Eric Chen Results-oriented professional with 8 years of experience and a proven knowledge of Business Development, Direct Sales and Project Management . Experienced 2.5 years as Google Vendor at KL site, proficient in the use of Google Ads, Salesforce and Discovery. Currently work as Google Cloud BDR at Taipei site, create new business for ISV Team to Ent Customers and stage to migration. Aiming to leverage my skills successfully in the Sales and Marketing Management role at your company. Chen Hao Yu Nationality - R.O.C Taipei, Taiwan (TW) erichen0806@gmail
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Within one month
Service Quality Project Management. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments. Government Project Service Cost Calculation. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination. Project Problem Solving and Tracking. Project Progress Planning and Management. Expense Audit and Review of Missing Components for Improvement. Financial Report Compilation and Analysis. Service Performance Indicator Statistics and Analysis. Compilation of Annual Budget Data from Various Business Units. Company Annual Budget Meeting Presentation. Salesforce System Platform Management and Maintenance. Achievements: 1. Global C...
of business: OEM embedded integration - Set the vision for growth, aligning GTM to an ABM/ABX approach - Supported sales to win 26 new major SaaS deals & boost engagement by 50% - Provided a library of sales enablement assets to support the sales process - Delivered sales intelligence with win-loss analysis & Salesforce deal audit - Created highly researched, ICP-fit target account list - Created GTM bible using customer, market and competitor research - Built effective co-marketing partnerships and webinars with OEM customers AugustOctober 2022 Growth Marketing Manager CData Software - Supported growth marketing a s CData grew from 4 scrappy marketers toManaged $400k
self-employed MeiPresent Private tutor Korean-English-Indonesian Traveloka Ticketing Data Analyst • ATI Business Group MaretSeptember 2023 Analyzed, proceeded, and submitted Traveloka customer’s data with max. 5 minutes/ Easy Reschedule data and 20 minutes/ Booking Centre data with minimum 70 transaction/day. Experienced in Salesforce, Non-GDS and GDS system (Sabre, Amadeus, and Galileo). Proceed outbound call and email to airline. Talent Acqusition • PT. Cipta Mitra Kualitama SeptemberJanuari 2023 Created job advertisement and contacted the candidates. Screened and hired qualified candidates based on client needs. Submitted report to client
Customer Success: Strategic Accounts and Escalations @Zendesk
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2022 ~ 2023
Strategic Customer Success
Within six months
outcomes. Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR. Managed relationships at both executive and manager levels, showcasing effective communication. Led collaborative efforts across internal teams for proactive and reactive success planning. Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews. Director, Critical Escalation Management and Customer Success Manager • Salesforce AugustJuly 2020 | Boston, MA Built and led company-wide programs for critical situation management, emphasizing operational excellence. Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collab...