Import collection bills(Scrutiny).
• Handing Inland collection bills(Scrutiny).
• Knowledge of Money Laundering procedures(Amlock tool).
• Knowledge of URC 522 and relevant ICC publications.
• Review of Trade processes and suggest and implement timely improvement.
• Developing any new solutions within trade finance.
• Internal and external error reporting.
• Correct use of systems and processing tools to produce accurate outputs thereby retaining the professional image of the Bank and high client service levels.
• Reduce processing bottlenecks with a strong focus on Turn Around Time.
• Successful and timely processing and control of all transactions within time frames set.
PROCESS ASSOCIATE • TATA CONSULTANCY SERVICES LIMITED
July 2018 - January 2020
• Worked for loan disbursement team
• Majorly handling the KYC verification per-disbursement.
• Handling the Inbound & Outbound (Semi voice) process.
• Providing Sales, Service, And Support.
• Handling the applications in STP and NSTP mode.
• Knowledge in the Salesforce tool.
• Handled many customers’ queries providing the best service.
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
LOAN OFFICER • HDFC SALES PVT LTD
December 2017 - May 2018
• Asset sales B2C as well as B2B.
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
• Maintaining monthly MIS.
• Handled many customers’ queries providing the best service.
• Knowledge in Home Loan, Loan against Property, Construction Loan, Plot Loan, Balance Transfer, Improvement & Extension Loan, Vendor Balance Transfer.
• I am capable of convincing the customers while generating business of Home Loans.
CUSTOMER CARE EXECUTIVE (DIGITAL BANKER) • INTELENET GLOBAL SERVICES PVT LTD
September 2016 - November 2017
• Asset sales B2C as well as B2B.
• Account opening (Savings & Current account pre-verification, post verification).
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
• Maintaining monthly MIS.
• Handled many customers’ queries providing the best service.
• I am capable of convincing the customers while generating the business for CASA.
Education
2011 - 2014
Osmania University
Bcom
2009 - 2011
BOARD OF INTERMEDIATE EDUCATION
C.E.C
1998 - 2009
BOARD OF SECONDARY EDUCATION
HIGH SCHOOL
Skills
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English
ADE SHANKER
TRADE FINANCE
Hyderabad, Telangana, India
I HAVE TOTAL EIGHT MONTHS OF EXPERIENCE IN TRADE FINANCE OPERATION IN ICICI BANK LTD AS A DEPUTY MANAGER,
I DO HAVE 3.4 YEARS OF EXPERIENCE IN BPO AS CUSTOMER SERVICE REPRESENTATIVE.
Work Experience
Deputy Manager • ICICI BANK LIMITED
February 2020 - October 2020
• Developing global processes and tools in bank guarantee management.
• Handing Import collection bills(Scrutiny).
• Handing Inland collection bills(Scrutiny).
• Knowledge of Money Laundering procedures(Amlock tool).
• Knowledge of URC 522 and relevant ICC publications.
• Review of Trade processes and suggest and implement timely improvement.
• Developing any new solutions within trade finance.
• Internal and external error reporting.
• Correct use of systems and processing tools to produce accurate outputs thereby retaining the professional image of the Bank and high client service levels.
• Reduce processing bottlenecks with a strong focus on Turn Around Time.
• Successful and timely processing and control of all transactions within time frames set.
PROCESS ASSOCIATE • TATA CONSULTANCY SERVICES LIMITED
July 2018 - January 2020
• Worked for loan disbursement team
• Majorly handling the KYC verification per-disbursement.
• Handling the Inbound & Outbound (Semi voice) process.
• Providing Sales, Service, And Support.
• Handling the applications in STP and NSTP mode.
• Knowledge in the Salesforce tool.
• Handled many customers’ queries providing the best service.
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
LOAN OFFICER • HDFC SALES PVT LTD
December 2017 - May 2018
• Asset sales B2C as well as B2B.
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
• Maintaining monthly MIS.
• Handled many customers’ queries providing the best service.
• Knowledge in Home Loan, Loan against Property, Construction Loan, Plot Loan, Balance Transfer, Improvement & Extension Loan, Vendor Balance Transfer.
• I am capable of convincing the customers while generating business of Home Loans.
CUSTOMER CARE EXECUTIVE (DIGITAL BANKER) • INTELENET GLOBAL SERVICES PVT LTD
September 2016 - November 2017
• Asset sales B2C as well as B2B.
• Account opening (Savings & Current account pre-verification, post verification).
• Providing timely and effective support to our customers as per service level agreements in a friendly and helpful manner.
• Maintaining monthly MIS.
• Handled many customers’ queries providing the best service.
• I am capable of convincing the customers while generating the business for CASA.
Education
2011 - 2014
Osmania University
Bcom
2009 - 2011
BOARD OF INTERMEDIATE EDUCATION
C.E.C
1998 - 2009
BOARD OF SECONDARY EDUCATION
HIGH SCHOOL
Skills
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English