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Definition of Reputation Credits
Summary
Energetic and reliable customer service representative who leverages superior communication and relationship building strengths to increase and retain long-term, loyal customers. Capable of working alone or with teams to accomplish on- time and accurate clerical tasks. Also, a motivated accountant familiar with accounting standards and procedures. Versatile executive assistant with excellent organizational skills and extensive knowledge of office policies and procedures as well as strong communication skills and strategic planning abilities.
Career Goals
My immediate goal is to secure a position at a company where I can continue to grow and improve myself both personally and professionally. I enjoy challenges and look forward to opportunities where I will be able to assume more responsibilities. Ultimately, I’d like to move into management with a focus on strategy and development and work my way into a long-term position where I can build a solid career.
Skills
• Exceptional Customer Service
• Dexterity • Problem Solving
• Results-Oriented
• Excellent Communication Skills • Administrative Assistance
• MS Office Proficiency
• Adaptive Team Player
• Organization and Efficiency • Event Planning • Social Media Savvy
Work Experience
Astute Business Consulting Limited | Accra, Ghana., Accounts and Administrative Officer, May 2020 ~ Present
• Perform reconciliations and ensure accuracy of accounting information in software.
• File all tax returns (monthly and annually) as well as pay SSNIT contributions.
• Supervises all office related tasks including but not limited to correspondence, file management, preparation of reports and other documents in professional layout.
•
Fiandad Ghana Limited | Accra, Ghana., Administrative Assistant / Front Desk Executive, December 2019 ~ February 2020
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software as well as payroll information.
• Directed all front desk operations with a focus on firm reputation, staff productivity, and operational efficiency.
• Oversaw calendar maintenance, appointment scheduling as well as provided travel coordination support for company executives .
GCB Bank Limited | Kumasi, Ghana., Customer Service Representative, September 2017 ~ August 2018
• Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations in a timely manner to guarantee a high level of customer service and delight.
• Examined cheques for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Received bulk cash for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
GCB Bank Limited | Kumasi, Ghana., Branch Support Staff - Intern, June 2016 ~ July 2016
• Advised customers on bank products, services and financial planning options.
• Modified, opened and closed customer accounts.
• Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.
Ghana Water Company Limited | Kumasi,Ghana., Accounts Clerk Assistant - Intern, June 2015 ~ August 2015
• Operated computers programmed with accounting software to record, store, and analyze information.
• Supported department staff by performing a wide range of clerical and administrative tasks.
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Education
Kwame Nkrumah University of Science and Technology, Bachelor of Science in Business Administration Accounting, 2017
Interests
• Photography
• Music
• Reading
Languages
Fluent in English and Twi and Beginner French.
References
Mr. James Nunoo
Branch Manager
GCB Bank Limited
Tech Junction Branch
Kumasi. +233244228645
Mrs. Alberta Betty Owusu
Operations Manager
GCB Bank Limited
KNUST Branch
Kumasi. +233244426046
Summary
Energetic and reliable customer service representative who leverages superior communication and relationship building strengths to increase and retain long-term, loyal customers. Capable of working alone or with teams to accomplish on- time and accurate clerical tasks. Also, a motivated accountant familiar with accounting standards and procedures. Versatile executive assistant with excellent organizational skills and extensive knowledge of office policies and procedures as well as strong communication skills and strategic planning abilities.
Career Goals
My immediate goal is to secure a position at a company where I can continue to grow and improve myself both personally and professionally. I enjoy challenges and look forward to opportunities where I will be able to assume more responsibilities. Ultimately, I’d like to move into management with a focus on strategy and development and work my way into a long-term position where I can build a solid career.
Skills
• Exceptional Customer Service
• Dexterity • Problem Solving
• Results-Oriented
• Excellent Communication Skills • Administrative Assistance
• MS Office Proficiency
• Adaptive Team Player
• Organization and Efficiency • Event Planning • Social Media Savvy
Work Experience
Astute Business Consulting Limited | Accra, Ghana., Accounts and Administrative Officer, May 2020 ~ Present
• Perform reconciliations and ensure accuracy of accounting information in software.
• File all tax returns (monthly and annually) as well as pay SSNIT contributions.
• Supervises all office related tasks including but not limited to correspondence, file management, preparation of reports and other documents in professional layout.
•
Fiandad Ghana Limited | Accra, Ghana., Administrative Assistant / Front Desk Executive, December 2019 ~ February 2020
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software as well as payroll information.
• Directed all front desk operations with a focus on firm reputation, staff productivity, and operational efficiency.
• Oversaw calendar maintenance, appointment scheduling as well as provided travel coordination support for company executives .
GCB Bank Limited | Kumasi, Ghana., Customer Service Representative, September 2017 ~ August 2018
• Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations in a timely manner to guarantee a high level of customer service and delight.
• Examined cheques for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Received bulk cash for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
GCB Bank Limited | Kumasi, Ghana., Branch Support Staff - Intern, June 2016 ~ July 2016
• Advised customers on bank products, services and financial planning options.
• Modified, opened and closed customer accounts.
• Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.
Ghana Water Company Limited | Kumasi,Ghana., Accounts Clerk Assistant - Intern, June 2015 ~ August 2015
• Operated computers programmed with accounting software to record, store, and analyze information.
• Supported department staff by performing a wide range of clerical and administrative tasks.
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Education
Kwame Nkrumah University of Science and Technology, Bachelor of Science in Business Administration Accounting, 2017
Interests
• Photography
• Music
• Reading
Languages
Fluent in English and Twi and Beginner French.
References
Mr. James Nunoo
Branch Manager
GCB Bank Limited
Tech Junction Branch
Kumasi. +233244228645
Mrs. Alberta Betty Owusu
Operations Manager
GCB Bank Limited
KNUST Branch
Kumasi. +233244426046