Desember 2019 - Januari 2022
help answer questions and resolve customer complaints via voice or email related to product package shipments. in addition to managing field operations in picking up packages
Juni 2018 - September 2019
check the condition of the goods or products stored in the warehouse and check the purchase of customer goods through the WMS system (warehouse management system)
November 2016 - April 2018
communicate directly with customers to offer new products which are then acquired as grab partners
2012 - 2015
Time Management
Problem Solving
Critical Thingking
Microsoft Office
Sosial Media Platfrom
Friendly and analytical Senior Call Center Representative with 4 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech- savvy, with the aptitude to ramp up on new systems and processes quickly.
Desember 2019 - Januari 2022
help answer questions and resolve customer complaints via voice or email related to product package shipments. in addition to managing field operations in picking up packages
Juni 2018 - September 2019
check the condition of the goods or products stored in the warehouse and check the purchase of customer goods through the WMS system (warehouse management system)
November 2016 - April 2018
communicate directly with customers to offer new products which are then acquired as grab partners
2012 - 2015
Time Management
Problem Solving
Critical Thingking
Microsoft Office
Sosial Media Platfrom
Friendly and analytical Senior Call Center Representative with 4 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech- savvy, with the aptitude to ramp up on new systems and processes quickly.