app through email campaigns General Manager • J.P. Licks Homemade Ice Cream Cafe JanuarySeptember 2018 Directed staff in daily work assignments to maximize productivity. Consistently maintained high levels of cleanliness, organization, sanitation, and storage of food and beverage products to ensure quality. Managed recruitment, hiring, and training process for new team members. Built sales forecasts and labor schedules to reflect desired productivity goals. Marketing & Hospitality Director • Chick-fil-A-Franchise MarchDecember 2017 Collaborated with the leadership team to develop increased outside catering sales of over 80% for Qby developing new business relationships in the

SANGRAM SINGH Student-focused educational professional with 13 years of demonstrated experience in helping students to learn and achieve academic success . Strong teaching skills combined with excellent knowledge of subject content and a solid understanding of connecting core content to real-world applications. Poonch J&KEmail: [email protected] Work Experience RURAL SELF EMPLOYMENT TRAINING INSTITUTE FACULTY • J&K Bank AugustPresent Providing post Training escort services including follow up meets/visits. . Preparation of business plans/project report to RSETI trained entrepreneurs, . Providing counseling, credit linkage, marketing linkage, etc., to the

best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life. Mumbai, Maharashtra, India II [email protected] Work Experience Assistant Manager - Quality and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement

Sandhya Rastogi- Srivastava ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL) Kolkata, West Bengal, India Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. Work Experience Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project

functionality and security. Taoyuan City, Taiwan Certifications and related courses Information Security Certification ISC2 CC (certified in cybersecurity) ISC2 CISSP (Certified in Information Security Professional) EC-Council CEH IT System-related and other certifications RedHat RHCSA RedHat RHCE Digital Electronic Circuit Inspection Class B Certification. Security Certifications and Training Courses ISO 27001:2022 Lead Auditor TUV ISA/ IECtraining TWCSA - RAT Advanced Red Team Training. EducationConcordia University Master of Business Administration (M.B.AMinghsin University of Science and Technology (Two-Year College) Electronic Engineering Work Experience Senior Test programmer • Robert Bosch * Based on ISO27001, NIST

and Body Shape Classification. Mesh Data Processing Body Modulization: SMPL Project Engineer • Acer Inc. JanMay 2021 Working in research and development (RND), I provided demand analysis, conceived system architecture, and developed core technology in AI projects Medical AI: Cancer Cells Detection Designed an image preprocessing algorithm and conducted training and optimization for a cancer cell detection model. Assisted in planning and implementing cancer cell detection applications, as well as developing an auto-training application for the detection model. Computer Vision: Human Action Recognition Conducted training for a human skeleton detection model. Developed static human action

to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in other business units and collaborative p...