Service Operations Lead at Tesla Dubai, UAE

Service Operations Analyst at Tesla Dubai, UAE

Operation Coordinator at Tesla Dubai, UAE 

January 2020 - January 2022

• Maintaining store facilities: supplies ordering, work orders, vendor communication
• Maintaining store fleet: coordinating service, allocation management
• Maximizing Tesla Scheduling Service calendar for test drives and new vehicle deliveries
• Support training, new hire onboarding, organizing and/or executing automation
• Compiling and running daily and weekly reports to analyse store performance
• Prepare cash and finance customers prior to delivery appointment and confirm accuracy 
• Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
• Support in building the registration team by being an active member within the reggie team as well as drafting reggie and de-reggie processes per emirate
• Maintaining brand and EHS standards, cascading feedback or adjustments to HQ team
• Keyholder responsibilities to include store activities, hosting MKT events, self-serving desks to kick-in auto loan applications and insurance applications from store among others
• Perform additional responsibilities as assigned to meet business need including 

• Handling treasury across GCC market and taking the leadership in both funding and collection tasks in Middle East.
• Day to day payment postings, allocations, queries with the local banks in regards to held payments issue and Cheq lodging
• Liaison between HQ teams including treasury and funding teams and the local UAE team
• Manage bad debt collection related to car deliveries and make sure no write-off is done unless approved as goodwill gesture
• Manage payments and working on ad hic project to make sure customer receipts are flowing in the most efficient way in our accounting system AX
• Building and maintaining Tesla relationships with key local banks to improve both pre-delivery and post-delivery processes QoQ
• Leading FPP project in AE market
  

Achievement:

• In Q2/20, I managed to clear USD 6M bad debt related to past vehicle deliveries under AE market
• Implementing digitalization processes with 90% of our key local banks as result we were able to move from funding pack hard submission to digital submission while implementing wire transfer of funds instead of Chq
• Building treasury processes internally with sales and delivery team including funding and collection processes as result our submission rate was improved, and our error rate was reduced QoQ to achieve 0% in Q3/21
• AR reduced QoQ to achieve 0% each EoQ under AE market
• RevRec improved QoQ and achieved less than 3%, putting AE market part of low risk locations in EMEA 

Achievement:

Jr. Operation Coordinator at Johnson Controls Dubai, UAE 

Feb 2018 - July 2019

• Providing support to the sales team , by obtaining all necessary approvals as per the Delegation of Authorities (DoA).
• Obtaining required quotations from vendors as per the job requirement.
• Ensuring that all cost are as per the approved estimated costing for both channels: POC & ABCS
• Preparing and processing orders for three main markets through IScala and AOMS (Citrix ERP Systems) as well as sending shipping instructions to the WH Team 
• Handling the pending payments for multiple accounts by analyzing LPO, POD, PI/DN, and Invoice/Tax.
  
• Issuing CN/DN

Financial Assistant Intern at Ministry of Foreign Affairs and International Cooperation Rabat, MA

Feb 2017 - Dec 2017

• Participating in the resource planning.
  
• Operating financial needs of foreign expeditions related to Moroccan government.
• Conducting studies and procedures regarding financial requests.

Co-founder - AB Auto Casablanca, MA

Sep 2016 - Jan 2017

Planning:   Building Business plan: revising asset, liabilities, and ratios 

                       Planning the three stages of cars importation to Morocco 

Strategic:   Analyzing distribution strategies that will fit the business 

                       Improving Strategic fit of the company 

                       Brainstormed different shipping methods 

Operation: Controlling documentation requirements: regulations and policies 

                       Managing facilities