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a collaborative and high-performing work environment. Ensure effective communication and coordination across project teams and stakeholders. Track project progress and performance, providing regular updates to stakeholders. Identify and resolve conflicts or bottlenecks to keep projects on track. Currently working on multiple projects, including Entuity to ServiceNow integration scoping various capabilities of Discovery, Monitoring, and TSNA, NGSD to ServiceNow Data migration, Data Modeling (CMDB), Workforce Management related IWD to Auto Work Allocation (AWA) migration. Leading a team of Business Analysts to achieve project targets and complete projects within dedicated timelines. Team Lead • HCL Technologies

Sangeet Ghosh ITIL V3 Certified Professional with high Experience in all facets of Software Design, Deployment, Support and Project Execution. Proficient in conducting system testing techniques in all phases of software development with ability to lead groups to address complex technical issues. Acquired extensive experience & expertise in executing full life-cycle development projects; ramped up projects within time, budget & quality parameters, as per the best practice guidelines. Senior Business Analyst Hyderabad, IN [email protected]

Harshit Jamwal 5+ years of Service-now Developer experience in Service-now framework and Agile software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL framework and SDLC. Work Experience Consultant ll • Ernst & Young LLP Project 1: Anheuser-Busch InBev J ulyJan 2024 Description: Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on

/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project Management Tata Consultancy Services - MayPresent Working As a IT Service Manager in SIAM (Service integration & Management). Monitoring of IT systems and infrastructure

M.Adin Sabarudin SOFTWARE ENGINEER South Tangerang City, Banten, Indonesia Software Engineer that have expertise to provides application development, operations, and maintenance services especially on Java and PHP Program Language, also having knowledge and experience in Microservices Architecture, WebServices like REST or SOAP, and Cloud Computing Platform like ServiceNow. 📧 [email protected] 📱Work Experiences Senior Back-end Developer PT. Infosys Solusi Terpadu • JanuariPresent Support development on BTN Sharia for back-end parts using Java Spring Boot, PostgreSQL, ActiveMQ, Redis, Kubernetes. Java Developer Ogya Tekno Nusantara • JuliDesember 2023 Maintenance and developing

. Good understanding on phase of attack and type of attack:- Brute force attack, DoS attack, DDoS attack, XSS, SQL injection, Phishing attack. Tools Exposer SIEM Solutions: Endpoint Security and EDR: • Splunk • Sentinel one • Fire Helix • Crowd strike EDR • Securonix • Microsoft Defender for Endpoints WAF Technologies: ITSM Tools: • Imperva • Service now • Cloudflare • Digital Hub Email Security: • Proofpoint Email Protection • TAP (Targeted Attack Protection) • TRAP (Threat Response Auto Pull) • Enterprise Firewall • Digital Risk & Compliance • Fire EYE ETP • PhishER Certifications ➢ Microsoft Azure AZ900 ➢ Splunk fundamentals and administration ➢ Certified Network Security Expert NSE1 & NSE2 Professional Experience Cyber Security Analyst

Skills Certifications ISTQB Foundation Level Certification Oracle cloud Infrastructure Foudations 2020 Associate Oracle Autonomous Database Cloud 2020 Specialist Certied SAFe 4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations: The Netherlands ・United States