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to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer

project to ensure the correct implementation of the internal operation process Other tasks from the leading group年 1 月年 3 月 Sales Manager ,Taipei branch Tender Air export & import business Ocean export & import business Triangle trade business Mini-Three-links business 2015 年 1 月年 12 月 Customer Service Representative, Taipei branch Coordinate with shipper and agent, deal the routine shipping process, daily report, system maintain 2011 年 9 月年 12 月 Coload, Taipei branch Base on the service type, selling rate, choose the space of which airline, figure out how consolidation can reach ..

promos, store events - Create mobile schedule for store agents to push sales SPE (Samsung Priority Executive) - PT.Samsung Electronics Indonesia JuneMayHandle premium customers (pre order purchases through samsung's official website) - Perform problem solving of each customer's obstacles - Provide the best service for samsung premium customers Team Leader Customer Service - PT Indosat Ooredoo Hutchison OctoberJuneMake a monthly target plan to the agent team for the progress of outlet sales each month - report daily, weekly, monthly (from sales of pulses, cards, packages, bundled mobile phone purchases, etc.) - create event programs at outlets CSO (Customer Service Operations) Supervisor - Yogya

I also inspect the goods frequently from receiving, warehousing, and get back promptly to those Q&A which are reported by operation sites or customers. 率先建立客服統一應對標準，避免輪班時形成落差 Manager of the Customer Service • Tsaitung Agriculture MarchOctober 2021 I was invited by my friend to join Tsaitung, a new start-up to supply (mainly but not only) fresh vegetables and fruits to restaurants. In the beginning, my mission was to lead a stronger CS team who know more solid knowledge about

Service Desk Technician • Sedna Industrial IT Solutions - MSP JuneAugust 2023 IT Tech for the mining industry, they support the mining industry with advanced technologies and optimization, through automation and remote monitoring. Business Analyst • GEODIS AprilAugust 2021 GEODIS is a worldwide transport and logistics leader that supports clients in their daily work by helping them overcome their logistical constraints. They are recognized for their expertise and mastery of all aspects of the supply chain, as they serve as a real growth partner for theur clients. Managed Services Specialist • Triple4 - MSP JulyMarch 2016 Triple4 provides complete IT management and

members to complete over 100 daily shipping tasks, emphasizing attention to detail to minimize customer complaints. Assistant Quality Management in the Technology Industry Assisted in quality management in the technology sector, including supervising overseas suppliers, cost control, internal product quality testing, and formulating ISO internal testing specifications. Food Service Industry Accumulated 5 years of experience in the food service industry, including roles in a chain restaurant. Experienced in ingredient procurement, quality control, and selection of suppliers. During military service, held responsibilities in ingredient procurement, transportation, supervising meal preparation, and creating balanced dietary menus. Experience Product

Zheng-Hong Jiang Software Developer 6 years of software development experience Main tech stack: JavaScript, React, Java, Spring 2 years of frontend and 4 years of backend implementing experience Serviced for a System Integration company, CRM+eCommerce product company Implemented projects from requirements gathering, user interface design and development I am willing to communicate with partners and customers to create products with a good experience. Besides daily development, I also like to learn new technologies and tools, share and discuss with the team to introduce suitable tools to improve the work process. / Taiwan / zh.