Manager Candidate

UNIQLO

Jul 2022 - Feb 2023
Tainan, Taiwan

Lead the store for stable daily operations 
-Provide the best service to customer and establish focusing on the customer service
-Manage people in the store to work efficiency including coaching and training staff by establishing the staff development plan
-Be responsible for sales target, profits and lost including manage inventory and control personnel cost in the store, and other related tasked

Flight Attendant

Cathay Pacific

Jan 2020 - Jan 2022
Hong Kong

Ensure all passengers are safe and comfortable during a flight
-Cabin safety and customer relationships management for up to 350 passengers per flight
-Provide exceptional in-flight experience including F&B serving and duty-free sales
-Apply first aid and medical care if required in an emergency

Ground Handling Agent

Eva Air

Oct 2016 - Jan 2020
Taoyuan, Taiwan

Provide a wide range of on-ground services in the airport
-Manage customer relationships and resolve ticketing and booking issues at the counter
-Receive VIP passengers such as foreign ambassadors and assist maiden voyage ceremony
-Handle special needs and ad hoc tasks efficiently
-Lead a team to facilitate flight ground preparation to reach on-time performance (OTP)

全球儲備精英

UNIQLO

Jul 2022 - Feb 2023
新北市, 臺灣

穩定店舖安定營運
-領導同事提供以客為先的優質服務已達到最大的顧客滿足
-管理店舖員工以致人力安排效率最大化，且重視員工育成並排定培育計畫
-掌握店舖銷售在庫計畫及賣場作成的方向，並做好營收回顧及管理庫存及人事等費用的支出

機艙服務員

國泰航空 

Jan 2020 - Jan 2022
香港

提供乘客一個安全及舒適的飛行體驗 
-於高達350人上的航班進行客艙安全控管及客戶關係管理 
-提供良好的飛行服務體驗像是機上餐飲供應、免稅商品販售、處理客訴等問題
-提供緊急簡單醫療服務予不適旅客，必要時並供予適當藥物

客運運務員

長榮航空

Oct 2016 - Jan 2020
桃園,臺灣

提供廣泛的機場地面服務以促成航班的順利運行
-客戶關係管理及接受現場票務訂位等查詢
-協助接待貴賓如外使及協助首航儀式
-處理旅客特殊需求及控管突發狀況 
-帶領團隊完成航機地面準備作業以達成班機準點率